This talk was originally given at SXSW Interactive 2016, presented by Neil Dawson and Cristina Viganò.
As designers, we sometimes find ourselves on a knife edge between user needs and business goals. It can be tempting to fall back to “dark patterns” - processes designed to trick users - because they are a shortcut to results. However, the use of dark patterns isn’t conducive to a good night’s sleep. Most of us want to find solutions that don’t resort to deceiving users. This talk will explore alternatives to infamous and common dark patterns, with a focus on how we can use psychological principles and persuasive design techniques to meet goals through encouragement rather than deception.