The City is not a Site Map (with Apologies to Christoper Alexander) by Gordon Ross

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The City is not a Site Map (with Apologies to Christoper Alexander) by Gordon Ross

  1. 1. The City is not a Site Map*
 "Content Strategy Summer Session 
 July 11, 2013" " Gordon Ross" Vice President, OpenRoad" 
 email / gordonr@openroad.ca" twitter / @gordonr " *with apologies to Christopher Alexander"
  2. 2. @gordonr
 
 #CSWVancouver
 "
  3. 3. Why is this a problem?"
  4. 4. Richard Nisbett"
  5. 5. CUTE OVERLOAD
  6. 6. LATCH" Location" Alphabet" Time" Category" Hierarchy" Richard Saul Wurman"
  7. 7. LATCH" Location" Alphabet" Time" Category" Hierarchy" Ambiguous classification schemes" Richard Saul Wurman"
  8. 8. LATCH" Location" Alphabet" Time" Category" Hierarchy" Ambiguous classification schemes" Richard Saul Wurman"
  9. 9. Resident" Business" Visitor"
  10. 10. Who am I?
 
 "
  11. 11. Who am I?
 Who does the City think I am?
 "
  12. 12. Who am I?
 Who does the City think I am?
 What am I looking for again?
 "
  13. 13. Who am I?
 Who does the City think I am?
 What am I looking for again?
 Based on who the City thinks I am, where would they put what I’m looking for?
 
 "
  14. 14. Who am I?
 Who does the City think I am?
 What am I looking for again?
 Based on who the City thinks I am, where would they put what I’m looking for?
 
 Uh… what am I doing again?
 "
  15. 15. 1. What are you trying to accomplish today?" 2. Why? Can you explain that further?"
  16. 16. Man, there’s no pleasing this Gord guy… #civicIAsucks #CSWVancouver
  17. 17. city of Vancouver" City of Vancouver"
  18. 18. What is a city?"
  19. 19. Lewis Mumford"
  20. 20. • Geographic plexus" • Economic organization" • Institutional process" • Theatre of social action" • Aesthetic symbol of collective unity"
  21. 21. Big C City of Vancouver = that which they come into contact with, but might not even realize it" Small c city of Vancouver = that which is in focus for most of the citizens, most of the time"
  22. 22. Our City IA Manifesto"
  23. 23. Everybody's  last  stop,   refuge,   terminus,   lotus  land,   Shangri-­‐la,   Canaan,   utopia.   Paradise  colonized.   Babylon  unbound.           Wayde  Compton     Performance  Bond   map  of  Vancouver:  Charles  Demers,  Vancouver  Special  
  24. 24. Design Implications"
  25. 25. From City A to Z, Pile & Thrift, 2000"
  26. 26. •  Categories" •  Time" •  Geography (Space)" •  Personal Geography (Place)" •  Maps" •  Conflict" •  Demand" " •  Transparency/Translucency" •  Visibility / Invisibility" •  Jurisdictional Boundaries" •  Seasons" •  Voluntary/Mandatory" •  Language" •  Channel Preference" •  Engagement"
  27. 27. Jurisdictional Boundaries" Different levels of government are responsible for different aspects of our everyday lives. It is often not clear who is responsible for what. " " " " " Citizens are interested in who is responsible in order to seek action and resolution to a particular issue. They have a problem that needs resolution and want to find out who to contact. " " " The seemingly arbitrary by-products of the design of government need to be clearly communicated to the citizen user, even if the responsibility for the service is not entirely that of the City’s. Examples of jurisdictional boundaries that affect citizens include transportation (City owns streets, TransLink runs the buses); animal control (stray dogs are City, stray cats are BCSPCA); and water (pipes are City, water itself is Metro Vancouver). " " observation" conclusion" design" implication"
  28. 28. The Process of Design Squiggle 
 by Damien Newman, Central Office of Design" (Creative Commons - CC BY-ND 3.0 )"
  29. 29. The Process of Design Squiggle 
 by Damien Newman, Central Office of Design" (Creative Commons - CC BY-ND 3.0 )"
  30. 30. We’re OpenRoad We’re always looking for interesting new projects We’re hiring IA / CS / UX / IXD talent We’d like to meet you I’m Gordon Ross, Vice President & Partner at OpenRoad. " Email me at gordonr@openroad.ca or follow me on twitter at @gordonr" Find out more about OpenRoad at http://www.openroad.ca
 "

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