Keeping Rail on Track:
A Best Practice Model for Safety Culture
  CRC for Rail Innovation Showcase
                R2.101
...
Research Team

UniSA
• Project Leader: Assoc Prof Verna Blewett
• Dr Sophia Rainbird (now)
• Dr Jill Dorrian (statistical ...
Safety Culture

Some contradictions:
  – A contested concept
  – We „know what it means‟
  – Accepted as fundamental to hi...
This Research

• Funded by the CRC for Rail Innovation
  – R2.101
• Three rail organisations as partners:
  – RailCorp NSW...
Research Aims

• Build a Model of Best Practice for Safety Culture
  in the Australian Rail Industry
• Test the RSSB Safet...
Research Outcomes
For industry
• A Model of Best Practice for Safety Culture in
  the Australian Rail Industry
• An upgrad...
Research Method
•   Establish Reference Group in each company
•   Choose areas of organisation for study
•   Ethics approv...
Confidentiality & credibility

Confidentiality is key to good data:
–   Questionnaire is anonymous
–   Size of population ...
Future Inquiry

•   An efficient one-day planning meeting
•   “Whole system” in the room
•   Look for common ground
•   Fu...
Digging Deeper

• Commissioned by the NSW Mines Safety
  Advisory Committee & NSW Dept of Primary
  Industries.
  – Produc...
10 Platinum Rules

• Codify the fundamental steps to effectively
  manage OHS
• Make it clear how the gaps in performance
...
10 Platinum Rules

Rule 1                   Rule 2
Remember you are         Listen to and talk with
working with          ...
10 Platinum Rules

Rule 3                       Rule 4
Fix things promptly          Make sure your
                       ...
10 Platinum Rules

Rule 5                 Rule 6
Improve competence     Encourage people
in OHS                 to give yo...
10 Platinum Rules

Rule 7                    Rule 8
Fix your workplace        Measure and monitor
first                   ...
10 Platinum Rules

Rule 9                   Rule 10
Keep checking that       Apply adequate
what you are doing       resou...
The only way to make
a workplace healthy and safe
is to make it healthy and safe
           there is
  no substitute for a...
Digging Deeper full report
   available free from:
http://www.dpi.nsw.gov.au/minerals/
 safety/consultation/digging-deeper...
2010 CRC Showcase - Safety & Security - Safety Culture Management R2.101
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2010 CRC Showcase - Safety & Security - Safety Culture Management R2.101

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2010 CRC Showcase - Safety & Security - Safety Culture Management R2.101

  1. 1. Keeping Rail on Track: A Best Practice Model for Safety Culture CRC for Rail Innovation Showcase R2.101 Associate Professor Verna Blewett Centre for Sleep Research, University of South Australia 30 September 2010
  2. 2. Research Team UniSA • Project Leader: Assoc Prof Verna Blewett • Dr Sophia Rainbird (now) • Dr Jill Dorrian (statistical analyses) • Dr Kasia Jaworski (from Nov 2010) Steering Committee • Alex Borodin (ARA) - Chair • Reps from the three companies • Verna Blewett
  3. 3. Safety Culture Some contradictions: – A contested concept – We „know what it means‟ – Accepted as fundamental to high performance in safety – Need to assess safety culture performance – View safety culture as part of organisational culture
  4. 4. This Research • Funded by the CRC for Rail Innovation – R2.101 • Three rail organisations as partners: – RailCorp NSW, PTA WA, GWA SA – In-kind and cash contribution • Use/test RSSB Safety Culture Toolkit – Hard copy questionnaire, analysis at UniSA • Use Digging Deeper as analytical framework • Quantitative and qualitative data collection
  5. 5. Research Aims • Build a Model of Best Practice for Safety Culture in the Australian Rail Industry • Test the RSSB Safety Culture Survey • Test the 10 Platinum Rules from Digging Deeper project as a framework for action • Identify improvements in the RSSB Safety Culture Survey • Participatively identify interventions at enterprise level in response to identified gaps in Safety Culture
  6. 6. Research Outcomes For industry • A Model of Best Practice for Safety Culture in the Australian Rail Industry • An upgraded Safety Culture Toolkit that is validated for use in the Australian Rail Industry For participating firms • An evidence-base for future action • At enterprise level - participatively developed interventions in response to identified gaps in Safety Culture as the first step to improvement
  7. 7. Research Method • Establish Reference Group in each company • Choose areas of organisation for study • Ethics approval from UniSA HREC • Run baseline RSSB Safety Culture Survey • Analyse data – to inform next stage • Conduct interviews and focus groups on site • Analyse data – to inform next stage • Participatively develop interventions – Future Inquiry • Review outcomes of the interventions if time permits • Follow up RSSB Safety Culture Survey • Write report/papers
  8. 8. Confidentiality & credibility Confidentiality is key to good data: – Questionnaire is anonymous – Size of population groups for analysis is 15 or larger – Individuals (focus groups/interviews) not identified in reports/papers – Only de-identified and aggregated data provided to companies and in reports, papers etc – Triangulation of data sources – Ethics approval from UniSA HREC – Robust method, data and data analysis
  9. 9. Future Inquiry • An efficient one-day planning meeting • “Whole system” in the room • Look for common ground • Future focus • Examines past, present, future • Builds on what works • Groundwork for action plans • Engages new alliances for action • Creates commitment to action
  10. 10. Digging Deeper • Commissioned by the NSW Mines Safety Advisory Committee & NSW Dept of Primary Industries. – Production bonus and safety incentive schemes – OHS management systems and consultation – Hours of work and fatigue management – 53 sites, quantitative data and qualitative data – Aimed at industry improvement – Used FIW to develop industry strategies
  11. 11. 10 Platinum Rules • Codify the fundamental steps to effectively manage OHS • Make it clear how the gaps in performance and action can be filled • Apply at all levels in the organisation/industry • Are a starting point for change • In this project are an analytical framework
  12. 12. 10 Platinum Rules Rule 1 Rule 2 Remember you are Listen to and talk with working with your people people  Be inclusive  Don‟t exhaust them  Do it often  People aren‟t  Value and develop machines people skills in  Treat them with supervisors and dignity and respect managers
  13. 13. 10 Platinum Rules Rule 3 Rule 4 Fix things promptly Make sure your paperwork is worth  Don‟t let issues fester having  Keep people informed  Keep it current of progress  Make sure it‟s  Don‟t let them think meaningful things only happen in the land where pigs fly
  14. 14. 10 Platinum Rules Rule 5 Rule 6 Improve competence Encourage people in OHS to give you bad news  particularly at management levels  Canaries are the most important workers in a mine
  15. 15. 10 Platinum Rules Rule 7 Rule 8 Fix your workplace Measure and monitor first risks that people are exposed to  Before even thinking about the bells and  Don‟t just react to whistles! incidents: fix things before they happen. Control risks at their source.
  16. 16. 10 Platinum Rules Rule 9 Rule 10 Keep checking that Apply adequate what you are doing resources in time is working effectively and money  Are you achieving what you think you are?  Do you know where you are in OHS?
  17. 17. The only way to make a workplace healthy and safe is to make it healthy and safe there is no substitute for action!
  18. 18. Digging Deeper full report available free from: http://www.dpi.nsw.gov.au/minerals/ safety/consultation/digging-deeper or just google digging deeper

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