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Making Informed Decisions on IT Training and Certification


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Making Informed Decisions on IT Training and Certification

  1. 1. Making Informed Decisions onIT Training & Certification Nicola Park Business Development Manager, CompTIA June 2012
  2. 2. The UK IT Skills Gap in 2012Mismatch between available technologies and the skills to support them
  3. 3. The UK IT Skill Gap in 2012 IT Support Requirements IT Staff Skills & Training
  4. 4. Scope of the Skill Gap 110,400 new entrants into the IT and telecoms industry required each year 51% expect the number of IT technicians in their organisation to grow 66% of IT professionals find it challenging to recruit the IT talent they need 43% of all UK businesses saw skills gap widen 47% blame fast pace of technology change
  5. 5. Where to Focus IT Training Security £27bn annual cost to UK businesses 90% of organisations struggle torecruit security talent
  6. 6. Where to Focus IT Training Networking & Infrastructure 100% of businesses see this as a business priority 44% are still seeing a growing skills gap in this area Cloud is underpinned by reliable powerful networks
  7. 7. Where to Focus IT Training Data Centres 90% of IT decision makerswill grow data centre footprint innext 12 months Cloud will create 300,000 newjobs by 2015. Who will bequalified to fill them?
  8. 8. Where to Focus IT Training Mobility 69% of small businesses seemobility as key to growth Integration of new mobiledevices requires specialist ITskills
  9. 9. Closing the Skills GapNew hires + education for employees = strongest returns
  10. 10. Planning & DeliveringLearning ProgrammesEnsure learning programmes have maximum impactCompetency mapping – Where are the skills gaps? – Take into account your business’ objectives – Only 28% have a formal mapping process in place
  11. 11. Planning & DeliveringLearning ProgrammesBuild the learning programme throughtraining & certification Nearly 50% of employers think certification breeds more productive technical workforce More than 55% of employees recognise certification offers them improved career opportunities
  12. 12. Achieving Employee Buy-In Decide on traditional classroom, e-learning Make it engaging or blended approach Demonstrate true investment in people
  13. 13. Achieving Management Buy-In Connect the dotsMake the business Not just about between IT training case immediate cost & corporate strategic direction Demonstrate long- Build a partnership term tangible between benefit management & IT
  14. 14. Case Study: ING 85 million customers + 107,000 employees + €1.3 trillion in assets → The bank needed to move to the cloud
  15. 15. Case Study: ING Goal: Build awareness and competency before the technology implementation Challenge: Educate large number of employees in short timeframe about cloud
  16. 16. Case Study: INGApproach: Engagement using innovative &interactive delivery methods  Kick-off video message from CTO  Awareness programmes for business managers  Cloud Certification for IT professionals  Specialist technical training for cloud IT team  ‘Essential Cloud Book’ for all staff  Simulated game – ‘Cloud Challenge’ released to all staff
  17. 17. Case Study: INGOutcomes:  1500 people trained  A rapid understanding and acceptance of the cloud by the IT workforce and business users  ING success in the private cloud  ING preparing to explore the public cloud
  18. 18. Summary Technology change Mismatch between will continue; skills technology and programmes need skills to keep up Learning Certification is not programmes need the same as careful planning training; both are and analysis needed
  19. 19. Thank You Nicola 07850054498