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In order to meet changing customer demands for seamless and personalized omnichannel engagement, contact centers must turn to a combination of virtual and real support. Get an inside look at how Creative Virtual’s integration of virtual agents and live chat is defining industry best practice through a single knowledgebase for both virtual and real agents and a unique feedback loop combined with customizable workflow functionality.
In order to meet changing customer demands for seamless and personalized omnichannel engagement, contact centers must turn to a combination of virtual and real support. Get an inside look at how Creative Virtual’s integration of virtual agents and live chat is defining industry best practice through a single knowledgebase for both virtual and real agents and a unique feedback loop combined with customizable workflow functionality.
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