Acc Svcs Conference Atlanta 2009 Space Presentation

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  • Next: on-going concerns—noise;
  • Acc Svcs Conference Atlanta 2009 Space Presentation

    1. 1. New Mexico State University<br />Looking through the keyhole: How users think about and use library space<br />Access Services Conference 2009<br />
    2. 2. reinventing the library<br />academic libraries - past<br />New Mexico State University<br />
    3. 3. reinventing the library<br />academic libraries - present<br />New Mexico State University<br />
    4. 4. reinventing the library<br />academic libraries - future<br />New Mexico State University<br />
    5. 5. our location<br />New Mexico State University<br />
    6. 6. project settings:branson & zuhl libraries<br />New Mexico State University<br />
    7. 7. directives: <br />relocate low-use collections <br />shelving expansion<br />create new user spaces<br />with limited funds $<br />short timeframe<br />New Mexico State University<br />
    8. 8. “space team”<br />New Mexico State University<br />
    9. 9. doing it right?! <br />New Mexico State University<br /><ul><li>finding the RIGHT balance
    10. 10. asking the RIGHT questions
    11. 11. engaging the RIGHT players</li></ul>new information service desk @ branson<br />
    12. 12. what we learned from others<br />desired features<br />pre- and post-project usage statistics<br /><ul><li>assessment strategies
    13. 13. from our own users … </li></ul>New Mexico State University<br />
    14. 14. questions and methods<br />methods<br />questions<br />observation / photos<br />use over time<br />commentary<br />surveys / comments<br />surveys <br />flipcharts<br />how do people use our current public spaces?<br />what seems to work? what doesn’t?<br />what would users like to see in an ideal library space?<br />New Mexico State University<br />
    15. 15. triangulated study<br />
    16. 16. observational/photo research <br />we used photos to:<br />gather data on use of the same spaces over time (9am/1pm/4pm/7pm/10pm)<br />capture images that told a story about space and space use (good/bad/ugly) <br />New Mexico State University<br />
    17. 17. zuhl 2nd @ 9am/4pm/10pm<br />New Mexico State University<br />
    18. 18. commentary / pictures that tell a story <br /> “I’m not sure if we get funding for having these in our library, but do we really need six of them?” <br />New Mexico State University<br />
    19. 19. commentary / pictures that illustrate a themeMORE COMPUTERS Perhaps along with more computers, we could give the students a little more room to work?<br />
    20. 20. building use surveys<br />we used surveys to:<br />learn about our building users (imperfect)<br />gain consistent quantifiable data through fixed questions/answers<br />gain richer qualitative data through open-ended questions/answers<br />New Mexico State University<br />
    21. 21. analyzing building use surveys<br />print/electronic options<br />quantitative data analyzed with SurveyMonkey<br />text comments analyzed, categorized for themes<br />New Mexico State University<br />
    22. 22. flip chart feedback<br />we used flip charts to:<br />offer a visible, social feedback tool<br />gather rich (textual) data on our spaces<br />used in initial study and in follow-up to “close the loop”<br />New Mexico State University<br />
    23. 23. analyzing flip chart feedback<br />standardized common concepts (e.g., noise, noisy, loud, deafening)<br />used text cloud generator to show results<br />New Mexico State University<br />
    24. 24. putting the pieces together<br />New Mexico State University<br />
    25. 25. students want<br />quiet/individual v. group spaces<br />more computers, but also more support for laptops (outlets, wifi)<br />color, comfy and inviting spaces critical<br />New Mexico State University<br />
    26. 26. zuhl library (the zoo)<br />New Mexico State University<br />
    27. 27. individual spaces<br />New Mexico State University<br />
    28. 28. trying to make the spaces work<br />New Mexico State University<br />
    29. 29. from low use collections…<br />New Mexico State University<br />
    30. 30. to high use study spaces<br />New Mexico State University<br />
    31. 31. fixed ….. to modular furniture<br />New Mexico State University<br />
    32. 32. furniture – durable, but dated… new upholstery<br />New Mexico State University<br />
    33. 33. new spaces for individual and collaborative learning<br />New Mexico State University<br />
    34. 34. zuhl library<br />carpeting, paint & furniture - including <br /> collaborative computer workspaces<br />low use collections moved <br />more computer spaces, more study spaces & group learning spaces<br />new signs & security gates<br />study spaces reconfigured for quiet & groups<br />furniture repurposed, reupholstered & rearranged<br />New Mexico State University<br />
    35. 35. branson library (“looks like a prison”)<br />New Mexico State University<br />
    36. 36. low use collections….<br />New Mexico State University<br />
    37. 37. favorite spaces….. repainted<br />New Mexico State University<br />
    38. 38. from crowded …. to open spaces<br />New Mexico State University<br />
    39. 39. uninviting………. to comfortable seating<br />New Mexico State University<br />
    40. 40. re-carpeted, repainted, reused & rearranged<br />New Mexico State University<br />
    41. 41. from entry …… to gathering and study space<br />New Mexico State University<br />
    42. 42. branson library<br />new paint, carpeting & furniture<br />lesser used collections moved and new collaborative computer workspaces added<br />new service desk and security gates <br />lobby given new life with color and carpeting- now a gathering place, not just an entrance<br />New Mexico State University<br />
    43. 43. outcomes <br />more flexible-use spaces<br />improved computer & laptop infrastructure<br />increased gate counts—spaces are active & busy<br />next<br />dealing with noise, incorporating food/beverage, understanding faculty/grad student spaces<br />New Mexico State University<br />
    44. 44. lessons learned—finding the right balance<br />user feedback will improve any space planning project, regardless of budget<br />user feedback should also be employed when assessing what you’ve done<br />operational goals matter too<br />work with what you have—designers can help you repurpose and recycle<br />New Mexico State University<br />
    45. 45. what have you done? questions?<br />New Mexico State University<br />
    46. 46. thank you!<br />New Mexico State University<br />

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