International Technology Adoption& Workforce Issues StudySummary for United Kingdom
About this ResearchCompTIA’s International Technology Adoption and Workforce Issues study was conducted to collect and sha...
Key IT Priorities for UK Businesses:1. IT security2. Data storage/back-up3. Web/online presence/e-commerce4. Network infra...
Detailed Findings: Businessand Technology Issues
Strategic Priorities Include Tech ComponentBase: 1,244 business and IT executives from Brazil, Canada, France,Germany, Ind...
Many Businesses Seek to Improve Their Use of IT0%6%38%45%10%Not at all closeNot that closeModerately closeVery closeExactl...
More than Half of UK Businesses have AdoptedCloud Computing to Some Degree22% 21%39%17%20%24%42%14%OverallUKKey Hurdles to...
Cybersecurity Risks a Growing Concern1%2%27%44%26%0%1%38%53%DecreasingsignificantlyDecreasingmoderatelyNo changeIncreasing...
Human Error Is Still a Security Risk Factor56%44%NET increase in humanerror as a security riskfactorNET no change ordecrea...
Detailed Findings: IT Trainingand Certification Issues
1 in 4 UK Businesses Plan to Hire IT Staff in 2013;Some Expect Challenges in Finding Workers5%56%39%7%70%24%Decrease in IT...
Many Businesses Seek Improvementon the IT Skills Front0%4%44%37%15%Not at all closeNot that closeModerately closeVery clos...
IT Skills Rating Among UK Businesses1. Teamwork2. Customer service3. Project management4. Motivation and initiative5. Stro...
Types of Training/Education Utilizedby IT Staff in Past 12 Months11%8%30%24%40%23%38%45%14%6%30%25%42%14%28%35%No training...
Policy Towards the Use of IT Certifications21%37%34%24%44%31%No formal or informal positiontowards the use of IT certifica...
4 in 10 UK Businesses Expect IT Certificationsto Increase in Importance Over Next Two Years54%30%11%SignificantIncrease in...
UK Businesses Much More Likely to Agree toStatements About IT Certifications Than Disagree15%27%21%20%13%6%5%41%27%32%33%2...
Appendix
U.S. Member Profile19Respondent Profile18%Information Technology (IT) (e.g. hardware, software, ITservices, consulting, re...
Defining Core IT Occupations• Computer Support Specialists• Software Developers, Applications• Computer Systems Analysts• ...
comptia.orgWant to know more?As the voice of the IT industry, CompTIA has hundredsof tools, market intelligence reports an...
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International Technology Adoption & Workforce Issues Study - UK Summary

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85% of UK executives indicate at least some degree of gaps in IT skills at their business exists. 62% of UK executives believe the cybersecurity threat level is increasing. Find out more on how companies are adopting new technology and how it's impacting their workforce.

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International Technology Adoption & Workforce Issues Study - UK Summary

  1. 1. International Technology Adoption& Workforce Issues StudySummary for United Kingdom
  2. 2. About this ResearchCompTIA’s International Technology Adoption and Workforce Issues study was conducted to collect and share information on technology adoption andworkforce trends across several countries. The objectives of this research include:• Explore business and information technology (IT) priorities among organizations• Examine the usage of key technologies/solutions and IT services such as security and cloud computing• Identify which IT skills are most important to employers and if there are any skills gap issues or staffing concerns• Evaluate professional development practices such as training and certificationThe data for this study was collected via a quantitative online survey conducted February 22 to March 23, 2013 among 1,256 IT and business executivesdirectly involved in setting or executing information technology policies and processes within their organizations. The 10 countries covered in this studyinclude:Brazil (n=125); Canada (n=125); France (n=125); Germany (n=131); India (n=125); Japan (n=125); Mexico (n=125); Middle East Subset (Oman, SaudiArabia, United Arab Emirates) (n=125); Thailand (n=125); United Kingdom (n=125)Surveys were localized and translated to allow respondents to participate in their native language. Additionally, precautions were taken to minimizemisinterpretations of questions. However, research has shown, cultural differences exist and can affect responses to certain question types, such as 5-point satisfaction rating questions. Viewers of this report should keep that in mind when comparing results across countries.The margin of sampling error at 95% confidence for aggregate results is +/- 2.8 percentage points. Sampling error is larger for subgroups of the data,such as individual countries where it is +/- 8.9 percentage points. As with any survey, sampling error is only one source of possible error. While non-sampling error cannot be accurately calculated, precautionary steps were taken in all phases of the survey design, collection and processing of the datato minimize its influence. Note: because data collection occurred via an online survey, in countries where Internet penetration is lower amongbusinesses, the non-sampling error could be higher.CompTIA is responsible for all content contained in this series. Any questions regarding the study should be directed to CompTIA Market Research staffat research@comptia.org.CompTIA is a member of the Marketing Research Association (MRA) and adheres to the MRA’s Code of Market Research Ethics and Standards.
  3. 3. Key IT Priorities for UK Businesses:1. IT security2. Data storage/back-up3. Web/online presence/e-commerce4. Network infrastructure5. Mobility-related initiativesKey Summary Points: UKKey Stats for UK$36,700 GDP per capita (PPP) | world rank: 36th0.69% GDP growth forecast for 201337%% of UK executives expecting 2013 businessconditions to be better than 201231.9m Total workforce78% % of workforce employed in the services sector0.742m Estimate of IT workforce* in core IT occupations24%% of UK executives expecting to increase IT staffheadcount at their business in 201351.4m Internet users | world rank: 7th81.6m Mobile phone users | world rank: 17th77%NET % of UK executives indicating IT is important tothe success of their business2.8% Planned increase in IT spending in 2013 (YOY)Key Strategic Priorities for UK Businesses:1. Reach new customers2. Reduce costs / overhead3. Improve staff productivity/capabilitiesCybersecurity:62% of UK executives believe the cybersecurity threat level isincreasing. Additionally, 44% of UK executives believe human error is agrowing factor in security security incidents: Top human error relatedfactors include:1. General negligence / carelessness towards security2. Failure of staff to get up to speed with new threatsIT Skills Gaps:85% of UK executives indicate at least some degree of gaps in IT skillsat their business exists. For 37%, the reported skills gaps are small,while for 48% the gaps are more extensive. Top negative effects of ITskills gaps at UK businesses:1. Lower staff productivity2. Less than ideal customer service and Ineffective innovationIT Training and Certification:86% of IT staff at UK businesses engaged in some type of IT trainingduring the past 12 months.1. 41% of UK executives believe IT certifications will increase inimportance over the next two years; 54% believe IT certifications’importance will remain constant2. 73% of UK executives believe it’s important to test after training toconfirm knowledge gainsSources used for above stats: CompTIA, IMF, CIA World Factbook, IDC*See appendix for definition of core IT occupations
  4. 4. Detailed Findings: Businessand Technology Issues
  5. 5. Strategic Priorities Include Tech ComponentBase: 1,244 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study20%76%21%77%OverallUKTop Strategic Priorities AmongUK Businesses for 2013NETUnimportantNETImportantNeutral1. Reach new customers2. Reduce costs / overhead3. Improve staff productivity/capabilities4. Innovate more effectively5. Further leverage technology to improvebusiness operations37% of UK executives in this CompTIA surveysay business conditions are improving andexpect 2013 to be better than 2012.62% expect to increase their expenditure onIT products and services over the next 12months.Importance of Technology to UKBusiness Success Trends Upwards
  6. 6. Many Businesses Seek to Improve Their Use of IT0%6%38%45%10%Not at all closeNot that closeModerately closeVery closeExactly wherewant to beDegree to Which UK Businesses are“Where They Want to Be” inTechnology Utilization• Security/Cybersecurity• Data storage/back-up• Web/online presence/e-commerce• Network infrastructure• Mobility-related initiatives• Collaboration• Cloud computing• Data analytics/Big data/BusinessintelligenceTop Technology Priorities Over Next 12Months for UK BusinessesBase: 125 UK business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
  7. 7. More than Half of UK Businesses have AdoptedCloud Computing to Some Degree22% 21%39%17%20%24%42%14%OverallUKKey Hurdles to Cloud Adoptionfor UK BusinessesCloud Computing Adoption StageFull usestageExperi-mentationstageEvalu-ation orInvesti-gationstageBasicaware-nessstage47% Security or data loss concerns30% Insufficient or unclear ROI27% Slow/unreliable internet access25% Difficulty in integrating or migrating legacyapplications to the cloud24% Cloud services still unproven24% Challenges in developing staff expertise/experience with cloud applications/solutions22% Unclear/costly government regulation orcompliance related to using the cloudBase: 1,252 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
  8. 8. Cybersecurity Risks a Growing Concern1%2%27%44%26%0%1%38%53%DecreasingsignificantlyDecreasingmoderatelyNo changeIncreasingmoderatelyIncreasingsignificantlyUKOverallOverall, 62% of UK BusinessesBelieve the Security Threat Levelhas Increased during Past Two Years• Rise of social networking• Greater interconnectivity ofdevices, systems, users• Greater availability of easy-to-use hackingtools, allowing more individuals to engage incriminal cyber activity• Growing criminalization and organization ofhackers motivated by financial gainTop Factors Cited by UK Businesses forIncreasing Security RisksBase: 1,256 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study9%
  9. 9. Human Error Is Still a Security Risk Factor56%44%NET increase in humanerror as a security riskfactorNET no change ordecrease in humanerror as a securityfactorTop Drivers of Human Error as anRising Security Risk FactorAssessment of Human Error asa Security Risk Factor• General negligence / carelessness towardssecurity• Failure of staff to get up to speed with newthreats (e.g. mobility, social media, cloud, etc.)• Lack of security expertise with websites andapplications• Increased use of social media by staff• Failure of IT staff to follow security proceduresand policies• Lack of security expertise withnetworks, servers and other infrastructureBase: 125 UK business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
  10. 10. Detailed Findings: IT Trainingand Certification Issues
  11. 11. 1 in 4 UK Businesses Plan to Hire IT Staff in 2013;Some Expect Challenges in Finding Workers5%56%39%7%70%24%Decrease in IT staff No… Increase in IT staffOverallUK52%48%NET concernedabout IT laborquantity or qualityNET not thatconcerned aboutIT labor quantityor qualityConcern Over Ability to Hire IT Staff2013 Hiring Intent for IT StaffBase: 1,252 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
  12. 12. Many Businesses Seek Improvementon the IT Skills Front0%4%44%37%15%Not at all closeNot that closeModerately closeVery closeExactly wherewant to beAssessment of how Close UKBusinesses are to Where TheyWant to be with the IT Skills ofTheir IT Staff 30% Lower staff productivity26% Poor customer service /customer engagement26% Ineffective innovation / newproduct development22% Security / defending againstmalware, hacking, etc.17% Speed to market with newproducts or servicesTop Negative Impacts of IT Skills GapsBase: 124 UK business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
  13. 13. IT Skills Rating Among UK Businesses1. Teamwork2. Customer service3. Project management4. Motivation and initiative5. Strong work ethic6. Flexibility and adaptability7. Verbal and written communication skills8. Analytical skills9. Innovation / Creative problem solvingTop Rated “Soft” IT Skills1. Help Desk / IT support2. Networks / Infrastructure3. Storage / data back-up4. Server / data center management5. Data analytics / Business intelligence6. Database / Information management7. Customer relationship management (CRM)8. Mobile phones / smartphones9. Printers, copiers, multifunction devices10. Enterprise resource planning (ERP)Top Rated IT Skills in Terms ofthe Importance of Maintaining aHigh Skill Level Among IT staffKeep in mind, many emerging technologies, such as cloud or mobility, are important to businesses, but it may not yet be the highestpriority to ensure a high level of IT staff expertise. As businesses move along the adoption curve and engage in more advanced uses ofcloud and mobility, staff expertise in those areas increases. Additionally, in some areas such as security, businesses may rely on outsideexperts for guidance, so building internal skills could be a lower priority.Base: 125 UK business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
  14. 14. Types of Training/Education Utilizedby IT Staff in Past 12 Months11%8%30%24%40%23%38%45%14%6%30%25%42%14%28%35%No training or educationSome other type of trainingWebinars / Online presentationfrom an instructor or expertReading industry news, technical journals, etc.E-learning / Online self-directed trainingAdditional college courseworkAttending industry conferences, workshops, etc.Training course with an instructor /Classroom instructionUKOverallBase: 1,256 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
  15. 15. Policy Towards the Use of IT Certifications21%37%34%24%44%31%No formal or informal positiontowards the use of IT certificationsInformal – not required,but valued and encouragedFormal – IT certificationsrequired for certain IT staffUKOverallBase: 1,241 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
  16. 16. 4 in 10 UK Businesses Expect IT Certificationsto Increase in Importance Over Next Two Years54%30%11%SignificantIncrease inImportanceIncrease inImportanceNETDecreaseNETIncrease inImportanceNoChange73% “It’s important to test after training toconfirm knowledge gains”59% “Teams of staff with IT certificationsbenefit from having a common foundationof knowledge”58% “Staff with IT certifications have provenexpertise”NET Agreement (agree +strongly agree) to StatementsExpectations for Change inImportance of IT CertificationsOver Next Two YearsBase: 125 UK business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
  17. 17. UK Businesses Much More Likely to Agree toStatements About IT Certifications Than Disagree15%27%21%20%13%6%5%41%27%32%33%28%32%21%42%43%45%46%58%59%73%Staff holding IT certifications aremore valuable to the organizationRetention is higher among staff with ITcertifications than non-certified staffThe organization is more secure from malwareand hackers due to staff with IT certificationsStaff with IT certifications perform at ahigher level than non-certified staffStaff with IT certifications have proven expertiseTeams of staff with IT certifications benefit fromhaving a common foundation of knowledgeIt’s important to test after trainingto confirm knowledge gainsNET Disagree Neutral NET AgreeNote: Excludes Don’t Know responsesBase: 125 UK business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
  18. 18. Appendix
  19. 19. U.S. Member Profile19Respondent Profile18%Information Technology (IT) (e.g. hardware, software, ITservices, consulting, reseller, telecom, distributor)12% Manufacturing (other than IT related)11% Professional services (other than IT related)10% Retail/Wholesale (other than IT related)6% Healthcare/Medical6% Financial/Banking/Insurance2% Media/Publishing/Entertainment7% Government (federal, state, local)5%AMTUC (Agriculture, Mining, Transportation, Utilities,Construction)8% Education3% Hospitality13% Other industryPrimary Industry6% 1 – 4 employees5% 5 – 911% 10 – 4917% 50 – 9931% 100 – 49914% 500 – 99916% 1,000 or more employeesStaff SizeBase: 1,256 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UK14%Executive Management (CEO, President, Managing Director,Owner, etc.)16%Senior Management – IT function (CIO, CSO, VP of IT-relatedfunction, etc.)20%Middle Management – IT function (Director, Manager,Team Leader etc.)12% Staff level – IT function7%Senior Management – business function (CFO, VP, GM ofbusiness function)18%Middle Management – business function (Director,Manager, Team Leader etc.)8% Staff level – business function2% Business Consultant3% IT ConsultantJob Role95% Setting or influencing technology-related strategies*94%Installing or managing hardware, software, communicationsand other technology*94%Purchasing or working with vendors, providers orconsultants of technology products and services*82% Hiring or managing IT staffInvolvement in Tech (NET very + somewhat involved)*To qualify for the survey, respondents had to be very involved or somewhat involved inat least two of these areas, with the majority of respondents being very involved.Note: A mix of industries, company sizes, and job roleswere targeted for this study.
  20. 20. Defining Core IT Occupations• Computer Support Specialists• Software Developers, Applications• Computer Systems Analysts• Software Developers, Systems Software• Network and Computer Systems Administrators• Computer Programmers• Computer and Information Systems Managers• Information Security Analysts, Web Dev., and Computer Network Architects• Computer Occupations, All Other• Database Administrators• Computer Hardware Engineers• Computer and Information Research Scientists• Computer Support SpecialistsFor the purposes of this study, core IT occupations include positions related to the list below. In this study, certaintelecommunications occupations were excluded, such as positions responsible for installing or maintaining cellulartowers. Additionally, this study excludes ‘knowledge worker’ type positions, such as technical writer, graphicdesigner or business analyst.
  21. 21. comptia.orgWant to know more?As the voice of the IT industry, CompTIA has hundredsof tools, market intelligence reports and businesstraining programs to help IT organizations grow througheducation, certification, advocacy and philanthropy.Check it out at www.comptia.org.Want to know about our research on the IT workforce?Visit http://www.comptia.org/research/it-workforce.aspx.

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