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  1. 1. A learning organization is a place where people arecontinually discovering how they create their reality. And how they can change it. Peter M. Senge
  2. 2. Agnese, participant from Latvia Maria, participant from Greece This project is important It is always interesting and important and interesting for me, to meet people from different countries because I want to be a that work on the same field as you do volunteer. In these days and exchange experiences and good I got much information practices. This is what I enjoyed the about EVS. I spoke with most in this seminar. The fact that people who have through the workshops we had the experienced being a opportunity to discuss and solve our volunteer. Now I know problems and questions. Finally, it is about always good to find new contacts and misunderstandings, meet the people that work there “face what could be when you to face” and this was something thatgo to another country to work one year. I met nice will reassure the results of our work.people from other countries. For me it was a goodpossibility to understand what it actually is volunteerwork, how it works. Now I need to take decision – Iam ready ornot to go abroad forone year.Marco,participant from ItalyI bring back home with me new friendships, thats for sure. I gained an insight about otherEVS experiences and of how former volunteers kept on with their working/studying lifeafterwards. By now it is a but more clear to me also what I want to do in the future; and newcontacts of organizations working in the youth field. I also enjoyed a lot the project laboratoryof my group, about writing a guiding book for future EVS. Zenayp, participant from Turkey First of all Im very happy to be in Germany again for a short time after my return to Turkey (even though I did my EVS in France, but I visited Germany several times). Well Im really happy to work in a team with nice people from all over Europe and I hope to use the ideas of the seminar for new projects. I hope to keep in contact with seminar people! And finally, you are all invited to Turkey, I would love to see you and host you!
  3. 3. IntroductionAims of the seminarMethodology of the seminarContents of the seminarDevelopment of the seminarResults of the project laboratoryConclusionsOrganizer of the seminar and partner organizationAnnex 1: Description of products of laboratory projecta) Tools and ideas for the involvement of formers EVS volunteersb) EVS Biblec) Ex-Postcardd) Intercultural Pass for organizatione) Results of World Cafe 1
  4. 4. The project “European Volun-Peers – one year abroad was about helping sending and hosting organization to develop long-term sustainable work with EVS Programme. It was about creating a clearer and more strategically planned guidelines for this field, based on the needs and expectations of volunteers, organizations and also local community. The first part of the seminar included the theory about culture, communication, interculturality, multiculturality and also about organizational culture, intercultural competences of volunteers, employees and organizations, and intercultural coaching. The purpose of this seminar was to develop new instruments for developing intercultural human resources and organizations. Based on the responses of partcipants - employees and ex-EVS volunteers – in the second part of the seminar during the laboratory project we created new instruments we can use in our work. The seminar was supported by EU “YOUTH IN ACTION” programme (Action 4.3) - To increase understanding of employees and volunteers about intercultural competences of persons and organization - To develop awareness about culture of organization and development of intercultural human resources - To develop creative and attractive ways of involvement of volunteers during and after voluntary service in the organization and in the local community - To develop understanding about the intercultural learning process during the stay abroad - To build a network of organizations that work in the field of EVS2
  5. 5. The course was based on the principles and practice of non-formal education taking intoaccount the participants needs, motivations and previous experiences as starting point of theprogramme.The variety of methods that we used during the seminar:- Active methods for group dynamics;- Work in mixed groups;- Learner – centred and based on the experiences of participants;- Based on a personal responsibility for learning, supported by a strong group dimension anda collective approach;- Enabling participants to apply and transfer what they learned to their work practice;- Taking into account the needs and motivations of participants and be open to regularfeedback and evaluation;- intercultural coaching laboratory project as a method of intercultural collaborative learning- Documented to ensure a maximum multiplying effectUnderstanding of what the intercultural competence of person and organization isUnderstanding what the organizational culture isGet to know the map of intercultural methodsActivities for cooperation with EVS Volunteers and Ex-VolunteersCooperation with local community Edgars, participant from Latvia This seminar for me was a good chance to join professional work tasks with organization interest for doing EVS on our process of certification as host and sending organization. I also came here to meet Jugendsozialwerk officials for new project discussion. The organization was excellent in Rudolstadt – as usual and discover for me the new organizations working the same way. After 3-4 days I left here with new friends as we had known each other for years. This seminar definitely will give the fruitful continuation in new projects not only EVS ones. 3
  6. 6. DAY 1: Friday, 7th of January Arrival - getting to know each other through ice-breaking games DAY 2: Saturday, 8th of January Since the day before everybody came at a different time, the first day was spent in getting to know each other through ice-breaking games. Furthermore we presented our organization and discussed about the expectations and worries and also the program of seminar. At afternoon was spent in getting to know the city of Rudolstadt. The very important part of this day was presentation about the results of survey about impact of Raffaele, participant from Italy European Volunteer Service on development I found it very interesting to work for the of intercultural human project with my team, also because it resources and was quite a long time that Ive been organizations and thinking about writing a book about my discussion about EVS and living abroad overall. I also collaborative work in enjoyed the “intercultural coaching” laboratory project. part, discovering new things about DAY 3: Sunday, 9th of myself. January We spent the day discussing about interculturality and EVS from different points of view – the three main topics were: “Which characteristics reflect an intercultural competent organization?”; “Which personal behavior reflects intercultural competence of the employees?”; “Which personal behavior reflects intercultural competence of volunteers?”. Furthermore presentation of Youth Pass. DAY 4: Monday, 10th of January This day the group went to Jena in order to meet two professors of the Department of Intercultural Business Communication of the Friedrich-Schiller University: prof. Bolten and prof. Strohschneider. Thanks to them we got the basic theories behind intercultural behaviors.4
  7. 7. DAY 5: Tuesday, 11th of JanuaryOn Tuesday the group started the discussion by evaluating the trip to Jena and what it wassaid before, and started laying down the bases for the project laboratory. In this day manyideas came up, and the group was divided into three smaller groups to develop differentideas: a group working on the organizations, a group working on ex volunteers, and a groupworking on future volunteers.DAY 6: Wednesday, 12th of JanuaryDuring the morning we kept on working on the project laboratory. In the afternoon thewhole group assisted to a training session on intercultural coaching. This afternoon the grouplearned what coaching means, gaining insights of why it is important and how it works.DAY 7: Thursday, 13th of JanuaryIn the morning we continued with the activities of the intercultural coaching: a method wasshown which helps people in listening to themselves. During the afternoon the projectlaboratory activities kept on. DAY 8: Friday, 14th of January The group kept working on the project laboratory and in the afternoon the three groups presented the results: a guide book for future EVS volunteers; few instruments to keep involved EVS volunteers after their service; two postcards with information about ex-EVS organizations, to be handed out by organizations and National Agencies during the pre- departure and final evaluation seminars. DAY 9: Saturday, 15th of January The group carried out a final evaluation of the activities, and the afternoon was free to prepare to leave. DAY 10: Sunday, 16th of January Departure Marialena, partipant from Greece It was a good opportunity to meet new people and work with them in the future. Also the ideas that came up were really interesting and helpful for the organizations and the volunteers. 5
  8. 8. Results of the project laboratory The Project Laboratory sessions started on the fifth day of the seminar. The group presented their ideas for future projects, based on the necessities and possible improvements outlined during the previous days. The ideas were divided into 3 different groups in accordance with their main focus of interest: the organisation, ex-volunteers and future and potential volunteers. After two working sessions the three final ideas were presented: a guidebook for future EVS volunteers based on the experiences of young people who have participated in different international mobility projects, a set of instruments aimed at involving former EVS volunteers in their organisations work, and a publicity campaign aimed at promoting the Ex-EVS organisations and their work. Follow up: - Implementation of the new instrument in my work - Seminar about intercultural coaching and work in intercultural teams with simulation game “Babylon” 2012 - Active work in the group Ex-EVS - Working on the application for the fund of the “EVS Bible” project. - Focusing on myself doing things I learned during coaching session. - I have to put some priorities in my life and try to take my decisions according to them - I have to find balance in my personal and social life - Implement new activity for the volunteers - Start-up with the creation of a datebase, after the discussion with the organization - To contact ex-EVS in my city to gather new ideas for activities - Visit one of the participants country - To organize new international project in the field of EVS - Set up a meeting with my EX-EVS organization and discussion about the results of the project - To give briefing to my organization - To work on new instruments for EVS and share ideas in our seminar facebook-network6 - To develop the idea of “Youth-Pass for organization”
  9. 9. Annett Schubert, coach from Germany - www.anettschubert.de This project of intercultural collaboration has been very interesting to me as a trainer and coach. It was exiting to see, how much the participants were able to contribute with their own knowledge and experience in developing new instruments for international voluntary work. Cultural differences turned out as a big plus in finding the best results. Especially the mixture of training and coaching helped many participants to reflect on personal intercultural situations as well as understand new concepts of culture. Finally I would like to thank all the people who organized and planned the project especially Joanna Pawlaczek.JugendSozialwerk Nordhausen e. V. - www.jugendsozialwerk.deThe JugendSozialwerk Nordhausen e.V. is a non-governmental organization founded in 1992. Theorganization supports and maintains projects in the field of youth welfare services and social work,nursing services, school education, adult education, therapy and sports. Furthermore the associationsupports vocational training of foreign and overseas students, international development cooperationprojects and also projects of international youth work and education. Since the middle of the 90s ithas been working in the field of international projects, with a range of partner countries. Projectshave been varied, form youth exchanges to training courses. It has been an EVS hosting andsending organization for more than 15 years. Associazione INCO – Interculturalita & Communicazione - www.incoweb.org Associazione JOINT - www.joint.it TUFAK Tourism Folklore Research Center Youth Club - www.tufak.org.tr Experimental TES-HIENET Technology Education Sports - www.tes.gr Association POST SCRIPTUM NEVO Norwegian Ex-Volunteer Organisation Susanne,participant from Germany To me those days were a meeting of a special kind - being together, living together, working together and interacting with amazing people. The variety of different cultures created a fantastic feeling of mutuality. The past days were a personal and professional gain and I really want to thank the whole team for that experience. 7
  10. 10. a) Tools and ideas for the involvement of former EVS volunteersThe group was composed of people from host and sending organizations. The common interest focusedon former EVS volunteers: how can they be involved after their service. Why do we think is important tohave them involved afterwards? Because we believe that with EVS volunteers also start a process withinthemselves, which can continue with the support of the organizations afterwards. Their individualcultures and skills are a great resources on one hand, for next volunteers; on the other hand, also forthe organizations and how to improve their work. The main idea we thought to create is a database withthe information about former EVS volunteers: name, last name, address, email, facebook, skype,mobile, birthday, date of the EVS, project they were involved (and information about the contacts, too:before, during, and after).The database is to be used to contact former volunteers for:- birthday wishes- Christmas wishes + newsletter about the organization- new projects (youth exchanges, spreading measures, infodays, how to create a local group of formerEVS – make a pdf file, 2-3 pages)- go and present “new projects” to the seminars of the National Agency- mail exchange between new and former volunteers (ask for permission first!)- newsletter every 1/ 2 times per year- emailing to ask for money- invitation to seminarsThen we had other ideas that werent strictly related to the database, like:- pdf booklets with specific information about the projects to be updated byformer volunteers and then sent to new ones;- blog with the personal experiences of EVS volunteers written bythemselves;- “share this page” on facebook (I like it and I send it somebody else);The last two items could be implemented on the organizations web page. Marianne, participant from Norway Ive gotten so much inspiration and new ideas for my organization, but also for me personally. Many of the things Ive seen, done and learned here will stay with me my entire 8 life – and so will the friendships, hopefully.
  11. 11. We think these tools and ideas could help organizations in achieving the following results:- more contact with the volunteers – how much more?- what is the result of the contact?- more people involved in YiA- better quality of the projects (less problems)b) EVS Bible1) Needs Analysis – Why this project is needed? For whom is it needed?- Sometimes EVS are not enough guided because of the lacks from the organizations: e.g. in Polandyou cannot drink alcohol on the street, in Ireland there are different plugs.- They have a lot of formal books, maybe they might need an informal one.- Target group: youngsters wiling to go abroad to get to know different European culture.- To help orientating future volunteers with formal, informal (and non-formal) to spread EVS.- Book made by former EVS and focused not only on all the aspects of all experiences abroad.- People reading the book should learn about EVS and different cultures among the European Unioncultures and in order to have a deeper knowledge.2) What is the project for- To help future potential EVS- To make EVS more popular- To inform young people about it and to guide them.3) Defining objectives- Writing a book which will help young people to coope with problems during EVS and to getready for the journey before they start. 4) Quality Criteria - Collect information from former EVS with a contest publishing the best ones (at least one per country): the prices will be the publish of the name and the small picture of the author. - Each story has to been sent with a picture which represents the experience. - English mother tongue and one “EVS expert” to revise the book. - Print on recycled paper. Chiara, participant from Italy What do I bring back home with me? A re-newed desire to try myself out again, creating new contacts with other ex-EVS and current EVS volunteers, trying to bring to my city the “intercultural breath” too. 9
  12. 12. 5) Defining the Methodology - As soon as the project will be approved.. - We collect information from former EVS all over EU. We need to contact organizations to get e-mail addresses of volunteers willing to help us. - Distributing tasks to each one of us. - Once a chapter is written by a volunteer it will be reviewed by the others. - Put all together and print it. 7) Resources - We need a flat where we can cooperate and discuss about the issues and writing the bible. 8) Title of the Project - EVS BIBLE - ALL ABOUT EVS - EVS: THINGS TO KNOW - ALL YOU NEED TO KNOW ABOUT EVS AND MORE - CARPE DIEM - EVS: WHAT ARE YOU WAITING FOR? - EVS FAQ Book 1. Introduction: EVS description Why do we need EVS Different programs of EU 2. EVS application How and when to apply Ulvi, participant from Motivation letter and European C Turkey 3. Preparation Preparation for 2 -3 months Using the interculturalism Documents (i.e. VISA) Suggesting movies, concept over EVS is a facebook groups good way of using our 4. Countries The detailed description of 27 experiences while we European countries help developing EVS / 5. Tips about the project Issues Youth in Action / Exchange processes. I believe working more over this subject will also benefit more. We all learned and kept valuable information or knowledge to take with us. This is why more seminars like this, we need to implement. I am happy to be part of this step.10
  13. 13. Financial Issues- To give advice about different costs of life in the countries and cities- Experiences from former EVS (with pictures)- Cooking for yourself- How to survive without your mom- Insurance- To give them advice and abuse for insurance- Communication- Instructions (use Skype, social networks, Couchsurfing…)- Socialize- Do not be shyc) EX-EVS Postacards“The European Voluntary Service (EVS) provides young Europeans with the unique chance toexpress their personal commitment through unpaid and full-time voluntary activities in aforeign country within or outside the EU. In this way, it seeks to develop solidarity, mutualunderstanding and tolerance among young people, thus contributing to reinforcing socialcohesion in the European Union and to promoting young peoples active citizenship.”http: //ec.europa.eu/youth/youth-in-action-programme/doc82_en.htmWe would like to make postcards to promote ex-EVS organizations in Europe. An ex-EVSorganization is a network of former volunteers, volunteers and future volunteers. Our aims are to help volunteers before, during and after their service. We do this by helping future volunteers with the application process, by giving useful information before they go, by answering questions during their service and by offering a safe network where they can express feelings/problems/ideas. We also help ex-volunteers re-entry in the society, when/if they move back home. Our goal is to engage ex-volunteers in our work. We believe it is a good opportunity for them and us to continue intercultural learning/exploring, as well as for local communities and organizations. Jan Gasiorowski, trainer from Poland/Spain It was a great pleasure to work with all of you! You have proven to me that what I learned in school is not always true: 2 plus 2 doesnt always equal 4, it can well equal 5 if a group of people get together and come up with some extraordinary ideas;) Thanks! 11
  14. 14. Ex-EVS postcards “The European Voluntary Service (EVS) provides young Europeans with the unique chance to express their personal commitment through unpaid and full-time voluntary activities in a foreign country within or outside the EU. In this way, it seeks to develop solidarity, mutual understanding and tolerance among young people, thus contributing to reinforcing social cohesion in the EU and to promoting young peoples active citizenship.” We would like to make postcards to promote ex-EVS organizations in Europe. An ex-EVS organization is a network of former volunteers, volunteers and future volunteers. Our aims are to help volunteers before, during and after their service. We do this by helping future volunteers with the application process, by giving useful information before they go, by answering questions during their service and by offering a safe network where they can express feelings/problems/ideas. We also help ex-volunteers re-entry in the society, when/if they move back home. Our goal is to engage ex-volunteers in our work. We believe it is a good opportunity for them and us to continue intercultural learning/exploring, as well as for local communities and organizations. - The postcards will be handed out at seminars, and used by organizations. - Target group: people from 18-30. Goals: Postcard 1: give future volunteers information about the network, and to let them know that there are always people to contact, if they need help/inspiration/a friend or just to talk. Postcard 2: inform ex-volunteers about organizations in their home countries that can help them reentry the society; encourage ex-volunteers to help new volunteers and share their experiences with organizations/us/other volunteers. Postcard 1 Front: We’re coming with you Ex-EVS organizations: before, during and after Back: Rainy and cold? Sunny and warm? Talk to us whenever you want! Youth in Action logo12
  15. 15. Which characteristics reflect an intercultural competent organization?- Use international projects for the development of personal resources- Presentation of international employees in the internet- Intercultural trainings for the colleagues who are working with people from other countries- Good preparation for new coming people to make clear which roles are to obey- Defining roles of welcoming new employees including different people- To be open for changes ( disseminate results + evaluation of int. Projects + makingconclusions + realizing it)- Publishing achievements and special qualifications- Support the qualification of people from other countries- Employers from different countries representing different religions- Regular meetings within the teams, open for every subject the employers are interested in- English name of the organization, English homepage, info-material in different languages- Involvement of all employees in the ideas + objects of international projects (newsletter,meetings...) => to learn from each other- Flexible routines of a working day- Bring people with different experiences + different cultures together to solve an problem toan activityWhich personal behaviour reflects intercultural competence of volunteers?- Curiosity and willingness to try and learn- Ability to adapt to unexpected situations, flexibility- Willingness to contribute and give and share - Sense of humour - Positive thinking and focusing on the things you like - To question the stereotypes and treat everyone individually - To be acquainted with the content of culture - Be able to make the first step - To be aware that the first days and weeks are difficult - Don’t let the language be a barrier Ines, trainer from Germany The time I spent with you was a great pleasure for me. I am proud of the wonderful european volunteers and the people taking care of them. I hope the results will be really used in the future work of our organisations. 13
  16. 16. Which personal behaviour reflects intercultural competence of employees? - Ability to host volunteers , share the same idea of voluntary - Should be a mentor for work and social life - Open minded - Accept differences e.g. behaviour; how to greet, make a joke, ways to work - Give guidance in professional work, start working half a day at the beginning (set up social network, time to adapt) - Give clear job descriptions day by day or week - Aware of different ways of problem solving - Awareness of problems (difficulties) - Space and a person to express everything what’s on your mind (questions, worries, criticism, joy, get feedback and confirmation, evaluation) - Heart for young people; willing and patient to invest in people - Acceptance of criticism, interrogation Joanna, trainer from Poland / Novella, participant Germany from Italy The most important was for me to I enjoyed the people and se that collaborative cross-cultural the nice atmosphere – it learning is not an utopia, it really felt like if we were works. In a short time we learned speaking the same a lot from, with and about each language, not just English other and created interesting but at a deeper level. I products. It was a big challenge bring back home new for me to organize this project. I friends for my personal am very grateful to our group for life, and new contacts for their energy, ideas, patience and my professional one, and some methods understanding. Thanks a lot! on how to deal with intercultural topics. A total success! Tobias, participant from Germany The days in Rudolstadt were very interesting. it was very exciting to get in contact with people with such different cultural backgrounds but at the end of the day we all had one thing together: EVS! my fellow worker Susanne and me worked on a special project to optimize the project in our organization. we were very successful!14