January 2014

Did Ops Communicate the Problem?
Did Dev Fix It?
Get Smarter Tools for Smoother Handoffs
Spencer Hallman
Jim...
The New Normal
of Mainframe
Applications: Customer-facing

Transactions: Increasing

Maintaining Applications: Complexity
...
300
Wesurveyed
OVER

CORPORATE
EXECUTIVES
F R O M

3

G L O B A L

C O M P A N I E S
1

FINDING
4

Pressure is increasing
on the mainframe
55%
5

of enterprise applications
call upon the mainframe
to complete transactions.
91% say performance
expectations are
increasing…
CONSEQUENCES OF
POOR PERFORMANCE:

• Lost revenue

• Loss of employee pro...
2

FINDING
7

Performance problems
take too long to resolve …
8

74% say added complexity of applications working
across distributed and mainframe environments is
making problem resolu...
75%
9

being pressured to
reduce mean time
to resolution.
D AY S

IT TAKES

10

TO GET BACK
TO NORMAL

AFTER A
FAILURE.
3

FINDING
11

Tech failures occur
at alarming rates
48%
12

report daily
performance problems.
81% experienced
the same failure
multiple times

13
FINDING
14

4

Technology silos
holding IT back
70%
15

of IT organizations
are organized by
technology silos.
Only

31%
16

see cooperation across
technology silos.
81%
17

believe there is a need
to bridge gaps so that
IT can take a more
combined approach
to problem solving.
WHAT CAN YOU DO?

18
• Better tools and processes
to find and fix problems
• Better collaboration
and more automation
between the tech silos

1...
Find:
Monitor, Anal
yze, Pinpoint
• 24/7 transaction monitoring
• Faster fault domain isolation
• Better root cause analys...
29
30
31
32
33
Smarter handoffs

• Automate the sharing of information
• Provide all the analysis
• Jumpstart the development process
34
35
36
37
38
Dynamic text:
• Expert’s opinion on the issue.
• The actual suspicious line of code!

39
Static information:
• Provided by the software (in this case iStrobe)
• Answers the rest of the who/what/when questions.

...
Static information:
• Reference back to the initial problem resource.

41
Fix:
Recreate, Debug
,
Test
• Intuitive interface
• Flow seamlessly

between tasks
• Real-time control
42
43
44
Find & Fix has already built a debug
configuration on our behalf.
Clicking on it will start a wizard just
to verify the se...
46
47
Stopped at the suspicious line. Now
we can use Xpediter/Eclipse to better
understand this point in the code.
* Note – sinc...
50
51
Well on our way to fixing this problem:
1. Does the COBOL function need to be in a loop?
2. Why is the paragraph executed ...
53
Smarter
tools for
smoother
handoffs

54
http://www.compuware.com/mainframe

55
Did Ops Communicate the Problem? Did Dev Fix it Yet?  Get Smarter Tools for Smoother Handoffs
Did Ops Communicate the Problem? Did Dev Fix it Yet?  Get Smarter Tools for Smoother Handoffs
Did Ops Communicate the Problem? Did Dev Fix it Yet?  Get Smarter Tools for Smoother Handoffs
Did Ops Communicate the Problem? Did Dev Fix it Yet?  Get Smarter Tools for Smoother Handoffs
Did Ops Communicate the Problem? Did Dev Fix it Yet?  Get Smarter Tools for Smoother Handoffs
Did Ops Communicate the Problem? Did Dev Fix it Yet?  Get Smarter Tools for Smoother Handoffs
Did Ops Communicate the Problem? Did Dev Fix it Yet?  Get Smarter Tools for Smoother Handoffs
Did Ops Communicate the Problem? Did Dev Fix it Yet?  Get Smarter Tools for Smoother Handoffs
Did Ops Communicate the Problem? Did Dev Fix it Yet?  Get Smarter Tools for Smoother Handoffs
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Did Ops Communicate the Problem? Did Dev Fix it Yet? Get Smarter Tools for Smoother Handoffs

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Improve the way IT and DevOps teams collaborate when resolving application exceptions and performance problems. Unprecedented levels of integration now enable the automated capture of detailed information about an issue, enabling development teams to jumpstart the resolution process and accelerate the delivery of IT services.

Watch the full webcast at: http://youtu.be/ClgjjhVLRNI

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Did Ops Communicate the Problem? Did Dev Fix it Yet? Get Smarter Tools for Smoother Handoffs

  1. 1. January 2014 Did Ops Communicate the Problem? Did Dev Fix It? Get Smarter Tools for Smoother Handoffs Spencer Hallman Jim Liebert
  2. 2. The New Normal of Mainframe Applications: Customer-facing Transactions: Increasing Maintaining Applications: Complexity Resources: Transitioning The mainframe platform is under attack! 2
  3. 3. 300 Wesurveyed OVER CORPORATE EXECUTIVES F R O M 3 G L O B A L C O M P A N I E S
  4. 4. 1 FINDING 4 Pressure is increasing on the mainframe
  5. 5. 55% 5 of enterprise applications call upon the mainframe to complete transactions.
  6. 6. 91% say performance expectations are increasing… CONSEQUENCES OF POOR PERFORMANCE: • Lost revenue • Loss of employee productivity • Brand and reputation damage 6
  7. 7. 2 FINDING 7 Performance problems take too long to resolve …
  8. 8. 8 74% say added complexity of applications working across distributed and mainframe environments is making problem resolution take longer.
  9. 9. 75% 9 being pressured to reduce mean time to resolution.
  10. 10. D AY S IT TAKES 10 TO GET BACK TO NORMAL AFTER A FAILURE.
  11. 11. 3 FINDING 11 Tech failures occur at alarming rates
  12. 12. 48% 12 report daily performance problems.
  13. 13. 81% experienced the same failure multiple times 13
  14. 14. FINDING 14 4 Technology silos holding IT back
  15. 15. 70% 15 of IT organizations are organized by technology silos.
  16. 16. Only 31% 16 see cooperation across technology silos.
  17. 17. 81% 17 believe there is a need to bridge gaps so that IT can take a more combined approach to problem solving.
  18. 18. WHAT CAN YOU DO? 18
  19. 19. • Better tools and processes to find and fix problems • Better collaboration and more automation between the tech silos 19
  20. 20. Find: Monitor, Anal yze, Pinpoint • 24/7 transaction monitoring • Faster fault domain isolation • Better root cause analysis 20
  21. 21. 29
  22. 22. 30
  23. 23. 31
  24. 24. 32
  25. 25. 33
  26. 26. Smarter handoffs • Automate the sharing of information • Provide all the analysis • Jumpstart the development process 34
  27. 27. 35
  28. 28. 36
  29. 29. 37
  30. 30. 38
  31. 31. Dynamic text: • Expert’s opinion on the issue. • The actual suspicious line of code! 39
  32. 32. Static information: • Provided by the software (in this case iStrobe) • Answers the rest of the who/what/when questions. 40
  33. 33. Static information: • Reference back to the initial problem resource. 41
  34. 34. Fix: Recreate, Debug , Test • Intuitive interface • Flow seamlessly between tasks • Real-time control 42
  35. 35. 43
  36. 36. 44
  37. 37. Find & Fix has already built a debug configuration on our behalf. Clicking on it will start a wizard just to verify the settings. 45
  38. 38. 46
  39. 39. 47
  40. 40. Stopped at the suspicious line. Now we can use Xpediter/Eclipse to better understand this point in the code. * Note – since Compuware products share listings, line numbers remain consistent. 49
  41. 41. 50
  42. 42. 51
  43. 43. Well on our way to fixing this problem: 1. Does the COBOL function need to be in a loop? 2. Why is the paragraph executed 500 times in one transaction? 52
  44. 44. 53
  45. 45. Smarter tools for smoother handoffs 54
  46. 46. http://www.compuware.com/mainframe 55

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