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The Business Bottleneck, part 02: Fixing the Problems


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For the most part, we know what IT needs to do become a "tech company": move to a more frequent, usually weekly release cycle, focus on customer-centric design, and rely on cloud platforms to automate infrastructure toil. What does the rest of your organization, outside of IT, need to do?

In part two of this webinar series, we discuss new models and tactics to break the business bottleneck across strategy, finance, and management. Based on case studies and first hand experience you'll be able to start planning the rollout of digital transformation beyond IT.

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The Business Bottleneck, part 02: Fixing the Problems

  1. 1. Breaking the Business Bottleneck: Fixing the Problems Rick Clark & Coté
  2. 2. Recap - Product teams with small batches - 3 bottlenecks: finance, compensation, mistrust - Result: low/no growth, competitive vulnerability 2
  3. 3. (1) Finance and strategy 3 - Safe-guard investments with quarterly validation & correction. - Fund customer journeys/products. - Drive strategy & explore markets with validation.
  4. 4. 4 Source: "The Shift to a New Digital Allianz Germany," Dr. Daniel Poelchau, Allianz, CF Summit EU, Oct 2016. Try 90 day cycles for finance, strategy, & product validation
  5. 5. Duke Energy IoT (RFID) case 5
  6. 6. (2) Compensation 6 - Rethink the value each employee creates. - Drive behavior with incentive changes. - Increase the supply of labor.
  7. 7. (3.) Mistrust 7
  8. 8. 8 Further analysis of just high and elite performers shows the following use profiles: ● 46% - Communities of Practice, Grassroots, and PoCs ● 23% - Grassroots efforts and Communities of Practice ● 22% - all by Big Bang and DOJOs, but inc. PoC but stall ● 9% Centers of Excellence, Communities of Practice, and Training Centers Source: "Accelerate State of DevOps 2019," DORA, August 2019. See also Monolithic Transformation for case studies of organization structures. Experiment with proven organization patterns
  9. 9. Use vision to guide the team's daily decisions & actions 9 "We believe that we need to reimagine banking to make banking simple, seamless, as well as invisible to allow our customers to live more bank less." Siew Choo Soh, DBS Bank
  10. 10. Leadership has three tools: 1. Vision & strategy 2. Finance & funding 3. Organization structure ...and only three tools! 10
  11. 11. 11 @cote @dendrobates