Smart Thinking: Sita Infographic

% of passengers who would use smartphones for travel
of Airlines
% investing in business intelligence solutions in the next 3 years
Manage
flight
disruptions
Real-time
flight
status
updates
Real-time
baggage status
information
Search
for
fares
DRIVERS & PRIORITIES
BUSINESS INTELLIGENCE
MATURITY & CHALLENGES
69% 72%
100%
AIRLINE
PRIORITIES
AIRPORT
PRIORITIES
$
85% 88%
PASSENGERS
WANT
INFORMATION
ON THE MOVE
AIRPORTS AND
AIRLINES INVEST
IN BUSINESS
INTELLIGENCE
SOLUTIONS
of Airports
90%
95% 88% 82% 90% 85% 74%
PRIORITIES
WHEN INVESTING
IN BUSINESS
INTELLIGENCE
SOLUTIONS
Sales
& Marketing
% ranked as priority for business intelligence investments
Passenger
Experience
Operational
Awareness
Sales
& Marketing
Passenger
Experience
Operational
Awareness
PROGRESS IN
BUSINESS
INTELLIGENCE
IN MANY AREAS
BUT SOME WAY
TO ACHIEVE
BEST IN CLASS
CHALLENGES ARE
CONSTRAINING
PROGRESS
System
incompatibility &
data integration
Only 5% of airlines
see no challenges
with data or system
compatibility
Only 8% of airports
have achieved best
practice for data
access or quality
Coping with/
analysing the
amount of data
62%
64%
Insufficient
data standards
61%
60%
55%
57%
Willingness to
share data with
third parties
46%
47%
Willingness
to share across
departments
% that consider
it a significant
challenge
42%
40%
0
1
2
3
4
0
1
2
3
4
Data Access,
Management
& Quality
Infrastructure &
Integration
Dashboards,
Visualisation
& Latency
Best Practice,
Governance & ROI
Airlines
2.3
2.4
BusinessIntelligence
MaturityIndex
1.7
1.9
2.2
1.9
1.6
1.5
Airports
© SITA I www.sita.aero I @sitaonline #SITAInsights

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Smart Thinking: Sita Infographic

  • 1. % of passengers who would use smartphones for travel of Airlines % investing in business intelligence solutions in the next 3 years Manage flight disruptions Real-time flight status updates Real-time baggage status information Search for fares DRIVERS & PRIORITIES BUSINESS INTELLIGENCE MATURITY & CHALLENGES 69% 72% 100% AIRLINE PRIORITIES AIRPORT PRIORITIES $ 85% 88% PASSENGERS WANT INFORMATION ON THE MOVE AIRPORTS AND AIRLINES INVEST IN BUSINESS INTELLIGENCE SOLUTIONS of Airports 90% 95% 88% 82% 90% 85% 74% PRIORITIES WHEN INVESTING IN BUSINESS INTELLIGENCE SOLUTIONS Sales & Marketing % ranked as priority for business intelligence investments Passenger Experience Operational Awareness Sales & Marketing Passenger Experience Operational Awareness PROGRESS IN BUSINESS INTELLIGENCE IN MANY AREAS BUT SOME WAY TO ACHIEVE BEST IN CLASS CHALLENGES ARE CONSTRAINING PROGRESS System incompatibility & data integration Only 5% of airlines see no challenges with data or system compatibility Only 8% of airports have achieved best practice for data access or quality Coping with/ analysing the amount of data 62% 64% Insufficient data standards 61% 60% 55% 57% Willingness to share data with third parties 46% 47% Willingness to share across departments % that consider it a significant challenge 42% 40% 0 1 2 3 4 0 1 2 3 4 Data Access, Management & Quality Infrastructure & Integration Dashboards, Visualisation & Latency Best Practice, Governance & ROI Airlines 2.3 2.4 BusinessIntelligence MaturityIndex 1.7 1.9 2.2 1.9 1.6 1.5 Airports © SITA I www.sita.aero I @sitaonline #SITAInsights