Pikas Maryland Tech Day 2007


Published on

Presentation given at Maryland Technology Day, Laurel, MD October 4, 2007

Published in: Technology
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Pikas Maryland Tech Day 2007

  1. 1. The What, Why and How of Collaboration Tools Christina K. Pikas Maryland Technology Day October 4, 2007
  2. 2. Agenda <ul><li>Background </li></ul><ul><li>Real goals, do you have them? </li></ul><ul><li>Choosing among... </li></ul><ul><li>Re-purpose existing software or buy new? </li></ul><ul><li>Gaining participation </li></ul><ul><li>Evaluating </li></ul>
  3. 3. First - Who's Here? <ul><li>Special libraries? </li></ul><ul><ul><li>Government? </li></ul></ul><ul><ul><li>Law firm? </li></ul></ul><ul><ul><li>Corporate? </li></ul></ul><ul><ul><li>Others? </li></ul></ul><ul><li>Academic? </li></ul><ul><li>Public? </li></ul><ul><li>MLS or MIM students? </li></ul><ul><li>Independent Information Professionals? </li></ul><ul><li>Vendors? </li></ul><ul><li>Non-library folks? </li></ul>
  4. 4. Background <ul><li>Lots of information on blogs, wikis, etc. </li></ul><ul><ul><li>May not be from your setting </li></ul></ul><ul><ul><li>Less information on how they interact </li></ul></ul><ul><li>Complex information ecology </li></ul><ul><ul><li>Information sharing climate </li></ul></ul><ul><ul><li>Existing infrastructure </li></ul></ul><ul><ul><li>Types of information </li></ul></ul><ul><li>Access to funding, servers, IT staff </li></ul><ul><li>Legal and security concerns </li></ul>
  5. 5. The bottom line: We are never starting from a blank slate!
  6. 6. Real Goals <ul><li>It is ok to have the goal of demonstrating a technology or learning a technology to build expertise in the library! </li></ul><ul><li>(…then what?) </li></ul>
  7. 7. Potential Goals <ul><li>Expand the role of the library as a catalyst for information sharing and stewardship </li></ul><ul><li>Establish and maintain relationships and networks with customers </li></ul><ul><li>Market library services and programs </li></ul><ul><li>Library as online space </li></ul><ul><li>Internal library tool to support staff work </li></ul>
  8. 8. Choosing among... <ul><li>Blogs </li></ul><ul><li>Wikis </li></ul><ul><li>Online bookmarking </li></ul><ul><li>E-mail discussion lists </li></ul><ul><li>Forums/message boards </li></ul><ul><li>SharePoint </li></ul><ul><li>Newsletters </li></ul>Or picking from?
  9. 9. How do blogs really work? <ul><li>In practice: </li></ul><ul><li>Each contribution is individual and signed </li></ul><ul><li>Posting is normally kept in a time line arrangement </li></ul><ul><ul><li>what information is best arranged this way? </li></ul></ul><ul><ul><li>what information is better arranged by subject or geographically or... ? </li></ul></ul>Blogs are reverse chronologically arranged collections of discrete posts...
  10. 10. Blogs +/- <ul><li>They do well at capturing comments for each post </li></ul><ul><li>They are easy to keep up with using RSS* </li></ul><ul><li>Easy to link to specific posts </li></ul><ul><li>Collaborative at the macro level </li></ul><ul><li>Sometimes difficult to chase conversations </li></ul><ul><li>Need to post fairly regularly to maintain non-RSS readership </li></ul><ul><li>Personal vs. corporate voice </li></ul>*note: many people use RSS readers that are web based - these won't be very useful for intranet feeds!
  11. 14. How do wikis really work? <ul><li>It’s the read/write web, where users can edit without knowing HTML </li></ul><ul><li>Typically </li></ul><ul><ul><li>Keep revisions so that you can see what has changed and revert to a previous version </li></ul></ul><ul><ul><li>Have levels of access </li></ul></ul><ul><ul><li>User contributions are generally merged into the whole without specific attribution </li></ul></ul>Wikis are web pages that visitors can edit*... *note: a meaningless definition, but you'll know one when you see it!
  12. 15. Wikis +/- <ul><li>Great for consensus documents </li></ul><ul><li>Great for things that can change fast </li></ul><ul><li>Great for things that have an end goal </li></ul><ul><li>Not great for things that require voting or individual opinions </li></ul><ul><li>Not great for settling arguments </li></ul>
  13. 18. Other 2.0 technologies
  14. 19. What older technologies? <ul><li>Forums and bulletin boards </li></ul><ul><ul><li>Really good for threaded conversations </li></ul></ul><ul><li>E-mail lists </li></ul><ul><ul><li>Reach the most people </li></ul></ul><ul><ul><li>Are familiar and are the workhorse </li></ul></ul><ul><li>Newsletters </li></ul><ul><ul><li>Are great for less frequent, well thought-out content </li></ul></ul>
  15. 20. Newsletters
  16. 21. But… no money, no time, no IT? <ul><li>Maybe there’s something that has a new blog or wiki plugin? </li></ul><ul><ul><li>SharePoint new versions </li></ul></ul><ul><ul><li>Confluence wikis also do blogs </li></ul></ul><ul><li>Is there a possibility of using a hosted service? </li></ul><ul><ul><li>Wordpress.com </li></ul></ul><ul><ul><li>Pbwiki </li></ul></ul><ul><ul><li>Google groups? </li></ul></ul>
  17. 22. SharePoint <ul><li>Many different versions </li></ul><ul><li>Many organizations have access to a lightweight version that came with Microsoft web server software </li></ul><ul><li>Newest version has </li></ul><ul><ul><li>E-mail and RSS alerts </li></ul></ul><ul><ul><li>Blogs and wikis </li></ul></ul><ul><ul><li>Discussion boards </li></ul></ul><ul><li>Jack of all trades and integrates with Office </li></ul>
  18. 24. Open Source <ul><li>Free </li></ul><ul><li>Server and setup can be expensive </li></ul><ul><li>But there are lots of choices and many books to help </li></ul>
  19. 25. Adoption <ul><li>If you build it, will they come? (short answer: no!) </li></ul><ul><li>Assimilation gap: many IT products are purchased, then never deployed, or if deployed, are not widely adopted </li></ul><ul><li>Fashions for corporate software come and go </li></ul><ul><li>If 1-10-90 applies on the web, what if your total population is only 100-10,000? </li></ul><ul><li>What does adoption look like for a library supported collaboration tool? </li></ul>
  20. 26. Gaining Participation <ul><li>Talk to the potential users before building </li></ul><ul><ul><li>Invite these users first and take their suggestions </li></ul></ul><ul><li>Model the content you would like to see </li></ul><ul><ul><li>Provide a scaffold or template </li></ul></ul><ul><ul><li>Give examples </li></ul></ul><ul><li>Nurture the content that does appear </li></ul><ul><ul><li>Encourage healthy </li></ul></ul><ul><ul><li>Discourage unhealthy </li></ul></ul><ul><li>Make it easy and low risk </li></ul>
  21. 27. Participation (continued) <ul><li>Encourage the participants </li></ul><ul><li>Make it part of their work process </li></ul><ul><li>Market tirelessly (do try not to be too annoying!) </li></ul><ul><ul><li>in other media - by e-mail, by posters, by flyers, by handouts </li></ul></ul><ul><li>Appear in search results </li></ul><ul><li>Drop in to casual conversation :) </li></ul>
  22. 28. Legal and Security <ul><li>For intranets </li></ul><ul><li>Good to have a disclaimer that information still must go through standard public release procedures </li></ul><ul><li>Standard compliance rules apply </li></ul><ul><li>Caretaking to ensure growth can also head off potential problems </li></ul><ul><li>Use real names, link to identity </li></ul>
  23. 29. Legal (continued) <ul><li>For internet tools </li></ul><ul><li>Consider requiring a password to edit </li></ul><ul><li>Use spam filters and comment moderation to start or be ready to add fast </li></ul><ul><li>Monitor for spam </li></ul>
  24. 30. Other notes <ul><li>Be sure to brand the thing with your logo </li></ul><ul><li>Be sure to link to the library web site </li></ul><ul><li>Connect your work to the library </li></ul><ul><li>Be committed! </li></ul>
  25. 31. Contact Information <ul><li>Christina K. Pikas, BS, MLS R.E. Gibson Library & Information Center The Johns Hopkins University </li></ul><ul><li>Applied Physics Laboratory </li></ul><ul><li>Voice  443.778.4812 (Baltimore) </li></ul><ul><li>240.228.4812 (Washington) </li></ul><ul><li>E-mail [email_address] </li></ul><ul><li>Blog http:// christinaslibraryrant.blogspot.com </li></ul>
  26. 32. Resources <ul><li>Crawford, W. (2007). Balanced libraries: thoughts on continuity and change. [Morrisville, NC]: Lulu. </li></ul><ul><li>Nielsen, Jakob (2006, October 9). Participation Inequality: Encouraging More Users to Contribute. Jakob Nielsen's Alertbox. Retrieved October 2, 2007 from http://www.useit.com/alertbox/participation_inequality.html </li></ul><ul><li>Preece, J. (2000). Online communities: Designing usability, supporting sociability. New York: John Wiley & Sons. </li></ul><ul><li>Wikipatterns. com (wonderful resource for wiki gardening!) </li></ul>
  27. 33. Sites Shown <ul><li>RecentArticles (APL internal only) </li></ul><ul><li>The Gaming Zone: http://thegamingzone.wordpress.com/ </li></ul><ul><li>Business Blog: http://www.library.ohiou.edu/subjects/businessblog/ </li></ul><ul><li>Gibson wiki page (APL internal only) </li></ul><ul><li>The Biz Wiki: http://www.library.ohiou.edu/subjects/bizwiki/index.php/Main_Page </li></ul><ul><li>APL Scuttle (APL internal only) </li></ul><ul><li>Lav Notes: online at http://www.library.jhu.edu/about/news/lavnotes/index.html </li></ul><ul><li>SharePoint Services: http://office.microsoft.com/en-us/sharepointtechnology/default.aspx </li></ul>