One fine body…
- Barcelona Area, Spain, Spain
- Work Customer Experience Strategist for Service Innovation
- Industry Apparel / Fashion
- Website http://www.hsjdbcn.org/portal/en/institut-pediatric/inicio
- About • More than 15 years managing multidisciplinary teams to develop innovation projects and leading the transformation of business models within organizations. • Designing the Customer Experience strategy for service innovation, new products & business models. • Creating and managing omni-channel service ecosystems for loyalty programs & commercialization platforms with social CRM. • Applying customer centered tools (Design Thinking) and agile methodologies for hypothesis-driven innovation (Customer Development, Value Proposition & Lean Startup). • Developing co-creation processes with neuromarketing indicators: from emotional usability (Emoscope patent) to experience design. Industri...