Homelessness And ICT Support

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Presentation given at workshop as part of the Rural ICT Conference, 5th March 2008 at Lackham College, Wiltshire

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Homelessness And ICT Support

  1. 1. Homeless Link – ICT Connections Chippenham, 5 March 2008 Craig Weeks Richard Andrew
  2. 2. Homeless Link <ul><li>National membership agency for frontline homelessness agencies in England </li></ul><ul><li>Policy Research and Development </li></ul><ul><li>Campaigning and Representation </li></ul><ul><li>Direct Support and Capacity Building </li></ul>
  3. 3. Innovations & Good Practice <ul><li>Current projects include: </li></ul><ul><li>ICT Connections </li></ul><ul><li>Street Outreach handbook </li></ul><ul><li>Rural Homelessness </li></ul><ul><li>Invest To Save Toolkit </li></ul><ul><li>Day Centre support </li></ul><ul><li>Training programme for frontline staff </li></ul>
  4. 4. Rural Homelessness <ul><li>Survey of needs and provision </li></ul><ul><li>Research report </li></ul><ul><li>Direct support and provision of good practice information </li></ul>
  5. 5. Rural Homelessness – the issues <ul><li>Lack of accommodation </li></ul><ul><li>Funding/costs </li></ul><ul><li>Referral routes/statutory provision </li></ul><ul><li>Lack of specialist support services </li></ul><ul><li>Partnership working </li></ul><ul><li>Access to services </li></ul><ul><li>Proving need for services </li></ul><ul><li>Staffing </li></ul>
  6. 6. Rural Homelessness <ul><li>For more information, contact Richard Andrew </li></ul><ul><li>at richard . andrew @ homelesslink .org. uk </li></ul><ul><li>Full report and good practice information </li></ul><ul><li>available at www.homeless.org.uk </li></ul>
  7. 7. ICT Connections <ul><li>Initial survey of ICT needs and provision of frontline </li></ul><ul><li>agencies, informing a range of advice and support: </li></ul><ul><li>Good practice online </li></ul><ul><li>Direct support and advice on service development </li></ul><ul><li>Provision of useful, affordable resources </li></ul><ul><li>Regional networking and good practice events </li></ul><ul><li>Report, to inform Homeless Link’s future project work and support </li></ul>
  8. 8. ICT Connections <ul><li>For more information about Homeless Link’s ICT </li></ul><ul><li>Connections Project, visit </li></ul><ul><li>www.homeless.org.uk/developyourservice/topics/ICT </li></ul><ul><li>or email </li></ul><ul><li>[email_address] </li></ul>
  9. 9. Rural ICT – Good Practice <ul><li>Remote access: </li></ul><ul><li>Young Devon has a secure online database that </li></ul><ul><li>means support staff don’t need to be office- </li></ul><ul><li>based </li></ul><ul><li>SHYPP has an online intranet allowing remote </li></ul><ul><li>access to shared files, policies and email </li></ul>
  10. 10. Rural ICT – Good Practice <ul><li>Alternative methods of contact: </li></ul><ul><li>Breckland District Council has an email based </li></ul><ul><li>text messaging service for appointment </li></ul><ul><li>reminders </li></ul><ul><li>The Contact Centre’s advice service is </li></ul><ul><li>accessible by telephone, email and videolink via </li></ul><ul><li>council offices </li></ul><ul><li>Julian Housing and Shelter NE have centralised mobile </li></ul><ul><li>phone systems for safe remote working </li></ul>
  11. 11. Rural ICT – Good Practice <ul><li>Online networking: </li></ul><ul><li>HAYH and Mortarnet are examples of regional </li></ul><ul><li>online networks providing opportunities for </li></ul><ul><li>agencies to access partnership working, peer </li></ul><ul><li>support, forums, jobs and training </li></ul><ul><li>A procurement website in Y&H advertises </li></ul><ul><li>events and procurement opportunities and </li></ul><ul><li>provides tender documents and advice </li></ul>
  12. 12. Rural ICT – Good Practice <ul><li>Social enterprise: </li></ul><ul><li>Eden Foyer runs a public access cyber café and </li></ul><ul><li>hires out its IT suite and training rooms to other </li></ul><ul><li>community groups </li></ul><ul><li>Jamie’s Computers recycles, refurbishes and </li></ul><ul><li>resells computers </li></ul>

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