The SageSwitchGuideEight warning signs that youraccounting software may bestifling your business
Over 500 businesses have already These organisations have discovered our figures by the way, theyswitched from Sage to the NetSuite what it means to use a truly integrated come from independent analysts,Business Cloud. They’re already system – no more redundant data entry, the Yankee Group).realising the benefits freedom offers. no more wasted time, the ability toFreedom from aging business systems. start anywhere. They’ve found that it’s There has never been a better time toFreedom from fragmented reporting. possible to get a complete picture of move to a better solution. One that canFreedom from seemingly never-ending what’s happening in their companies not only help you manage your companymanagement costs. both quickly and easily. And they’ve more effectively but actually transform done it all without the IT complexity your business.Of course, the examples shown in this they’ve come to hate.guide are just a fraction of the total – This guide highlights the eight warningbut their stories illustrate just what’s It doesn’t end there. Far from simply signs we see in so many Sage customers.possible when you leave behind the old being freed from the limitations that You’ll see how companies just like yoursto embrace something new, something have held them back, they’ve also have faced the same problems you’rebetter. And more are joining them discovered capabilities they didn’t facing right now and not just survived,every day. know were possible (or at least were but thrived in a post-Sage world. impossible with Sage). And they’ve done it all while reducing their total cost of Join the revolution at ownership by up to 59% (these aren’t netsuite.co.uk/sage
Sage Customers: Release your The Sage Switch Guidepotential. Join us in the cloud.Remain calm. Assess your situation.We’re going to make an assumption: The Hangover: Things start to go sour That’s what this guide is all about.If you’ve come this far, you suspect that as you seek to grow your business. You We’ve combed through the stories ofyour Sage system won’t support the way add CRM and e-commerce applications countless Sage Switchers to identify theyou want your business to grow. that don’t easily sync with Sage. kinds of pains that companies have shed You struggle. You’re not happy anymore. by going for a cloud-based solution.Know that you’re not alone. Over 500companies have switched from Sage to The Cure: You recognise that Sage So here’s a checklist of eight experiencesa cloud-powered solution from NetSuite. isn’t going to work for you anymore, from former Sage users. For eachAnd IDC reports that demand for cloud and start looking around for alternatives. experience, we provide some examplescomputing solutions will grow four times Peers recommend a leading cloud-based and statements from other businessesfaster than the worldwide IT market as system, and soon you can enjoy the that have made the switch.a whole over the next four years. benefits of an integrated solution from NetSuite. We invite you to consider whetherIn fact, escaping from Sage is a much- these situations apply to you, and –travelled path that looks something Going from hangover to cure if they do – hope you’ll make thelike this: If you’re in the midst of the hangover switch too. phase, you want to distinguish betweenThe Honeymoon: Probably at some the kinds of pains that are just part of There is an answer, and you’repoint a decade or two ago, you invested doing business, and the kinds of pains close to the cure.in Sage. It may have been your first that stem from outdated software and You will survive. Read on…accounting software. You were eager business systems like Sage.to automate how your books weremanaged. Sage fitted the bill.You were happy.
Too many applications The Sage Switch Guidedoing different thingswith the same informationLiberate yourself from allthose applications!Does this sound familiar? You need to “We were using three different applications. What emerges is anraise an invoice. What should take five products – Sage Line 50 for ad-hoc architecture that doesn’t scaleminutes takes half an hour because you accounting, ACT! for CRM, and well, inhibits growth and can introduceneed to query three different applications Excel for stock control and the rest. errors; we’ve likened it to an application– one to determine if the delivery you’re With so many systems, things were “hairball”.invoicing has been fulfilled, another disjointed and all over the place.”to see if the customer has made any Agam Jain, Managing Director, Jayex Sage users that have switched toadditional orders and a third to create Technology, UK NetSuite have managed to jettisonand send the invoice. this hairball in favour of a single, It shouldn’t be like this. integrated system. The quickestFor many Sage users, this is the everyday benefit: Deal with data once,situation. Two former Sage customers Ironically, many businesses ended in one place. Then move on.share their experiences: up at this juncture as a result of growth. Offices that have automated Sound quicker? Our customers“With Sage/SBT we spent a lot of their accounting often want to get a will tell you: It is. time and money customising and firmer grip on the customer lifecycle, integrating different modules. It was which may mean CRM systems, a nightmare! It took three systems opportunity management or just to make one sale happen e-commerce applications. and there was no way we could systematically track each laptop Because their Sage system didn’t support that we shipped.” or integrate well with these kinds of Owner, LaptopSchools.com functions, they had to bolt on separate
Errors proliferate as data The Sage Switch Guidetravels on and off ouraccounting islandHealthy data = healthy bottom lineFormer Sage customers described their Business owners know the acute pain ofexperience with Sage as like living on error-filled data: “We were duplicating,an accounting island. We’ve already triplicating and in some cases evencovered the issue of dealing with multiple quadruplicating data entry! Worseapplications; another problem is simply than that, the data wasn’t alwaysthe frequency of errors islands of consistent,” said the CFO of i-nexus,data create. a Sage Switcher.Errors enter your business by three i-nexus and others like them that havebasic paths: moved to NetSuite’s cloud-driven solution note considerably less trouble and expense1. Data entered in another system is related to errors. mis-keyed when entered in Sage Because data entered once online is2. Data entered in Sage gets corrupted automatically synced across their when it leaves the island for business processes, the issue of e-commerce land (for example) reconciling inconsistent data vanishes overnight. Errors no longer lead to3. Data is updated in one place only. faulty decisions. And less time is spent Thereafter, no one can reconcile on case-handling and customer service which data is correct after errors hit their clients.According to PriceWaterhouseCoopers Sage Switchers would say: Don’t letand KPMG, more than 90% of business your accounting system sit on an island.spreadsheets have material errors in A unified, cloud-based system willthem. This is how they get there. reduce errors, and the hangovers that errors create.
Our systems can’t keep up The Sage Switch Guidewith the pace of our lifeUpdating software versionsshouldn’t be your problemUsers are impervious to software updates. The version upgrade game “…from an IT point of view, the would be comical, if it didn’t hosted software-as-a-service deliveryEven with countless reminders popping carry real penalties: model meant there was very littleup on the screen (“A new update is to do and the costs would be muchavailable!”), the average user just clicks • egulations change. Outdated Sage R lower. We were excited,” said oneright past it and proceeds to what he or versions don’t former Sage customer.she was aiming to do in the first place. • ome applications don’t get updated, S Another cited easier Internet networking,And that’s how it ought to be. You leading to costly, painful upgrades a lighter hardware investment and noopen your ERP application to produce hidden costs for upgrading. You don’ta report, not to update your software. • utmoded versions of one application O need to hire an IT specialist, buy kit or stop talking to updated versions of manage data backup.The facts back this up: An Aberdeen other applicationsreport stated that only 28% of You don’t want to play softwarebusinesses are on the latest ERP Former Sage customers spent much catch-up for eternity, and yourelease of their software. of their life on increasingly outdated shouldn’t have to. versions. It’s understandable; updating is time-consuming and introduces errors as data moves over to the new version. Some of the most profound and immediate rejoicing heard from users who adopt a cloud-based, software-as-a- service platform concerns just this:
We pay too many people to The Sage Switch Guiderekey data, and nothing elseHow you handle data shouldn’thave anything to do with handsBusiness owners and finance managers 2Pure UK Ltd. estimated that staff Customers that have made the switchknow, perhaps better than anyone, won 25% more time to focus on sales would unanimously argue that thethat time is priceless, which is why this after dropping Sage and the need to cloud increases productivity. A reportexperience is so important. manually transfer data from application from Nucleus Research summed up to application. their experiences:There are three fundamental ways timeand energy is lost working with Sage: “Businesses that run NetSuite are able to dramatically reduce manual1. People whose only, or main, function processes by integrating order-to- in the company is to re-enter data cash and procure-to-pay processes, eliminating time spent rekeying data2. eople who spend far too long to P across these processes by 90-100%.” find the right information, and Emarket.com can corroborate. CEO3. People who have to get other people Suraj Sharma said: “NetSuite not only to help them (because they can’t get replaced Sage, it has revolutionised something themselves - self-service) If you’re a Sage user, no matter how the way we do business, resulting in much time you spend entering data, efficiency gains of 20%.”We’re not just talking about someone it’s probably more than it should be,spending too much time during the and more than necessary. Add to this More reasons to cloud up.day entering data. For some former the amount of time other peopleSage customers, it was a question spend looking for “lost” data.of employing people – one, two,many – only to transfer data fromone silo to another.
Four examples of the same The Sage Switch Guidecustomer live in our IT systemsEnter that customer once,and only once!For each of your customers, there is one This means the window for error Warmup Plc was one UK company thattrue state of the relationship. But many and miscommunication is large. felt these kinds of Sage pains.former Sage users knew a time when With everyone updating disparatethere were three or more versions of systems simultaneously, oversight is lost. “Now I can produce much morethe business truth. comprehensive sales analysis by The outcomes aren’t pretty. Former area, by customer, by product, withOne used a bespoke customer database Sage customers report a number of relevant YOY comparisons foron a server in its head office in issues arising from multiple instances presentation to the board; previously,Warwick. None of its information could of customers on in-house systems: I had to ask accounts for informationbe shared. “This caused massive from Sage”. Tony Barry, UK Salesproblems. Things tended to drop off • illing, fulfilment and customer B Director, Warmup Plc.the radar and we had no idea who service errorswe were reaching from a customer With a CRM system that ties intoperspective,” said the Client Services • elays in resolving issues and D the full accounting back-end andDirector at AbilityNet. questions, and transactional history, one customer remains… one customer. That’s aTypically, customers are multi-dimensional, • ecaying customer satisfaction and, D revelation for many Sage customerswith many different processes going ultimately, retention that have made the switch.on at the same time, and multiple rolesinvolved on both sides.
We know less than competitors The Sage Switch Guidebecause our reporting is slowCreate reports yourself – don’t rely on ITKnowledge is power – that’s a given. Another company explained how, in an Customers that have switched sayBut for many Sage users, reporting average month, 1.5 percent of turnover that moving to a cloud-based system(the route to knowledge) can be a was overdue. Yet, without fast and improves reporting in a few key ways:painful experience. reliable reporting, they struggled to account for the shortcomings and • Reporting is self-service; you can build Listen to this former Sage customer: chase them down accordingly. custom reports without calling in the“We used ACT! for contact IT artillery management, Gemini for problem Again, the culprit for most of these management, Excel for customer problems is growth. The ad-hoc, finger- • Reports are in real-time; you don’t need quotations and Sage Line 50 for the on-the-pulse kind of reporting that to build in a cushion of error accounts. We really struggled to worked when Sage was installed, no produce any accurate and relevant longer seems to work well in a rapidly • eporting spans the entire business; R business analysis information, and growing firm. you don’t have to look at the picture in many cases we stopped bothering one application silo at a time to ask for it.” Lightspeed sped up after making the switch. “NetSuite gives us a single view of the customer, rather than having customer data all over the place. We have strengthened customer support and customer relations, and we’ve been able to speed up order processing while improving system availability at the same time,” said Carl Cox, VP of Operations and CFO. There it is: speed, and power. Thanks to the cloud.
Our systems, and expenses, were The Sage Switch Guidegrowing as fast as our businessWith the cloud, you can serve more,with lessSuffering from growing pains? Many A study by the Yankee Group directlycompanies that have made the switch compared the total cost of ownershipcan empathise with you. of NetSuite and a combination of Sage products. The study concluded thatRococo Chocolates is one. After earning the NetSuite cloud-based servicea great reputation at its flagship London provided cost savings compared tostore, Rococo was rapidly growing Sage of 24 – 59%.through prestigious retail chains, but at acost: “I was getting tired of the [Sage At the sharp end of a small- toLine 50] constant support thing, with medium-sized business, losingadd-ons and upgrades that didn’t money while you grow feelsdeliver what we needed,” particularly painful. You want tosaid Financial Controller Gerry Kerins. be able to direct that hard-won profit back into the business and expand,“Since we implemented NetSuite, instead of patching IT systems that sales have shot up 25%.” aren’t keeping up.Basically all Sage software requires you Businesses across industries haveto manage the hardware, servers and reduced their IT spend from 3% ofdatabases, in addition to upgrading, revenue to 0.1% of revenue, savedtroubleshooting and maintaining the over £150,000 annually and slashedapplications. These things carry a ERP costs by 80+%, by moving fromhidden cost. traditional on-premise systems to modern cloud-based business management. Growth shouldn’t have to hurt. Former Sage customers used to spend time and money on IT system work-arounds when growth came along. Now they don’t.
Everything had to go through The Sage Switch Guideone guy, slowing it all downEveryone should be able to do whatthey need to do, anywhere!You and whoever else runs your Former Sage customers found that,business’s books shouldn’t feel like even if Sage gave other users permissiona bottleneck. Yet, that’s how many to access data, they were accessing aSage users end up feeling. version of data that they suspected to be old or incorrect. That’s the same as not“Outside my office, there were giving them permission. They needed to queues of people wanting access ask someone else for information. to business critical data. It was my machine that accessed the data so One of the key advantages of a cloud- everything from buying a bottle of based solution like NetSuite is persistent milk with petty cash to customer self-service. Anyone can see what they’re queries and order management supposed to see, anywhere, caused constant interruptions to my at any time. day – it seemed like everything came through me,” said the finance manager “Being completely online and within of one former Sage customer. the cloud allows staff to work just as effectively from home - enabling aThere are two interrelated issues here: flexibility and work ethic that many businesses can’t afford,” said another1. Access: The ability to get at needed Sage customer that made the switch. business data, wherever and whenever it’s needed, and In this day and age, business shouldn’t be limited by access to one specific 2. Permissions: The authority to access computer or database. That’s the core information crucial to your role idea behind the cloud.
Switch from Sage The Sage Switch Guideto Cloud NetSuite.You’ll never look back. ENDIf this guide has shown you anything, NetSuite has been recognised by Gartnerit’s that there is life beyond Sage. as the UK’s fastest growing top 10 financial management solution vendorOver 500 companies have already for three consecutive years, and wassuccessfully made the switch to the also recently named the winner of theNetSuite Business Cloud. Not only have prestigious 2011 CODiE Award for Bestthey found a better way to manage Financial Management Solution.their companies, they have seen theirbusinesses thrive.Let’s take a moment to revisitsome of them:Rococo Chocolates has seen salesrise by 25% (in a down market).2Pure has increased its turnover TAKE YOUR FIRST STEPS TO FREEDOM30% year-on-year. Switching from Sage to NetSuite is easier than you think.i-nexus grew its revenue by 800%. Learn more at netsuite.co.uk/sageEmarket.com increased the efficiency of Call us now on 01628 774400 to discuss how you tooits operations, logistics and finance teams can break free.by 20%. Download one of our white papers to discover whatAnd that’s just the beginning. Isn’t it time NetSuite can do for your business:you switched too? The Benefits of Running Your Business Software in the Cloud:netsuite.co.uk/sage Strategies for Success Why Cloud Computing Matters to Finance The TCO of Cloud Computing in the SMB and Mid-Market Enterprises