There will always be a need for a live agent in the call center. But call centers that ignore IVR systems are missing out on an opportunity to save money and deliver more efﬁ cient customer service. Call centers with especially high volume of calls see the most beneﬁ t to the IVR system because it lightens the load on agents. And where every call has a cost, bringing IVR to the table helps to reduce that ﬁgure. Read how an IVR system can help your business.