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The project management process - Week 4

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The project management process - Week 4

  1. 1. Project Management 4. Managing Project Change
  2. 2. Week 4
  3. 3. Managing project change
  4. 4. <ul><li>In </li></ul>Project Management
  5. 5. <ul><li>There are </li></ul>2 Types of change (that we talk about)
  6. 6. <ul><li>Change Control </li></ul>Change Management &
  7. 7. Change Control
  8. 8. You had a plan
  9. 9. Now things are changing
  10. 10. What are you going to do?
  11. 11. What are ____________ going to do? you
  12. 12. 2% requirements creep per month ( www.IAG.biz , 2008)
  13. 13. baseline control communicate value
  14. 14. Measure change against your baseline http://www.flickr.com/photos/jsome1/477085398/
  15. 15. Control the change with a process http://www.flickr.com/photos/m-c/181007636/
  16. 16. Communicate, always communicate
  17. 17. What’s the value of the change? http://www.flickr.com/photos/noahwesley/120499365/
  18. 18. The other type of change
  19. 19. Change management
  20. 20. People Change management
  21. 21. http://flickr.com/photos/hlthenvt/401556761/sizes/l/
  22. 22. <ul><ul><li>Managing Change </li></ul></ul><ul><ul><li>Organizational Change </li></ul></ul><ul><ul><li>Organizational Culture </li></ul></ul><ul><ul><li>Project Manager and Change </li></ul></ul><ul><ul><li>Avoiding Failure </li></ul></ul>
  23. 23. http://www.flickr.com/photos/hotteaapparel/2196486642/
  24. 24. Timing is everything <ul><li>Scheduling projects to not all hit the users at once </li></ul>
  25. 25. Volume of change <ul><li>Change fatigue </li></ul>
  26. 26. http://en.wikipedia.org/wiki/Technological_singularity
  27. 27. Why change? <ul><li>SWOT </li></ul>
  28. 28. Responses to change <ul><li>Make a list of positive and negative responses </li></ul>- +
  29. 29. <ul><li>How do you feel when you have to tell others things are changing? </li></ul>
  30. 30. <ul><li>How do you feel when you are told things are changing? </li></ul>
  31. 31. <ul><li>John Kotter’s 8 steps </li></ul><ul><li>Establish a sense of urgency </li></ul><ul><li>Create a coalition </li></ul><ul><li>Develop a clear vision </li></ul><ul><li>Share the vision </li></ul><ul><li>Empower people to clear obstacles </li></ul><ul><li>Secure short-term wins </li></ul><ul><li>Consolidate and keep moving </li></ul><ul><li>Anchor the change </li></ul>
  32. 32. Invite people to participate
  33. 33. Customers who get a chance to complain and are then satisfied are more loyal than customers who have never had a problem.
  34. 34. resistance
  35. 35. culture
  36. 36. Figure 1.3 Organisational cultures (Cadle & Yates, 2005, p7)
  37. 37. Figure 1.4 Sociability/solidarity matrix (Cadle & Yates, 2005, p9)
  38. 38. Figure 3.7 Key dimensions defining and organizations culture (Gray & Larson, 2006, p74)
  39. 39. Figure 3.9 Cultural dimensions of and organization supportive of project management (Gray & Larson, 2006, p76).
  40. 40. The pm as a change agent
  41. 41. Project success depends on change
  42. 42. <ul><li>Stages in a change program: </li></ul><ul><ul><li>Launching the project </li></ul></ul><ul><ul><li>Winning hearts and minds </li></ul></ul><ul><ul><li>Skilling the end-users </li></ul></ul><ul><ul><li>After go-live </li></ul></ul>
  43. 43. aa bb cc <ul><li>identify audiences and the actions you want </li></ul><ul><li>identify the barriers which audiences have and tell them about the benefits that will result </li></ul><ul><li>choose communication channels and controls </li></ul><ul><li>that you will use to check understanding </li></ul>
  44. 44. adkar a d k a r
  45. 45. 10steps
  46. 46. Kotter’s 8 steps
  47. 47. Successful projects have planned for change
  48. 48. Someone is accountable for change management
  49. 50. http://www.flickr.com/photos/jsome1/477085398/ http://www.flickr.com/photos/m-c/181007636/ http://www.flickr.com/photos/felipearte/44808639/ http://www.flickr.com/photos/noahwesley/120499365/ http://www.flickr.com/photos/hotteaapparel/2196486642/ http://flickr.com/photos/hlthenvt/401556761/sizes/l/
  50. 51. BetterProjects.net <ul><li>Title page pic care of carf & CC @ Flickr </li></ul><ul><li>http://flickr.com/photos/beija-flor/823940255/ </li></ul>

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