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La gestion des connaissances personnelles

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Présentation effectuée par Christophe Deschamps (www.outilsfroids.net) lors du Séminaire International des Rencontres KM & Efficacité Collective 2005

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La gestion des connaissances personnelles

  1. 1. La gestion des connaissances personnelles Séminaire International des Rencontres KM & EC Paris, le 30/09/2005 Christophe Deschamps www.outilsfroids.net
  2. 2. Quelles sont les technologies clés pour atteindre vos objectifs à 3 ans
  3. 3. Transformation de données en éléments décisionnels
  4. 4. Quels technologies améliorer dans les 3 ans à venir pour vous aider à prendre de meilleures décisions?
  5. 5. Freins au partage d’information et à la prise de décision
  6. 6. KM en entreprise : constat <ul><li>Un élément indispensable à l’atteinte des performances d’une organisation </li></ul><ul><li>Des éléments qui traduisent des frustrations par rapport à « l’outil » KM </li></ul><ul><ul><li>Trop de données pour trop peu d’informations </li></ul></ul><ul><ul><li>Difficulté d’accès à l’information </li></ul></ul><ul><ul><li>Une information qui manque de qualification, de précision, de fiabilité </li></ul></ul>
  7. 7. Le KM est une discipline jeune <ul><li>Le KM n’est pas une discipline ancienne quoique </li></ul><ul><ul><li>Drucker écrit « Landmarks of tomorrow » en 1959 </li></ul></ul><ul><ul><li>puis ……… </li></ul></ul><ul><ul><li>1987 : Karl-Eric Sveiby et la mesure du capital intellectuel d’une organisation </li></ul></ul><ul><ul><li>1988: Etienne Wenger et les communautés de pratique </li></ul></ul><ul><ul><li>1994 : Peter Senge et l’organisation apprenante 1995 : Nonaka & Takeuchi et la transformation des connaissances tacites en connaissances explicites </li></ul></ul><ul><ul><li>1996 : Nonaka explicite le concept de BA . </li></ul></ul><ul><ul><ul><li>Avec l’arrivée d’IP dans les entreprise l’intranet n’est pas loin </li></ul></ul></ul>
  8. 8. Pourquoi ce bilan mitigé? <ul><li>Après dix ans les enquêtes laissent apparaître des besoins loin d’être comblés </li></ul><ul><li>Eléments de réponse: </li></ul><ul><ul><li>Démarche « top-down » qui présume des besoins des utilisateurs </li></ul></ul><ul><ul><li>Temps d’appropriation des utilisateurs souvent sous-estimé </li></ul></ul><ul><ul><li>Focalisation sur l’outil informatique </li></ul></ul>
  9. 9. Mais où est donc passée la seconde discipline? <ul><li>Aspect personnel du KM s’est estompé </li></ul><ul><li>Il a pourtant déjà été abordé: </li></ul><ul><ul><li>Dans les 5 disciplines de Senge il y a l’acquisition de la maîtrise personnelle </li></ul></ul><ul><ul><li>En 1996 l’APQC définit comme une des six stratégies à mettre en œuvre pour un projet KM la &quot;personal responsibility for knowledge&quot;. </li></ul></ul><ul><ul><li>« Managing knowledge means managing oneself » P. Drucker </li></ul></ul>
  10. 10. Le « personal knowledge management » - Définitions <ul><li>« Un ensemble de compétences intégrant des composantes logiques ou conceptuelles tout autant pratiques » Pr. Paul A. Dorsey (Univ. de Milikin) – 2000 : </li></ul><ul><ul><li>Récupérer l’information </li></ul></ul><ul><ul><li>Évaluer l’information </li></ul></ul><ul><ul><li>Organiser l’information </li></ul></ul><ul><ul><li>Analyser l’information </li></ul></ul><ul><ul><li>Présenter l’information </li></ul></ul><ul><ul><li>Sécuriser l’information </li></ul></ul><ul><ul><li>Collaborer autour de l’information </li></ul></ul>
  11. 11. Le « personal knowledge management » - Définitions <ul><li>Les 10 compétences du PKM par Roland Hyams (consultant) - 2000 </li></ul>
  12. 12. Le « personal knowledge management » - Définitions <ul><li>Steve Barth (journaliste informatique) - 2001: </li></ul><ul><ul><li>« Le PKM met en jeu un ensemble de techniques et d’outils relativement simples et peu coûteux que chacun peut utiliser pour acquérir, créer et partager la connaissance, étendre son réseau personnel et collaborer avec ses collègues sans avoir à compter sur les ressources techniques ou financières de son employeur » </li></ul></ul><ul><ul><li>« Know what you know, who you know and what they know » </li></ul></ul>
  13. 13. Le « personal knowledge management » 1 <ul><li>Dans le KM on trouve en général </li></ul><ul><ul><li>Gestion des compétences des employés </li></ul></ul><ul><ul><li>Gestion des connaissances de l’entreprise </li></ul></ul><ul><ul><li>De plus en plus certains aspects du CRM, SRM ou ERM </li></ul></ul><ul><li>Même idée dans le PKM: </li></ul><ul><ul><li>Gestion des compétences personnelles </li></ul></ul><ul><ul><li>Gestion des données, informations et connaissances personnelles </li></ul></ul><ul><ul><li>Gestion du réseau personnel </li></ul></ul>
  14. 14. Le « personal knowledge management » 2 Gestion du temps Gestion des tâches Gestion des compétences personnelles Gestion de l’information personnelle Gestion du réseau personnel
  15. 15. Concrètement <ul><li>Que peut-on mettre en place au niveau personnel? </li></ul><ul><ul><li>Ex: processus de recherche d’information </li></ul></ul><ul><ul><li>Gestion du temps/des tâches </li></ul></ul>
  16. 16. Gestion de l’information
  17. 17. Préparer la recherche
  18. 18. Accéder aux données
  19. 19. Capturer les données
  20. 20. Manipuler/analyser données
  21. 21. Organiser données  informations
  22. 22. Workflow personnel
  23. 23. Présenter l’information
  24. 24. Collaborer/contacter
  25. 25. Gestion des compétences personnelles <ul><li>Méthodes de bilan/diagnostics personnel </li></ul><ul><li>Fixation d’objectifs: </li></ul><ul><ul><li>7 habitudes (Stephen Covey): </li></ul></ul><ul><ul><li>Notamment la fixation d’objectifs à court, moyen et long. </li></ul></ul><ul><li>Outil : LifeBalance </li></ul>
  26. 26. Tâches/ temps/ objectifs
  27. 27. Gestion des tâches/ du temps/ des objectifs
  28. 28. Gestion de réseau personnel <ul><li>Utilisation de service de networking en ligne </li></ul><ul><ul><li>6nergies </li></ul></ul><ul><ul><li>Viaduc </li></ul></ul><ul><ul><li>LinkedIn </li></ul></ul><ul><li>Méthode de gestion de réseaux humains (N. Moinet et Ch. Marcon) </li></ul><ul><li>Outil : logiciel de gestion des contacts (PIM) : Skwyrul, Treepad, Palm Desktop, Outlook </li></ul>
  29. 29. Mais aussi <ul><li>Fusionner des fichiers </li></ul><ul><li>Convertir des fichiers </li></ul><ul><li>Extraire des urls, adresses emails </li></ul><ul><li>« Dépolluer » un document </li></ul><ul><li>Fonctionnalités d’impression avancées </li></ul><ul><li>Presse-papier avancé </li></ul><ul><li>Exporter les données de son client email </li></ul><ul><li>Mieux gérer ses emails </li></ul><ul><li>Utiliser la reconnaissance vocale </li></ul><ul><li>Savoir archiver ses données </li></ul><ul><li>Crypter un document </li></ul><ul><li>… </li></ul>
  30. 30. Comment répondre à ces besoins <ul><li>La solution logicielle existe sans doute déjà mais il faut: </li></ul><ul><ul><li>Savoir où la chercher </li></ul></ul><ul><ul><li>Pouvoir éventuellement l’acheter </li></ul></ul><ul><ul><li>Avoir le droit de l’installer </li></ul></ul>
  31. 31. Pistes pour l’entreprise <ul><li>Il faut créer des médiateurs informatiques </li></ul><ul><ul><li>Veille logicielle </li></ul></ul><ul><ul><li>Test de logiciels semblant intéressants </li></ul></ul><ul><ul><li>Formation, même très brève </li></ul></ul><ul><ul><li>Création d’une base de données de logiciels disponibles: </li></ul></ul><ul><ul><ul><li>Freeware, Open Source </li></ul></ul></ul><ul><ul><ul><li>Shareware, trialware </li></ul></ul></ul><ul><ul><ul><li>Quelques standards payants </li></ul></ul></ul>
  32. 32. Pistes pour l’entreprise <ul><li>Seront: </li></ul><ul><ul><li>Rattachés à la DSI </li></ul></ul><ul><ul><li>Des informaticiens mais pas forcément </li></ul></ul><ul><ul><li>Curieux et généralistes </li></ul></ul><ul><ul><li>Disponible et pédagogues </li></ul></ul>
  33. 33. Conclusion <ul><li>Le PKM est une brique qui ne doit pas être négligée </li></ul><ul><li>Optimise la productivité personnelle: </li></ul><ul><ul><li>Proposant de gérer ses compétences afin d’en tirer le meilleur parti </li></ul></ul><ul><ul><li>Facilitant son travail au quotidien </li></ul></ul><ul><ul><li>Intégrant son réseau comme une dimension constitutive de sa personne </li></ul></ul>
  34. 34. <ul><li>Permet: </li></ul><ul><ul><li>Des gains de temps  de productivité </li></ul></ul><ul><ul><li>Une meilleure </li></ul></ul><ul><ul><li>Des espaces de liberté propices à la créativité et à l’innovation </li></ul></ul>Conclusion
  35. 35. <ul><li>Vos questions? </li></ul>

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