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Dave Dowell


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Second presentation from the LYRASIS Public Library Symposium by David Dowell on Certification for Support Staff

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Dave Dowell

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  2. 2. Library Support Staff Certification (LSSC)<br />Sponsored by <br />the American Library Association, <br />the ALA-Allied Professional Association,<br />and the Western Council of State Libraries<br />Development Funded by IMLS <br />
  3. 3. December 4, 2009<br />3<br />LSSC – More information? <br />Website: <br />Karen Strege<br /> 206 829 8821 <br /> 206 407 9756 (cell)<br />Nancy Bolt<br /> 303 642 0338<br /> 303 905 9347 (cell)<br />Dave Dowell<br /> 805 772 8649<br />LYRASIS Public Library Symposium<br />
  4. 4. December 4, 2009<br />4<br />LSS Certification <br />“I want recognition that my job is important, that my work is valued, that I am valued as a human being. This is more important than money. I want to be trusted that I will do what I’m paid for. I need pride in myself and my job.”<br />Suzanne Mahmoodi and Kathleen Weibel, Paraprofessionals: What Are They Doing? What Are the Trends? How Do They Get to A Desired Future; A Report of Focus Groups (unpublished, 1991).<br />LYRASIS Public Library Symposium<br />
  5. 5. December 4, 2009<br />5<br />Why is Certification Needed?<br />69% of all library staff are library support staff<br />In a national survey*<br />86% respondents supported national certification<br />76% supported national LSS standards <br />66% think certification would improve public service<br />*Survey conducted by the ALA Library Support Staff Interests Round Table (LSSIRT) in 2004<br />LYRASIS Public Library Symposium<br />
  6. 6. December 4, 2009<br />6<br />Benefits of Certification<br />Maryland & Minnesota Surveys<br />LSS & Managers think library users are better served by staff with certification. <br />LSS believe they understand library service better.<br />LSS report more confidence serving users. <br />Managers report that LSS contribute more to operations & success.<br />LYRASIS Public Library Symposium<br />
  7. 7. December 4, 2009<br />7<br />Why LSS Are Interested<br />From November 2008 LSS survey:<br />Recognition for experience, education, and/or skills. <br />Learn new things about the library field.<br />Provide better service to library users. <br />LYRASIS Public Library Symposium<br />
  8. 8. December 4, 2009<br />8<br />Federal Grant<br />After years of discussion . . . <br />Awarded IMLS Laura Bush 21st Century Librarian Program Grant<br />July 2007 – June 2010<br />Dr. Karen Strege and Nancy Bolt project directors<br />Managed by ALA-APA<br />LYRASIS Public Library Symposium<br />
  9. 9. December 4, 2009<br />9<br /> Advisory Committee<br />Dorothy Morgan, Anne Marie Kehnast, LSSIRT<br />Dave Dowell, ACRL<br />Barbara Marson, ALCTS<br />Diana Reese, ASCLA<br />Robert Daugherty, LLAMA<br />Carolyn Anthony, PLA<br />Diane Shonrock, Jean Alexander RUSA<br />Frank Novak, Peggy Seiden, Committee on Education<br />Carol Johnson, Education Expert<br />Rand Simmons, Western Council of State Libraries<br />LYRASIS Public Library Symposium<br />
  10. 10. December 4, 2009<br />10<br />Grant Schedule<br />Finalize competencies: 2007-08<br />Assessment program: 2008-09<br />Policies and procedures: 2008-09<br />Approval: 2009<br />Field tests: Fall 2009<br />LYRASIS Public Library Symposium<br />
  11. 11. December 4, 2009<br />11<br />Program Approved! <br />July 13, 2009 by ALA Executive Board<br />Also by:<br />Public Library Association<br />Assn. of College and Research Libraries<br />Assn. of Specialized and Cooperative Library Agencies<br />Assn. of Library Collections and Technical Services <br />Library Leadership & Management Assn.<br />Reference & User Services Assn. <br />Library Support Staff Interests Round Table <br />LYRASIS Public Library Symposium<br />
  12. 12. December 4, 2009<br />12<br />PROGRAM BEGINS !!<br />January 2010<br />LYRASIS Public Library Symposium<br />
  13. 13. December 4, 2009<br />13<br />LSSC Features: <br /><ul><li>Affordable
  14. 14. Accessible
  15. 15. Not a guarantee of raise or promotion
  16. 16. A mix of required and elective competencies
  17. 17. Establishes national, basic standards of LSS competency</li></ul>LYRASIS Public Library Symposium<br />
  18. 18. December 4, 2009<br />14<br />More LSSC Features:<br /><ul><li>Evaluates prior learning and new learning
  19. 19. A valid assessment of competencies
  20. 20. Self supporting
  21. 21. Portable from state to state if approved by state</li></ul>LYRASIS Public Library Symposium<br />
  22. 22. December 4, 2009<br />15<br />Eligibility Requirements<br />High school education or its equivalent<br />One year of library experience, from any type of library<br />LYRASIS Public Library Symposium<br />
  23. 23. December 4, 2009<br />16<br />Certification Requirements <br />Must complete six competency sets out of 10<br />Must complete three required competency sets<br />Candidate achieves a competency set by completing an approved course or submitting a portfolio<br />Once a set is achieved, candidate need not complete it again<br />LYRASIS Public Library Symposium<br />
  24. 24. December 4, 2009<br />17<br />Policies and Procedures<br />Candidates have four years to complete assessments<br />Fee is $350, $325 for ALA members<br />All submissions online <br />Certification is for five years <br />Renewal will be required but details TBD<br />LYRASIS Public Library Symposium<br />
  25. 25. December 4, 2009<br />18<br />Competency Sets <br />Required<br />Foundations of Library Service<br />Communication and Teamwork <br />Technology<br />Electives(3 chosen)<br />Access Services<br />Cataloging and Classification<br />Collection Management<br />Reader’s Advisory Services <br />Reference and Information Services<br />Supervision and Management<br />Youth Services <br />LYRASIS Public Library Symposium<br />
  26. 26. December 4, 2009<br />19<br /> Example 1:Communication and Teamwork<br />Library Support Staff will know:<br />Basic concepts of interpersonal relations, customer service and communication.<br />The importance of upholding policies and decisions and when to make exceptions.<br />Tools for resolving conflict.<br />LYRASIS Public Library Symposium<br />
  27. 27. December 4, 2009<br />20<br />Communication (cont’d)<br />Library Support Staff will be able to:<br />Treat others with respect, fairness and consistency.<br />Seek, give, and accept constructive feedback from coworkers, supervisors and users.<br />Resolve conflict in a positive and productive manner and judge when situations should be referred to a supervisor.<br />Write clearly, logically, and concisely.<br />LYRASIS Public Library Symposium<br />
  28. 28. December 4, 2009<br />21<br />Assessment Methodology<br /><ul><li>Recognize prior learning and new learning
  29. 29. Two methods:
  30. 30. approved courses
  31. 31. portfolios</li></ul>LYRASIS Public Library Symposium<br />
  32. 32. December 4, 2009<br />22<br />Course Approval Process<br />Any course provider can apply<br />Application process at<br />Applications will be reviewed in a timely manner <br />Goal to have providers in every competency by January 2010<br />Application fee <br />$100 for the first two courses<br />$50 for each additional course<br />LYRASIS Public Library Symposium<br />
  33. 33. December 4, 2009<br />23<br />Portfolio Assessment Method<br />All material submitted online<br />Subscription to portfolio system with registration<br />Portfolio manual and training are being developed<br />Training for portfolio evaluators<br />LYRASIS Public Library Symposium<br />
  34. 34. December 4, 2009<br />24<br />Portfolio Development Suggestions<br />Suggested activities for demonstrating each competency<br />Can choose a suggested activity or design own activities<br />Uploaded to portfolio when done<br />LYRASIS Public Library Symposium<br />
  35. 35. December 4, 2009<br />25<br />Portfolio Development Suggestions<br />Communication Competency 6<br />Resolve conflict in a positive and productive manner and judge when situations should be referred to a supervisor.<br />Suggested Activities<br />6.1 Maintain a journal log of conflicts that arise in your work situation during a one-month period including interpersonal conflicts, communication problems, time-management conflicts, etc. Note whether the conflict was resolved by front-line staff or referred to a supervisor, and why. What recommendations would you make for conflict resolution process in your work situation?<br />6.2 Interview three supervisors in a library and summarize their views on how to handle conflict in a positive and productive manner. Under what circumstances would they prefer that the problem be referred up the chain of command? How do the methods suggested compare and contrast?<br />LYRASIS Public Library Symposium<br />
  36. 36. December 4, 2009<br />26<br />Field Demonstrations – Fall 2009 <br />Lincoln Trail Libraries System (IL)<br />Louisiana State Library<br />Texas Library Association<br />Highline Community College (WA) <br />Association of Library Collections and Technical Services (ALCTS) – ALA Division<br />LYRASIS Public Library Symposium<br />
  37. 37. December 4, 2009<br />27<br />Next Steps <br />Field test all program aspects<br />Recruit participants and course providers<br />Develop support for candidates<br />Finalize all policies and procedures<br />LYRASIS Public Library Symposium<br />
  38. 38. December 4, 2009<br />28<br />WHY LSS Certification? <br />National Certification is going to make a bigger difference than many folks realize. This portable standard of excellence will obviously benefit Support Staff. We are valuable assets to well-functioning libraries. This needs to be established beyond regional purviews.<br />Linda Pierro, Retired Library Support Staff<br />LYRASIS Public Library Symposium<br />
  39. 39. December 4, 2009<br />29<br />LSS – More information? <br />Website: <br />Karen Strege<br /> 206 829 8821 <br /> 206 407 9756 (cell)<br />Nancy Bolt<br /> 303 642 0338<br /> 303 905 9347 (cell)<br />Dave Dowell<br /> 805 772 8648<br />LYRASIS Public Library Symposium<br />