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Creaghan Harry - Six Ways to Improve Your Call Center Quality

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Call Centers are specially designed offices that have been built to solve customer-related problems, information of various new deals and offer over different forms of tele-services to provide user convenience and strive utmost for the satisfaction of their customers.

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Creaghan Harry - Six Ways to Improve Your Call Center Quality

  1. 1. Creaghan Harry - Six Ways to Improve Your Call Center Quality
  2. 2. • Call Centers are specially designed offices that have been built to solve customer-related problems, information of various new deals and offer over different forms of tele-services to provide user convenience and strive utmost for the satisfaction of their customers. • The significant portions of the call centers are at central locations, where several of its agents work beside each other, conversing and managing both incoming and outgoing calls from their cubicles. But, with the up gradation of technology, substitutive arrangements of call centers have risen. Call centers utilize temporary to remote agents, virtual call centers, and interactive centers. Given below are the explanations of these points. Creaghan Harry - Six Ways to Improve Your Call Center Quality
  3. 3. • Different Kinds of Call Center Agents • 1. Remote Agents: Remote agents work from home by using their computer and telephone. By accessing the networks of their companies, they can take incoming calls remotely and perform outbound calls. Remote agents enjoy several benefits from their company, including some for themselves. The hiring company offers reasonable expense to the remote agents. Relying entirely upon the remote agents excludes the upward cost of daily supplies, insurance, office equipment or, office building. As an agent,Creghan Harry mentions the extra advantage of the significant portion is their capacity to work from home hence, saving excess travel time and money. Creaghan Harry - Six Ways to Improve Your Call Center Quality
  4. 4. • 2. Virtual Call Centers: Virtual call centers include lesser agent density, and the individuals connect with other call centers situated at different locations. They provide support, interaction, and back up to one another according to requirement. • 3. Interactive Centers: Interactive centers not only handle incoming calls or, perform outgoing calls but, they manage live online chats, emails and several different online communications. • 4. Temporary Agents: Only during times when the call center volume is jam- packed, interchangeable workforces like temporary agents are brought in to fill the gap. This exchange, as per Creghan Harry, enables the company to hire extra staff only when required, as in the cases of holidays or, during taxes. Creaghan Harry - Six Ways to Improve Your Call Center Quality
  5. 5. • 5. Parallel Evolution:As technology continually evolves, choices of call centers, those had a disability twenty years back are now modifying the industry. Since the onset of the online Internet, call centers are approaching existing customers and anticipation in modern, latest and efficient ways. The only obstruction for such improvement is the imagination of the company. • 6. Advantage of Real Time Call Centers: Specific call centers that focus on sales opts for centralization due to different logical and rational causes. Virtual and remote call center agents are unable to take part in the team environment where, for most call center agents, being involved can not only be motivating but, rewarding as well. Enjoying the resilience and privilege to work from home, virtually located or, remote call center agents, therefore, not Creaghan Harry - Six Ways to Improve Your Call Center Quality
  6. 6. • only have the least organizations but also suffer from higher levels of a distraction than the elaborately formed professional call centers. • Sales-developing businesses move to call centers operating in the United States of America explicitly targeting on sales. Competitive advantage comes in place for call centers that take in-house all calls with constant training in sales, maintains stringent controls on quality and continually gives top priority to the company values during call handling. • Thus, there are different aspects of call center services that ensure client satisfaction and inform updated intelligence to their different customers for the perfect client-user interaction. Creaghan Harry - Six Ways to Improve Your Call Center Quality
  7. 7. Creaghan Harry - Six Ways to Improve Your Call Center Quality Learn More: • https://twitter.com/creaghanharry • https://facebook.com/creaghanharryfl/ • https://www.crunchbase.com/person/creaghan-harry • https://www.pinterest.com/creaghanharry/ • https://www.levo.com/creaghan-harry • https://creaghanharryflorida.wordpress.com/ • https://creaghan-harry.blogspot.com

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