Applying Knowledge Cory Banks

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Presentation made at teh KM for Advanced Practitioners conference in Feb 2009.

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Applying Knowledge Cory Banks

  1. 1. applying knowledge creative problem solving @ pb cory banks
  2. 2. introduction
  3. 3. overview
  4. 4. context
  5. 5. objective
  6. 6. current practice better practice improved practice plan
  7. 7. Autopilot Serious Thinking design proposal Brain Power-ometer collection TIME analysis recommendation Simple Complicated Complex
  8. 8. Decision Making Creativity Lateral Thinking Innovation Sense Making Mind Mapping Parallel Thinking Creative Problem Solving Model hybrid
  9. 9. design
  10. 10. tools model principles structure
  11. 11. Assist decision making Reuse, recycle, renew • Think about your thinking • Identify problem 1st • Get past first pattern match • Diversity of thought (Collaboration) • Realise where you are (Complexity) • Assumptions can kill (Weak Signals) • Address the Clients needs • Reflect and share experience • principles
  12. 12. problem solution divergent convergent model
  13. 13. decide discover define develop deduce deliver Principles Brainstorming Brainstorming • • • simple • Project Complexity 5 Whys 5 Whys • • • • Decision • Decision Management Tool Selection 5 Ws & H 5 Ws & H • • • Making Making • Change Collaboration Assumption Assumption • • • Management Client Mandate Busting Busting • complicated • Brainstorming • Brainstorming • Force Field Principles • Nominal Group • Force Field • Nominal Group • • Project Technique Analysis Complexity Technique Analysis • Management • Cause & Effect • Multi Criteria • Cause & Effect • Multi Criteria Tool Selection • • Change • Assumption Collaboration • Assumption Decision Matrix Decision Matrix • Management Busting Client Mandate Busting • Ritual Dissent • Ritual Dissent • • SCAMPERR • SCAMPERR complex Principles • • Project Complexity • Sense Making • Sense Making • Sense Making • Sense Making • Management Tool Selection • Six Thinking • Six Thinking • Six Thinking • Six Thinking • • Change Collaboration Hats Hats Hats Hats • Management Client Mandate • tools
  14. 14. Introduction i • Model overview • 15 minute presentation/eLearning module Problem Solving 101 (L) L • d6 model • Simple tools P Problem Solving Practitioner (P) • Complicated tools Problem Solving Facilitator (O) O • Complex tools • Facilitation implementation
  15. 15. performance
  16. 16. learnings
  17. 17. questions
  18. 18. Cory Banks Knowledge Manager Parsons Brinckerhoff cbanks@pb.com.au Presentation: http://www.slideshare.net/corza Profile: http://www.linkedin.com/in/corza Blog: http://corzandeffect.blogspot.com Twitter: http://www.twitter.com/corza thankyou

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