Case #1 - Canadian Tourism Challenge : When Canadians wanted to tell the Americans over the boarder to come and visit them they didn’t use traditional advertising but instead created an interactive billboard that showed tweets sharing what fun people were having there and placed it right in the middle of New York.
What Happened They Installed Giant interactive screen in New York and Los Angeles Displaying Live tweets and photos from Travelers in Canada People passing by could interact with tweeters and ask questions about their experiences This allowed them to TRULLY experience what was happening in Canada
Lessons Learned People are more responsive when they receive immediate feedback Through LIVE interaction – people are more willing to take an action ( purchase / donate )
Case #2Tweeting from the Operating Room Rex Healthcare in North Carolina live tweeted an event from the operating room at Rex Healthcare commemorated the hospital’s 2000th da Vinci Robot procedure.
The Challenge Privacy Issues Too Extreme Content Management Ethical Issue
The Result They reached 13,954 people via 47 total tweets (32 tweets, 2 replies, 13 retweets) 31 of the tweets originated from Rex Healthcare or UNC Health Care (Rex’s parent brand) Total potential exposure of 55,333 impressions
Lessons Learned When tweeting about a sensitive issue make sure you are monitoring/ replying to tweets as soon as possible. Choose the proper terminology Manage the aftermath .
Case #3 Boston Fashion WeekTweetup Boston Fashion week - there was a lot of talk about it both on and offline. The TheSwapaholics team wanted to combine Fashion with Social Media.
Their challenge :“We thought we were “advanced” users when it came to using and tracking social media, but knew that we needed better tools for tracking & measuring the impact, reach, and influence of our events”
What They Did Determine what the event goal is ? Determine how many people spoke about event Make sure all the sponsors were recognized with their proper twitter name Quantify the success of the event via social media Reach as many people as possible Ideally be one of the most talked about events during Boston Fashion Week
The Result 275 stylish Boston ladies produced 385 total tweets using the #BFWSwap hashtag Sponsors mentioned by correct handles 81 times The Stylish Boston ladies collectively increased mentions for our sponsors 800% over past events 58, 303 people reached via twitter! Determined that the Top Tweet for all of #BFW11 on Thursday was from a beauty company in Florida!
Best Practices- Live Tweeting Use a hashtag # Play to your strengths- Tweets only YOU can create Add photos- give it some life How many Tweets?