Tips & Tricks 4 Teens

993 views

Published on

Published in: Technology, Health & Medicine
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
993
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Tips & Tricks 4 Teens

  1. 1. Tips & Tricks 4 Excellent Teen Customer Service Elise C. Cole Teen Services Librarian Where people and ideas meet. • www.opl.on.ca
  2. 2. Tips & Tricks 4 Teens  Teens are like traffic cones …they’re a work in progress!
  3. 3. Tips & Tricks 4 Teens The Developmental Needs of Teens: 1. Physical Activity 2. Competence & Achievement 3. Self-Definition 4. Creative Expression 5. Positive Social Interaction with Peers & Adults 6. Structure & Clear Limits 7. Meaningful Participation
  4. 4. Tips & Tricks 4 Teens  Learn to R.A.P. with Teens: Remember Accept Project
  5. 5. Tips & Tricks 4 Teens All Patron Needs Are Equal!
  6. 6. Tips & Tricks 4 Teens  We need to be advocates for the teens in our branches  Have you ever heard one of your other patrons say, “That kid is just playing a game! I need the computer for something important like job hunting and updating my resume!”
  7. 7. Tips & Tricks 4 Teens Five Volunteers Please!
  8. 8. Tips & Tricks 4 Teens How to talk to Teens  Energetic  Empathetic  Rule breaker/risk taker  Sharing  Tolerant  Perspective  Sense of humor  Enthusiastic  Respectful  Nonjudgmental  Encouraging  Patient/persistent  Caring  Approachable  Empowering  Youth involver
  9. 9. Tips & Tricks 4 Teens  Still don’t know what to say? – Learn their names: Introduce yourself – Offer to help. We already rove – head over to that area, and ask them what they’re up to and that you’re happy to help if they need anything – Thank them for coming and invite them back!
  10. 10. Tips & Tricks 4 Teens Thank you for listening! Have any questions? Please ask! ecole@oakville.ca craighen@hotmail.com (MSN) Ext. 5037

×