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O Ensino de Administração na Austrália


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Maryam Omari
Palestrante Internacional

É reitora executiva da Escola de Administração da Edith Cowan University. Com mais de 20 anos de experiência profissional e acadêmica ela é responsável pela revitalização do currículo de administração da ECU. Maryam é administradora, com PhD em RH. Membro da AHRI (Australian Human Resources Institute) seus principais temas em palestras são a comunicação entre culturas e a preparação de profissionais para o mercado de trabalho global. Com experiência nas áreas de T&D, recrutamento e seleção, desenvolvimento organizacional e planejamento estratégico Maryam já atuou no Oriente Médio, Reino Unido e EUA, residindo atualmente na Austrália.

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O Ensino de Administração na Austrália

  1. 1. Ensino de Administração na Austrália: Diversity - The Spice of Life (and Work!) Professor Maryam Omari Executive Dean School of Business and Law, Edith Cowan University, Australia
  2. 2. Australia  “The ‘fair go’ multicultural continent nation” (Paull and Omari, 2016)  “Outdoor recreational activities” (Gannon and Pillai, 2013)  The land of contrasts: Sun, sand, surf, blue skies, deserts, rainforests, and unique flora and fauna.  Qualities of its people: Mateship, being ‘down to earth’, equality and freedom
  3. 3. The Rich Tapestry  Assimilation or maintaining one’s cultural identity  One culture or many sub-cultures?  Different perspectives can bring about conflict but also strength  Diversity can be seen even in seemly homogenous groups  Ethnic culture as a ‘lens’ through which behaviour is seen and interpreted  The eye of the beholder perspective  The notion of ‘fit’  Fluency in language does not necessarily result in understanding  Jokes, sarcasm, humour, light-hearted banter, etc
  4. 4. Our ECU story ‘World-ready’ tagline  Staff  The Reconciliation Action Plan (RAP) (2018 – 2021)  Harmony Day (Australia wide)  PE019 - Moorditj Mob: Sharing Intercultural Perspectives  PE040 - Cross Cultural Awareness  PE051 - Developing Cultural Competence  PE095 - Managing Unconscious Bias in the Workplace  PE109 - Culture shock - Working in diverse teams  Students  Orientation for International Students (from 100+ countries at ECU)  Student Guild  Ethnocultural Collective  Student associations/groups (e.g. Middle Eastern or Omani student associations/groups)
  5. 5. Our School  Very diverse  We celebrate this diversity  Not only do we as a School celebrate Christmas, we also celebrate:  Chinese New Year  Persian New Year  Diwali  Congratulatory notes are also sent for:  Losar – the Bhutanese New Year  Sinhalese New Year
  6. 6. Our School Executive Team  Place of birth  Australia x 3  Malaysia x 2  Iran x 1  Indonesia x 1  India x 1  New Zealand x 1  England x 1
  7. 7. Key success factors  Cross cultural intelligence is a must have for success  Beyond Ethnocentrism (i.e. own culture is natural and right)  People are more comfortable with the ‘knowns’ and ‘likes’. They should learn to cope with ‘difference’ and diversity, an ‘unknown’ should not be the cause of fear  Learning a 2nd or more languages  Non-verbal communication in different cultural contexts, misinterpretation is easy and could pose significant difficulties  High context vs Low context communication  People should suspend judgement and refer to further analysis if you come across an issue that is perplexing
  8. 8. Issues in cross cultural communications  Chronemics (time)  Proxemics (space)  Oculesics (gaze/eye contact)  Olfactics (smell)  Haptics (touch)  Kinesics (body language)  Chromatics (color)  Silence
  9. 9. Business and social custom  Greeting and handshaking customs  Verbal expressions  Male and female relationships  Humor in business  Superstitions and taboos  Dress and appearance  Customs associated with holidays and holy days  Office customs and practices  Customary demeanor/behavior  Bribery  Special foods and consumption taboos
  10. 10. Yin and Yang – Harmony and Growth!  ‘Outsiders’ may have difficulty accurately perceiving, understanding, and responding to behaviours emanating from deep seated values. Educate them!  Cultural convergence is already taking place in the younger generation due to  globalization,  technological advances, and  the blurring of the boundaries between space and time.  Build organisational capability through diversity  Differences brings richness  This can result in synergies, especially innovation and better problem solving  Cross-cultural intelligence is a ‘must have’ for the modern world!
  11. 11. Thank you for your time. Questions and comments are welcome!