The Agility Matrix Explained Clayton Costa Enterprise Solutions Executive

What’s really BPM About? AT FIRST, A MANAGEMENT DISCIPLINE ! A SET of TECHNOLOGIES to support the MANAGEMENT & AUTOMATION of such initiative makes a lot of sense! That focus on CONTINUOUS IMPROVEMENT

But… WHEN should I use these tools??? I believe that the answer to this question lies on the way the process portfolio of one specific company is distributed across two dimensions…

The Agility Matrix Level of uniqueness of a business process Specific Standard Stable Volatile Life Cycle of the business process

Level of uniqueness of a business process Specific Standard Stable Volatile Tax Management Accounting & Financials Mgt. Strategy Development Knowledge & IT Mgt. Sales & Marketing Mgt. Manufacturing & Services Delivery Customer Services Mgt. Examples of processes from the APQC Reference Model HR Development Services & Products Development Environment Impact Mgt.

Specific Standard Stable Volatile Tax Management Accounting & Financials Mgt. Strategy Development Knowledge & IT Mgt. Sales & Marketing Mgt. Manufacturing & Services Delivery Customer Services Mgt. Examples of processes from the APQC Reference Model HR Development Services & Products Development Environment Impact Mgt. More CRITICAL TO THE BUSINESS

The Matrix is UNIQUE Manufacturing? Professional Services? … there might be some patterns per industry… While the full process portfolio must be very unique…

The Make-Or-Buy decision when automating… Hum… Standard and never changes? Someone must have a ready solution to this! I want a Packaged App (ERP)!!! Level of uniqueness of a business process Specific Standard Stable Volatile Tax Management Accounting & Financials Mgt. Strategy Development Knowledge & IT Mgt. Sales & Marketing Mgt. Manufacturing & Services Delivery Customer Services Mgt. Examples of processes from the APQC Reference Model HR Development Services & Products Development Environment Impact Mgt. Life Cycle of the business process

Hum… Always changing, but for everybody at the same time? I want to buy a service to keep this up-to-date! Level of uniqueness of a business process Specific Standard Stable Volatile Tax Management Accounting & Financials Mgt. Strategy Development Knowledge & IT Mgt. Sales & Marketing Mgt. Manufacturing & Services Delivery Customer Services Mgt. Examples of processes from the APQC Reference Model HR Development Services & Products Development Environment Impact Mgt. Life Cycle of the business process

Ops… It’s a process that just relates to my company? Let’s do some code, once it’s not going to change very often… Level of uniqueness of a business process Specific Standard Stable Volatile Tax Management Accounting & Financials Mgt. Strategy Development Knowledge & IT Mgt. Sales & Marketing Mgt. Manufacturing & Services Delivery Customer Services Mgt. Examples of processes from the APQC Reference Model HR Development Services & Products Development Environment Impact Mgt. Life Cycle of the business process

Now what? Pieces of these – very important – processes are already automated by packaged apps, but I often need to adapt them to the market req’s. Is that what BPM is about? Level of uniqueness of a business process Specific Standard Stable Volatile Tax Management Accounting & Financials Mgt. Strategy Development Knowledge & IT Mgt. Sales & Marketing Mgt. Manufacturing & Services Delivery Customer Services Mgt. Examples of processes from the APQC Reference Model HR Development Services & Products Development Environment Impact Mgt. Life Cycle of the business process

A Collection of Enabling Technologies New architectural elements of a more modern – and flexible - business process automation infrastructure Driven by these requirements, many solutions arose…

The trick… Now, the trick lies in choosing the right elements – and defining the best architecture to your specific requirements! If you don’t do so, the risk is that you’re going to buy just “YARADT”…

That’s all Folks!