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Email Etiquette


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Rules of thumb to use email to professionally and effectively to communicate with others.

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Email Etiquette

  1. 1. How to communicate online professionally, politely, and purposefully
  2. 2. <ul><li>Email (ê’mâl´) noun </li></ul><ul><li>Messages sent and received electronically via telecommunication links </li></ul><ul><li>et·i·quette (èt’î-kèt´, -kît) noun </li></ul><ul><li>The practices and forms prescribed by social convention or by authority. </li></ul>
  3. 3. <ul><li>Business </li></ul><ul><ul><li>Professionalism </li></ul></ul><ul><li>Efficiency </li></ul><ul><ul><li>Time saving for you and recipient </li></ul></ul><ul><li>Liability </li></ul><ul><ul><li>What you say can be held against you </li></ul></ul><ul><li>Acceptance </li></ul><ul><ul><li>Don’t become someone’s delete rule </li></ul></ul>
  4. 4. <ul><li>TO vs. CC vs. BCC </li></ul><ul><ul><li>Know the difference </li></ul></ul><ul><li>Forwarding </li></ul><ul><ul><li>Just DON’T do it! </li></ul></ul><ul><ul><li>BCC </li></ul></ul><ul><ul><li>Clean it up! </li></ul></ul><ul><li>Emotion </li></ul><ul><ul><li>Not heard in email </li></ul></ul><ul><ul><li>Smileys :-) </li></ul></ul>
  5. 5. <ul><li>Tone of voice </li></ul><ul><ul><li>SHOUTING </li></ul></ul><ul><ul><li>Flame wars </li></ul></ul><ul><li>Courtesy </li></ul><ul><ul><li>“ Hi,” “Please,” “Thank you!” </li></ul></ul><ul><li>Privacy—Not! </li></ul><ul><ul><li>Plain text </li></ul></ul><ul><ul><li>Inter-company </li></ul></ul>
  6. 6. <ul><li>Over Use Cautions </li></ul><ul><ul><li>“ High Priority” </li></ul></ul><ul><ul><li>Emoticons </li></ul></ul><ul><li>One Subject Email </li></ul><ul><ul><li>Not too clever </li></ul></ul><ul><li>Signature </li></ul><ul><ul><li>Include contact information </li></ul></ul><ul><ul><ul><li>But not too much </li></ul></ul></ul>
  7. 7. <ul><li>Spelling and Grammer </li></ul><ul><ul><li>They ARE (STILL) important </li></ul></ul><ul><li>Fonts & Themes </li></ul><ul><ul><li>Backgrounds add attachments </li></ul></ul><ul><ul><li>Can be messed up in plain-text </li></ul></ul><ul><li>Respond </li></ul><ul><ul><li>Let people know their email was received </li></ul></ul>
  8. 8. <ul><li>Fifteen forwards down… </li></ul><ul><li>Embedded picture—YIKES! </li></ul><ul><li>Mass CC list </li></ul><ul><li>Reply All: “That was cute!” </li></ul><ul><li>Reply with no context </li></ul><ul><li>Your stories? </li></ul>
  9. 9. <ul><li>Etiquette and the BCC field </li></ul><ul><li>More on etiquette and email </li></ul><ul><li>Email Etiquette at </li></ul><ul><li>12 tips for better email etiquette </li></ul><ul><li>Email Etiquette 101 </li></ul><ul><li>How to make a positive impact </li></ul><ul><li>Top 20 Most Important Rules of Email Etiquette </li></ul>