Dannie Goossens

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Dannie Goossens

  1. 1. The Kafka project How to reform the public administration and services Dannie Goossens Administrative Simplification Agency Chancellery of the Prime Minister Castilla y Leon Permanent Delegation to the EU BRUSSELS December 9, 2009
  2. 2. <ul><li>“ A key example of an administrative simplification agency is the Agency for Administrative Simplification in Belgium.” OECD, 2006 </li></ul><ul><li>“ Belgium has developed the European Union's most innovative communication program for cutting red tape.” </li></ul><ul><li> Worldbank, 2007 </li></ul>Federal Kafka Project in Belgium
  3. 3. Table of contents <ul><li>Kafka brand name </li></ul><ul><li>About ASA –Administrative Simplification Agency </li></ul><ul><li>Definitions: administrative simplification & administrative burdens </li></ul><ul><li>A quantitative burden reduction target ? </li></ul><ul><li>Results </li></ul><ul><li>SWOT-analysis </li></ul>Federal Kafka Project in Belgium
  4. 4. Kafka brand name <ul><li>2001: “ No to Kafka plan ” Government Commissioner for modernization & simplification of social security </li></ul><ul><li>2003-2004: Kafka contact point – all (6) government levels </li></ul><ul><li>2005: federal Kafka project </li></ul>Federal Kafka Project in Belgium
  5. 5. KAFKA Secretary of State for Administrative Simplification (2003-2007) Minister of Enterprises and Simplification (2008-2011 ) Vincent Van Quickenborne Federal Kafka Project in Belgium Writer
  6. 6. KAFKA Involve stakeholders Win hearts and minds Find a strong brandname Federal Kafka Project in Belgium report Citizens Businesses Civil servants test Civil servants measuring model Civil servants index museum Citizens Businesses Civil servants Businesses award contact point Citizens Businesses Civil servants
  7. 7. Federal Kafka Project in Belgium
  8. 8. Federal Kafka Project in Belgium
  9. 9. Federal Kafka Project in Belgium
  10. 10. Federal Kafka Project in Belgium
  11. 11. About ASA (1/2) <ul><li>Administrative Simplification Agency (ASA) </li></ul><ul><li>Created by Law 10 February 1998 for the promotion of entrepreneurship </li></ul><ul><li>Competence: businesses, in 2003 extended to citizens </li></ul><ul><li>Means of action: </li></ul><ul><ul><li>Right to be informed </li></ul></ul><ul><ul><li>Recommend – Stimulate – Coordinate </li></ul></ul><ul><ul><li>Report </li></ul></ul><ul><li>Branch of the Chancellery of the Prime Minister </li></ul>Federal Kafka Project in Belgium
  12. 12. About ASA (2/2) <ul><li>“ Light” administrative structure </li></ul><ul><ul><li>ASA </li></ul></ul><ul><ul><ul><li>Director general </li></ul></ul></ul><ul><ul><ul><li>Deputy Director general </li></ul></ul></ul><ul><ul><ul><li>8 senior advisors </li></ul></ul></ul><ul><ul><ul><li>4 management assistants </li></ul></ul></ul><ul><ul><ul><li>+ citizen specific unit </li></ul></ul></ul><ul><ul><li>Steering committee </li></ul></ul><ul><ul><ul><li>Representatives of businesses and unions </li></ul></ul></ul><ul><ul><ul><li>Political level </li></ul></ul></ul><ul><ul><ul><li>Civil service level </li></ul></ul></ul><ul><li>Network of simplification agents </li></ul>Federal Kafka Project in Belgium
  13. 13. Administrative simplification : a definition <ul><li>≠ E-government </li></ul><ul><li>≠ Business Process Re-engineering (reorganisation) </li></ul><ul><li>≠ deregulation or regulatory management </li></ul><ul><li>≠ plain language drafting or mere communication </li></ul><ul><li>= Minimization of administrative burdens for citizens and enterprises without interfering with political goals and strategies </li></ul>Federal Kafka Project in Belgium
  14. 14. Another definition: Administrative burdens <ul><li>“ All obligations and administrative formalities </li></ul><ul><li>imposed on </li></ul><ul><ul><li>citizens </li></ul></ul><ul><ul><li>enterprises (small and large) </li></ul></ul><ul><ul><li>nonprofit sector </li></ul></ul><ul><li>concerning regulations about rights, prohibitions or obligations.” </li></ul><ul><li>≠ streamlining internal procedures of public services or making public services more cost efficient </li></ul>Federal Kafka Project in Belgium
  15. 15. Administrative procedures: 4 parameters Reduction or increase of administrative burdens Federal Kafka Project in Belgium Administrative burdens Number of enterprises or citizens concerned Frequency Time needed to comply with the obligation Number of administrative formalities
  16. 16. Starting up a business <ul><li>1 Canada ...................................1 </li></ul><ul><li>1 New Zealand ...........................1 </li></ul><ul><li>3 Australia ..................................2 </li></ul><ul><li>4 Belgium...................................3 </li></ul><ul><li>4 Finland.....................................3 </li></ul><ul><li>4 Georgia....................................3 </li></ul><ul><li>4 Sweden....................................3 </li></ul><ul><li>8 Bulgaria ...................................4 </li></ul><ul><li>8 Denmark .................................4 </li></ul><ul><li>8 Hungary...................................4 </li></ul><ul><li>8 Ireland .....................................4 </li></ul><ul><li>8 Kyrgyz Republic.......................4 </li></ul><ul><li>8 Senegal ...................................4 </li></ul><ul><li>8 Singapore ................................4 </li></ul><ul><li>8 Sri Lanka .................................4 </li></ul><ul><li>16 Burkina Faso .........................5 </li></ul>Federal Kafka Project in Belgium 1 New Zealand ....................1.0 2 Australia ............................2.0 3 Georgia..............................3.0 4 Belgium..............................4.0 4 Singapore ..........................4.0 6 Canada ..............................5.0 6 Hungary..............................5.0 6 Iceland................................5.0 9 Denmark ............................6.0 9 Mauritius ............................6.0 9 Portugal..............................6.0 9 Qatar .................................6.0 9 Turkey.................................6.0 9 United States .....................6.0 15 Egypt................................7.0 38 Finland............................14.0 38 Jordan ............................14.0 38 Oman .............................14.0 Number of procedures Time required (days) Source: Global Competitiveness Report 2009-2010 – World Economic Forum
  17. 17. A quantitative burden reduction target ? <ul><li>1999-2003 </li></ul><ul><ul><li>25% reduction target (but no baseline measurement) </li></ul></ul><ul><li>2003-2007 </li></ul><ul><ul><li>Strategic projects (instead of abstract reduction target) </li></ul></ul><ul><ul><li>Kafka Masterplan – XII Labours </li></ul></ul><ul><ul><li>Contact point </li></ul></ul><ul><li>2008 </li></ul><ul><ul><li>New projects </li></ul></ul><ul><ul><li>Measurements of administrative burden reduction (SCM-model) : potential & real </li></ul></ul><ul><li>2009- </li></ul><ul><ul><li>Reduction target: 25% by 2012 </li></ul></ul>Federal Kafka Project in Belgium
  18. 18. Evaluation <ul><li>Measurements </li></ul><ul><ul><li>Biennial Survey (macroeconomic level) </li></ul></ul><ul><ul><ul><li>25 % reduction 2002 > 2004 </li></ul></ul></ul><ul><ul><ul><li>50 % reduction 2000 > 2008 </li></ul></ul></ul><ul><ul><li>Kafka model = Standard Cost Model </li></ul></ul>Source: Federal Planning Bureau Federal Kafka Project in Belgium
  19. 19. Results (2003-2007) <ul><li>25% reduction in 2 years time (business survey) </li></ul><ul><ul><ul><li>Reduction: 1,7 billion Euros </li></ul></ul></ul><ul><li>Kafka-masterplan : </li></ul><ul><ul><li>All 12 strategic projects accomplished </li></ul></ul><ul><ul><li>> 200 short term projects </li></ul></ul><ul><li>2 simplification laws approved by government </li></ul><ul><ul><li>abolish ed about 20 procedures, both for citizens and enterprises </li></ul></ul><ul><li>Growing number of on-line services for citizens and enterprises </li></ul><ul><ul><li>Tax-on-web (businesses and citizens) </li></ul></ul><ul><ul><li>e-ID card for citizens </li></ul></ul><ul><li>One stop shops for enterprises </li></ul>Federal Kafka Project in Belgium
  20. 20. Report success stories Federal Kafka Project in Belgium
  21. 21. In progress <ul><li>Screening of existing legislation </li></ul><ul><li>Screening of new legislation </li></ul><ul><li>Less statistical obligations for enterprises </li></ul><ul><li>Authentic sources: promotion of existing and creation of new sources </li></ul><ul><li>Implementation of Services Directive </li></ul>Federal Kafka Project in Belgium
  22. 22. SWOT analysis: Strenghts <ul><li>An institutional body </li></ul><ul><li>Political support at highest level (prime minister) </li></ul><ul><li>Involvement of stakeholders </li></ul><ul><li>In touch with problems in the field </li></ul><ul><li>Brand name </li></ul><ul><li>Tools </li></ul><ul><li>Concrete projects </li></ul><ul><li>Contact point – www.kafka.be </li></ul><ul><li>Communication of success stories </li></ul><ul><li>Pragmatism </li></ul><ul><li>Multidisciplinary approach </li></ul>Federal Kafka Project in Belgium
  23. 23. SWOT analysis : Weaknesses <ul><li>Limited impact on ministries / agencies </li></ul><ul><li>Not in charge of regulatory oversight </li></ul><ul><li>Network of simplification agents </li></ul>Federal Kafka Project in Belgium
  24. 24. SWOT analysis : Opportunities <ul><li>Administrative simplification is hot </li></ul><ul><ul><li>at all political levels </li></ul></ul><ul><li>Use of standardised tools such as Standard Cost Model will permit international benchmarking </li></ul><ul><li>Brand name </li></ul><ul><li>Reshape network of simplifiction agents into a broader community of believers </li></ul>Federal Kafka Project in Belgium
  25. 25. SWOT analysis : Threats <ul><li>Austerity measures </li></ul><ul><li>Absorption into e-government programme </li></ul><ul><li>Minister (former secretary of state) personifies Kafka brand </li></ul><ul><li>Corporatism of stakeholders (defending vested interests) </li></ul><ul><li>Abstract AB reduction target without concrete projects </li></ul><ul><li>Academicism & bureaucracy </li></ul><ul><li>Fear of change (fear of legal changes, fear to disturb balance rights/obligations, …) </li></ul><ul><li>Indistinct leadership and cost centre in horizontal projects </li></ul><ul><li>Privacy debate </li></ul>Federal Kafka Project in Belgium
  26. 26. Federal Kafka Project in Belgium
  27. 27. <ul><li>Thank you </li></ul>[email_address] www.simplification.be www.kafka.be Monthly e-Newsletter in French & Dutch Federal Kafka Project in Belgium

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