Peer Assist On AAR

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Presentation on undertaking a Peer Assist about After Action Reviews (AAR) given by Cory Banks at the actKM 2008 Conference in Canberra 15 OCT 2008.

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Peer Assist On AAR

  1. 1. Headstart Workshop W kh 2008 actKM Conference Cory Banks Knowledge Manager PB (Parsons Brinckerhoff)
  2. 2. Who am I? Who am I?
  3. 3. quot;A learning experience is one of those things that says,  gy j ‘You know that thing you just did? Don't do that.' quot; Douglas Adams
  4. 4. What is a Headstart ? What is a Headstart ? The Headstart is designed to give staff the  The Headstart is designed to give staff the advantage of leveraging the collective wisdom  and experience of colleagues who have  undertaken similar work in the past. undertaken similar work in the past This leads to developing a ‘knowledge’ network  of people who can assist in a formal and informal  manner. The activity should be undertaken in the first few  weeks of a person starting in a role or  weeks of a person starting in a role or assignment. Attribution: The format is based on the Peer  Assist model developed by Chris Collison and  Geoff Parcell as published in their book “Learning  to Fly” (www.learning‐to‐fly.org). 
  5. 5. What is a Headstart ? What is a Headstart ? • A number of experienced people are invited to A number of experienced people are invited to  share their knowledge with someone who is  starting a piece of work in an area similar to  their experience. th i i • This Experience could be: This Experience could be: – in that Business Unit (Customer Service) – working with the same Stakeholder(s) (GM) g ( )( ) – similar in complexity (Group‐wide Program) – using the same Vendor – l f ( similar type of Project (Approval System) l ) – similar role (Project Manager)
  6. 6. What is a Headstart ? What is a Headstart ? Purpose • • “Map making” Map making Learning A • Discovery • Sharing • Not Cheating Not Cheating • Working Smarter • A K A Peer Assist A.K.A. Peer Assist B
  7. 7. Workshop Agenda Workshop Agenda • Overview • The Challenge The Challenge • Conceptual Plan p • Q & A • Responses • Reflection
  8. 8. Ground Rules Ground Rules • No Rank • Safe Environment • Open, Honest, Adult,  Professional Discussion • No Blame • No Repercussions p • Not Performance Based • Learning/Improvement Focus Learning/Improvement Focus • Group Values Based Conduct 
  9. 9. Workshop Agenda p g FACILITATOR HOST PARTICIPANTS Overview Agenda, Ground Rules The Challenge Setting the Scene Conceptual Plan Draft Map Questions Clarifying Points Responses Share Experiences Reflection Value, Improvement
  10. 10. The Challenge The Challenge
  11. 11. Conceptual Plan Conceptual Plan
  12. 12. Questions
  13. 13. Example Story Example Story • SOE Rollout • ~ 9,000 Desktops 9,000 Desktops • >400 Project Staff • Initial Narrative Capture • Sensemaking • 4 Themed Workshops • Findings Shared
  14. 14. Map
  15. 15. Reflection Headstart Activity • What worked well? What worked well? • What didn’t work well? • Could you use this? Other Questions? Oh Q i ?
  16. 16. Thankyou Cory Banks • cbanks@pb com au cbanks@pb.com.au – Profile: http://www.linkedin.com/in/corza – Slides: http://www.slideshare.net/corza – Blog: http://corzandeffect.blogspot.com og p //co a de ec b ogspo co – Twitter: corza
  17. 17. Blatant Plug Blatant Plug Queensland Knowledge Management Forum http://au.groups.yahoo.com/group/qkm

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