How to implement an e-webshop in 20 days


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How Technical Touch created an integrated SAP e-Pages Webshop

Technical Touch was looking for an online webshop solution with a lot of functionality but easy and quick to implement. It had to connect seamlessly with their existing SAP BAIO ERP system without extensive programming and complex interfaces. Technical Touch selected the FAST-START e-Commerce solution based on the ePages Webshop software, combined with the SAP Certified Honico iMan WebConnect add-on for event controlled integration with the SAP ERP system. Within less than a month, the webshop was ready.

SAPience User Day March 21, 2013

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How to implement an e-webshop in 20 days

  1. 1. User Day ’13 March 21, 2013How Technical Touch created anintegrated SAP e-Pages Webshop Ivan De Broyer, Expertum Your logo Emil Hadner, HONICO User Day ‘13 1
  2. 2. Trust in E-commerce is User Day ‘13 March 2012 by the research agency iVox 2
  3. 3. Agenda Technical Touch prepared for the Future Challenges and Project Drivers eCommerce for SAP Business All-in-One The Technical Touch Webshop User Day ‘13 3
  4. 4. Introduction ExpertumFacts• Founded in April 2006 by 2 ex-SAP Belux employees• Team of 50+ SAP Experts and Project Managers• Partnerships GoldMission• Exceed client expectations by providing top-quality expertise• Provide our people a safe environment for personal and professional growthStrength• Highly skilled & experienced SAP consultants in all SAP areas, combined with a wide industry knowledge in several domains• First (and still only) IT services provider on the Belgian market to receive coveted SAP certificate for quality management (AQM) User Day ‘13 4
  5. 5. Expertum Competence Areas Project SAP Business All-in-One Management (PM) Fast-Start ERP Finance & Supply Chain Controlling Management (FI/CO) (SCM) Knowledge Management - Business Product & Product Intelligence Service Lifecycle(BI: BW + BO) Management Development (PLM) Governance, Application Risk, and Lifecycle Compliance Management Own SME Solution: (GRC) (SolMan Value4SME +NW) (based on SAP Business All-in-One)
  6. 6. Technical Touch User Day ‘13 6
  7. 7. Activities European Distribution Genuine Parts Clutch components Racing Parts Race Support • Official race support at all motocross World Championship races Workshop • Setup and service of standard KYB suspensions User Day ‘13 7
  8. 8. Worldtitles User Day ‘13 8
  9. 9. High Tech… Movie User Day ‘13 9
  10. 10. Facts and Figures ca.1100 worldwide customers Sales to 52 countries Current webshop 98% order-performance 14 national distributors 4500 differente references 160.000 shims in 450 measures 20.000 liter oil on stock 25 shippings a day 25.000 seals in stock User Day ‘13 10
  11. 11. Challenges and ProjectDrivers Legacy ERP • Old technology – closed environment • Ending software support • No flexibility to develop new ways of working • Limited functionality • No support for multiple companies and languages General Business Requirements • Integration of US Office • Required functionality • Central Master Data • Inventory Planning • Warehouse Management with RF support • Product search on business specific characteristics • New generation of eCommerce • Improved support for distributors User Day ‘13 11
  12. 12. Webshop Objectives Extend the reach to new countries & regions Provide additional services to the customers and add value • Provide technical support & search functions • Develop community functions Improve user experience • Mobile device capabilities Fully integrated with ERP Single solution for Europe and US (functionality and technology) Future proof with regards extended partner integration for payment and logistics User Day ‘13 12
  13. 13. Proposed Solution IntegrationMan Integration Processes User Day ‘13 13
  14. 14. Customers need a fullyintegrated Webshop SAP own Webshop Problem: • Complex and sometimes prohibitively expensive 3rd Party Webshop • Many functionalities for B2B and B2C • Developing standards for eCommerce trading Problem: • Running „stand alone“ without ERP integration • ERP usually has no standard interface for 3rd Party Shop Integration User Day ‘13 14
  15. 15. ePages – SAP IntegrationHONICO „iMan WebConnect“Architecture for Online Shop / ePages and SAP Standard Integration Processes Standard Adapter SAP ERP BAPI Specific Adapter SAP Standard Adapter JCo SAP for Business Suite SAP IDoc Industry and SME solutions SAP Business Online Shop Integration One, All-in-One Processes HAPIs HONICO SAP Add-On User Day ‘13 15
  16. 16. ePages – SAP IntegrationPre-built integration processes for:  Customer master data  Catalogue master data  Material master data  Prices and discounts  Inventory data and availability  Orders and order histories  Order status information  Pictures and documents  system and store data control processes  SAP Payment processes  HONICO SAP Add-On and SAP GUI for Online Shop integration out of SAP User Day ‘13 16
  17. 17. ePages for SAP BusinessAll-in-OneFully Managed E-Commerce / Cloud Commerce Rent an online shop and connector at economical rates. 1 Book the package of your choice at Install the HONICO SAP Add-On eCommerce and 2 configure it simply, in just a few steps. 3 Customize the online shop to fit your individual wishes. User Day ‘13 17
  18. 18. Architecture: ePages forSAP Business All-in-One On Premise / hosted Partners Solution Cloud Vertical RFC* SOAP* IntegrationMan IntegrationMan (iMan) (iMan) Integration-Engine SAP Add-On * = via secure connection (VPN) User Day ‘13 18
  19. 19. Technical Touch OnlineShop – Relaunch SAP Business All in One • Went live in Q4 / 2012 Relaunch of Online Shop • ePages Enterprise M • HONICO SAP adapter iMan WebConnect for ePages • HONICO SAP add on Project steps • Preparing SAP • Transport of HONICO add on to SAP • Set up ePages (incl. design, based on ePages templates) • Implementation of HONICO SAP adapter • Testing
  20. 20. Technical Touch OnlineShop – Relaunch Shop features • CI from Technical Touch homepage • Catalog structure from print catalog • Product comparison • B2B pricing (customer- / material group prices) Implemented processes (fully automated): • Product catalog • Material master data • Product attributes (from individual cross table in SAP) • Product pictures (from external source) • List prices • Discounts • Stock information • Customer master data • Sales orders • Order status
  21. 21. Benefits No additional manual intervention would be necessary Real-time processing Consistency of business processes and data management Better service to customer Reduce costs and errors
  22. 22. Get Inspired. Stay Connected.Achieve Business Agility. Thank you! Your logo User Day ‘13 28