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200309 Trustees And Managers Exercise 1 Bc

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200309 Trustees And Managers Exercise 1 Bc

  1. 1. The COSMIC Experience ICT and Business Continuity
  2. 2. <ul><li>Thursday 30 th October 2009 </li></ul><ul><li>6.45am </li></ul><ul><li>See handout for further details of the scenario </li></ul><ul><li>Consider how you would have reacted as a manager </li></ul>
  3. 4. <ul><li>8am update </li></ul><ul><li>Second handout – key questions </li></ul><ul><ul><li>What would you have done? </li></ul></ul><ul><ul><li>How do we manage emergencies </li></ul></ul><ul><ul><li>What are the priorities? </li></ul></ul><ul><ul><li>How can ICT help? </li></ul></ul>
  4. 5. <ul><li>90% of business that lose data from a disaster are forced to shut within 2 years of the disaster </li></ul><ul><li>80% of business without a well structured recovery plan are forced to shut within 12 months of a flood or fire </li></ul><ul><li>43% of companies experiencing disasters never recover </li></ul><ul><li>50% of companies experiencing a computer outrage will be forced to shut within five years </li></ul><ul><li>companies experiencing a computer outrage lasting longer than 10 days will never recover their full financial capacity Source – David Crook, Expolink </li></ul>
  5. 6. <ul><li>less than 50% of all organisations in the UK have a business continuity plan </li></ul><ul><li>43% of companies who have a business continuity plan do not test it annually to ensure that it works </li></ul><ul><li>80% of companies have not developed crisis management to provide IT coverage to support business continuity to keep the business functioning effectively </li></ul><ul><li>Source – David Crook, Expolink </li></ul>
  6. 7. <ul><li>What didn’t work well </li></ul><ul><li>Access to central company information </li></ul><ul><li>Risks taken by staff </li></ul><ul><li>Liaison with local contacts and services </li></ul><ul><li>Review of all company assets, vehicles, equipment </li></ul>
  7. 8. <ul><li>What worked well – </li></ul><ul><li>Flexibility of staffing and remote working </li></ul><ul><li>Relationships with key clients </li></ul><ul><li>Ability to use ICT in new and flexible ways </li></ul><ul><li>Excellent opportunity to review our procedures! </li></ul>
  8. 9. <ul><li>New Business Continuity plan will include – </li></ul><ul><li>Full risk assessment – staff, buildings, equipment, vehicles, contacts, services, etc </li></ul><ul><li>Crisis management procedures </li></ul><ul><li>Key contact information </li></ul><ul><li>Key ICT procedure to ‘switch on’ in emergency </li></ul>
  9. 10. <ul><li>Key learning </li></ul><ul><li>Need to plan for emergencies when the stress levels are low and inform critical decisions </li></ul><ul><li>Need to reduce the time taken in ‘recovery’ </li></ul><ul><li>Reduce the potential for the disaster to reoccur?? </li></ul>
  10. 11. <ul><li>ICT and planning for emergencies </li></ul><ul><ul><li>Off-site back-up and hosting </li></ul></ul><ul><ul><li>Intranet support for information sharing </li></ul></ul><ul><ul><li>Telecoms and remote access </li></ul></ul><ul><ul><li>Support for flexible working </li></ul></ul><ul><ul><li>Remote access to servers </li></ul></ul><ul><ul><li>Other ideas? </li></ul></ul>

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