Q5. Your organization likely has many strategic priorities. Among the following, how do you rate each in terms of its priority to your organization over the next 12 months? |Q7. Next, please think specifically about the strategic role of technology to your organization. Overall, how important or unimportant is technology to the success of your organization?(This graph displays the Importance today, compared to two years ago)
Q11. When considering your overall experience with the information technology (IT) in use at your organization, such as the technology products and services mentioned previously, how close or how far is your current experience to your ideal experience? |Q8 – Q9. Among the following possible information technology (IT) initiatives, how do you rate each in terms of its priority to your organization over the next 12 months?(15 total options presented)
Q12. Getting back to the topic of cloud computing, how do you characterize your organization’s current use of cloud computing technologies, which may include public or private clouds, as well as IaaS, PaaS or SaaS? |Q13. What factors do you think are most likely to inhibit or slow your organization’s adoption or expansion of using cloud computing services?
Q31. Getting back to the topic of information security, thinking about all the different types of security threats to your organization such as viruses, hacking, phishing and so on, how do you view the trend in the security threat level? Compared to two years ago, do you think the security threat level is increasing, decreasing, or staying about the same? |Q32. Among the following, what do you think are the key factors potentially contributing to concerns about cybersecurity today?
Q33. The cause of many security incidents/breaches may entail a range of factors including shortcomings in the use of technology (e.g. anti-virus software or firewalls), human error or shortcoming in security policies. Thinking specifically about human error, how, if at all has this factor changed at your organization over the past two years? |Q34. You indicated that human error was at least moderately more of a factor in your organization’s security incidents/breaches. Which of the following reasons are the most significant causes?(n=53 who cited that human error was now moderately or significantly more of a factor)
Q16.How, if at all, did the number of dedicated IT staff and/or staff that work on IT change at your organization last year? And, what is your expectation for change during 2013? (This graph answers the latter, i.e. for 2013) |Q24.Looking ahead over the next two years to any new hires your organization may make in any area of IT, such as the aforementioned specialties, how concerned or unconcerned are you about your ability to hire workers with the right set of skills, expertise and experience?
Q17. Next, please think about the overall level of skill and expertise among your IT staff and/or those responsible for IT at your company. What is your assessment of the IT skills gap, if any, between what your organization needs from IT and the IT skills staff possess? |Q18. For the IT skills gaps at your organization today, what areas of the business have potentially been affected due to insufficient skill or expertise in any area of information technology?
Q20. Going into further detail on the topic of IT skills, below are a list of items that relate to managing, implementing, troubleshooting or optimizing IT infrastructure and endpoints. Please indicate the items most important to your organization in terms of ensuring high levels of staff expertise and minimizing skills gaps.Q21.And for these areas that relate to managing, implementing, troubleshooting or optimizing databases and information management, please indicate the items most important to your organization in terms of ensuring high levels of staff expertise and minimizing skills gaps.Q22. For these areas as they relate to application development, software and web technologies, please indicate the same. |Q23.Lastly, on the soft skills (or non-technical skills) side, what items, if any, are of most importance to your organization in terms of ensuring high levels of staff expertise and minimizing skills gaps?
Q25. Going into a bit more detail on the topic of training, which of the following, if any, has your organization utilized in the past 12 months for IT staff professional development and/or to address any IT skills gaps?
8% Don’t know – Overall5% Don’t know – Middle EastQ26. Next, there are many types of IT certifications and credentials which often accompany training and professional development for IT workers. Certifications are designed to confirm expertise in some technical area and are typically earned by passing an exam or other assessment; sometimes contingent on attending training classes. Examples of common IT industry certifications include:A+ or Security+ (CompTIA)CCNP (Cisco Certified Network Professional)CISSP (Certified Information Systems Security Professional)MCITP (Microsoft Certified IT Professional)PMP (Project Management Professional)How, if at all, does your organization use IT certifications?
Q27. Based on your organization’s experience with IT staff that have IT certifications and those that do not, how much do you agree or disagree with the following statements? |Q31. Getting back to the topic of information security, thinking about all the different types of security threats to your organization such as viruses, hacking, phishing and so on, how do you view the trend in the security threat level? Compared to two years ago, do you think the security threat level is increasing, decreasing, or staying about the same?
Q27. Based on your organization’s experience with IT staff that have IT certifications and those that do not, how much do you agree or disagree with the following statements?
International Technology Adoption & Workforce Issues Study - Middle East Summary
International Technology Adoption& Workforce Issues StudySummary for Middle East
About this ResearchCompTIA’s International Technology Adoption and Workforce Issues study was conducted to collect and share information on technology adoption andworkforce trends across several countries. The objectives of this research include:• Explore business and information technology (IT) priorities among organizations• Examine the usage of key technologies/solutions and IT services such as security and cloud computing• Identify which IT skills are most important to employers and if there are any skills gap issues or staffing concerns• Evaluate professional development practices such as training and certificationThe data for this study was collected via a quantitative online survey conducted February 22 to March 23, 2013 among 1,256 IT and business executivesdirectly involved in setting or executing information technology policies and processes within their organizations. The 10 countries covered in this studyinclude:Brazil (n=125); Canada (n=125); France (n=125); Germany (n=131); India (n=125); Japan (n=125); Mexico (n=125); Middle East Subset (Oman, SaudiArabia, United Arab Emirates) (n=125); Thailand (n=125); United Kingdom (n=125)Surveys were localized and translated to allow respondents to participate in their native language. Additionally, precautions were taken to minimizemisinterpretations of questions. However, research has shown, cultural differences exist and can affect responses to certain question types, such as 5-point satisfaction rating questions. Viewers of this report should keep that in mind when comparing results across countries.The margin of sampling error at 95% confidence for aggregate results is +/- 2.8 percentage points. Sampling error is larger for subgroups of the data,such as individual countries where it is +/- 8.9 percentage points. As with any survey, sampling error is only one source of possible error. While non-sampling error cannot be accurately calculated, precautionary steps were taken in all phases of the survey design, collection and processing of the datato minimize its influence. Note: because data collection occurred via an online survey, in countries where Internet penetration is lower amongbusinesses, the non-sampling error could be higher.CompTIA is responsible for all content contained in this series. Any questions regarding the study should be directed to CompTIA Market Research staffat firstname.lastname@example.org.CompTIA is a member of the Marketing Research Association (MRA) and adheres to the MRA’s Code of Market Research Ethics and Standards.
Key IT Priorities for Middle Eastern Businesses:1. IT security2. Updating aging computers/software3. Automating business processes through technology4. Data analytics/big data/business intelligence5. Network infrastructureKey Summary Points: Middle EastKey Stats for Middle East$41,500 GDP per capita (PPP) | world rank: 24th1.46% GDP growth forecast for 201369%% of Middle Eastern executives expecting 2013business conditions to be better than 201218.8m Total workforce76% % of workforce employed in the services sector0.426m Estimate of IT workforce* in core IT occupations62%% of Middle Eastern executives expecting toincrease IT staff headcount at their business in201326.96m Internet users | world rank: 16th27.38m Mobile phone users | world rank: 37th95%NET % of Middle Eastern executives indicating IT isimportant to the success of their business6.2% Planned increase in IT spending in 2013 (YOY)Key Strategic Priorities for Middle Eastern Businesses:1. Reach new customers2. Improve staff productivity/capabilities3. Innovate more effectivelyCybersecurity:85% of Middle Eastern executives believe the cybersecurity threat levelis increasing. Additionally, 54% of Middle Eastern executives believehuman error is a growing factor in security security incidents: Tophuman error related factors include:1. Lack of security expertise with websites and applications2. Inadequate resources – not enough IT staffIT Skills Gaps:85% of Middle Eastern executives indicate at least some degree of gapsin IT skills at their business exists. For 52%, the reported skills gaps aresmall, while for 33% the gaps are more extensive. Top negative effectsof IT skills gaps at Middle Eastern businesses:1. Lower staff productivity2. Poor customer serviceIT Training and Certification:94% of IT staff at Middle Eastern businesses engaged in some type of ITtraining during the past 12 months.1. 81% of Middle Eastern executives believe IT certifications willincrease in importance over the next two years; 18% believe ITcertifications’ importance will remain constant2. 82% of Middle Eastern executives believe staff holdingcertifications are more valuable to the organization and benefitfrom having a common foundation of knowledge.Sources used for above stats: CompTIA, IMF, CIA World Factbook, IDC*See appendix for definition of core IT occupations
Strategic Priorities Include Tech ComponentBase: 1,244 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study20%76%4%OverallMiddle East95%Top Strategic Priorities AmongMiddle Eastern Businesses for 2013NETUnimportantNETImportantNeutral1. Reach new customers2. Improve staff productivity/capabilities3. Innovate more effectively4. Leverage technology to improve businessoperations5. Manage competitive threats69% of Middle Eastern executives in thisCompTIA survey say business conditions areimproving and expect 2013 to be better than2012.86% expect to increase their expenditure on ITproducts and services over the next 12 months.Importance of Technology to MiddleEastern Business Success TrendsUpwards
Many Businesses Seek to Improve Their Use of IT2%6%25%15%Not at all closeNot that closeModerately closeVery closeExactly wherewant to beDegree to Which Middle EasternBusinesses are “Where They Wantto Be” in Technology Utilization1. IT security1. Updating aging computers/software1. Automating business processes throughtechnology1. Data analytics/Big Data/Businessintelligence2. Network infrastructure3. Web/online presence4. Data storage/back-up5. Virtualization6. Disaster recovery/business continuityTop Technology Priorities Over Next 12Months for Middle Eastern BusinessesBase: 125 Middle Eastern business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study52%
More than Half of Middle Eastern Businesses haveAdopted Cloud Computing to Some Degree22% 21%39%17%18%20%40%22%OverallMiddle EastKey Hurdles to Cloud Adoptionfor Middle Eastern BusinessesCloud Computing Adoption StageFull usestageExperi-mentationstageEvalu-ation orInvesti-gationstageBasicaware-nessstage50% Slow/unreliable Internet access48% Security or data loss concerns40% Challenges in developing staff expertise/experience with cloud applications/solutions38% Lack of local cloud service providers33% Cloud services still unproven/untested30% Difficulty in integrating/migrating legacyapplications to the cloud29% Insufficient/unclear ROI26% Unclear/costly government regulationBase: 1,252 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
Cybersecurity Risks a Growing Concern1%2%27%44%26%2%2%10%45% 53%DecreasingsignificantlyDecreasingmoderatelyNo changeIncreasingmoderatelyIncreasingsignificantlyMiddle EastOverallOverall, 85% of Middle EasternBusinesses Believe the SecurityThreat Level has Increased duringPast Two Years1 Rise of social networking2 Growing criminalization and organization ofhackers motivated by financial gain1 More reliance on Internet-basedapplications, i.e. cloud computing, software-as-a-service2 Sophistication of security threats exceeding ITstaffs expertise to thwart them1 Volume of security threats exceeding capacityto thwart them2 Greater interconnectivity ofdevices, systems, users3 Continued use of legacy operating systems, webbrowsers, etc.Top Factors Cited by Middle EasternBusinesses for Increasing Security RisksBase: 1,256 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study40%
Human Error is Still a Security Risk Factor46%54%NET increase in humanerror as a security riskfactorNET no change ordecrease in humanerror as a securityfactorTop Drivers of Human Error as anRising Security Risk FactorAssessment of Human Error asa Security Risk Factor1. Lack of security expertise with websites andapplications1. Inadequate resources - not enough IT staff timeto manage security threats2. Failure of IT staff to follow security proceduresand policies1. Lack of security expertise withnetworks, servers and other infrastructure1. General negligence/carelessness towardssecurity1. Failure of staff to get up to speed with newthreatsBase: 125 Middle Eastern business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
Detailed Findings: IT Trainingand Certification Issues
Majority of Middle Eastern Businesses Plan to Hire IT Staff in2013; Most Expect Challenges in Finding Workers5%56%39%2%36%62%Decrease in IT staff No… Increase in IT staffOverallMiddle East15%85%NET concernedabout IT laborquantity or qualityNET not thatconcerned about ITlabor quantity orqualityConcern Over Ability to Hire IT Staff2013 Hiring Intent for IT StaffBase: 1,252 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
Most Businesses Seek Improvementon the IT Skills Front2%7%24%15%Not at all closeNot that closeModerately closeVery closeExactly wherewant to beAssessment of how Close MiddleEastern Businesses are to WhereThey Want to be with the IT Skillsof Their IT Staff53% Lower staff productivity36% Poor customer service/customerengagement34% Speed to market with newproducts or services34% Ineffective security/defendingagainst malware30% Ineffective innovation/newproduct development22% Lower sales/profitability22% Inability to keep up withcompetitorsTop Negative Impacts of IT Skills GapsBase: 125 Middle Eastern business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study52%
IT Skills Rating Among Middle Eastern Businesses1. Customer service2. Teamwork3. Project management4. Strong work ethic5. Flexibility and adaptability6. Verbal and written communication skills7. Motivation/initiative8. Analytical skills9. Innovation / Creative problem solvingTop Rated “Soft” IT Skills1. Networks / Infrastructure2. Database/information management3. Help Desk / IT support4. Customer relationship management5. Printers, copiers, multifunction devices6. Storage / data back-up7. Data analytics / Business intelligence8. Web design/development9. Server/data center management10. Application development/processingTop Rated IT Skills in Terms ofthe Importance of Maintaining aHigh Skill Level Among IT staffKeep in mind, many emerging technologies, such as cloud or mobility, are important to businesses, but it may not yet be the highestpriority to ensure a high level of IT staff expertise. As businesses move along the adoption curve and engage in more advanced uses ofcloud and mobility, staff expertise in those areas increases. Additionally, in some areas such as security, businesses may rely on outsideexperts for guidance, so building internal skills could be a lower priority.Base: 125 Middle Eastern business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
Types of Training/Education Utilizedby IT Staff in Past 12 Months11%8%30%24%40%23%38%45%6%9%23%29%44%23%42%56%No training or educationSome other type of trainingWebinars / Online presentationfrom an instructor or expertReading industry news, technical journals, etc.E-learning / Online self-directed trainingAdditional college courseworkAttending industry conferences, workshops, etc.Training course with an instructor /Classroom instructionMiddle EastOverallBase: 1,256 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
Policy Towards the Use of IT Certifications21%37%34%7%30%57%No formal or informal positiontowards the use of IT certificationsInformal – not required,but valued and encouragedFormal – IT certificationsrequired for certain IT staffMiddle EastOverallBase: 1,241 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
Majority of Middle Eastern Businesses Expect ITCertifications to Increase in ImportanceSignificantIncrease inImportanceIncrease inImportanceNETDecreaseNET Increasein ImportanceNo Change82% “Staff holding IT certifications are morevaluable to the organization”82% “Teams of staff with IT certificationsbenefit from having a common foundationof knowledge”78% “The organization is more secure frommalware/hackers”77% “It’s important to test after training toconfirm knowledge gains”76% “Staff with IT certifications perform at ahigher level than non-certified staff”NET Agreement (agree +strongly agree) to StatementsExpectations for Change in Importance of ITCertifications Over Next Two YearsBase: 125 Middle Eastern business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study18%43%38%
Middle Eastern Businesses are Much More Likely to Agree toStatements About IT Certifications Than Disagree9%8%8%3%7%7%2%18%17%15%20%15%9%17%73%74%76%77%78%82%82%Retention is higher among staff with ITcertifications than non-certified staffStaff with IT certifications have proven expertiseStaff with IT certifications perform at ahigher level than non-certified staffIt’s important to test after trainingto confirm knowledge gainsThe organization is more secure from malwareand hackers due to staff with IT certificationsStaff holding IT certifications aremore valuable to the organizationTeams of staff with IT certifications benefit fromhaving a common foundation of knowledgeNET Disagree Neutral NET AgreeBase: 125 Middle Eastern business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
U.S. Member Profile19Respondent Profile18%Information Technology (IT) (e.g. hardware, software, ITservices, consulting, reseller, telecom, distributor)12% Manufacturing (other than IT related)11% Professional services (other than IT related)10% Retail/Wholesale (other than IT related)6% Healthcare/Medical6% Financial/Banking/Insurance2% Media/Publishing/Entertainment7% Government (federal, state, local)5%AMTUC (Agriculture, Mining, Transportation, Utilities,Construction)8% Education3% Hospitality13% Other industryPrimary Industry6% 1 – 4 employees5% 5 – 911% 10 – 4917% 50 – 9931% 100 – 49914% 500 – 99916% 1,000 or more employeesStaff SizeBase: 1,256 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UK14%Executive Management (CEO, President, Managing Director,Owner, etc.)16%Senior Management – IT function (CIO, CSO, VP of IT-relatedfunction, etc.)20%Middle Management – IT function (Director, Manager,Team Leader etc.)12% Staff level – IT function7%Senior Management – business function (CFO, VP, GM ofbusiness function)18%Middle Management – business function (Director,Manager, Team Leader etc.)8% Staff level – business function2% Business Consultant3% IT ConsultantJob Role95% Setting or influencing technology-related strategies*94%Installing or managing hardware, software, communicationsand other technology*94%Purchasing or working with vendors, providers orconsultants of technology products and services*82% Hiring or managing IT staffInvolvement in Tech (NET very + somewhat involved)*To qualify for the survey, respondents had to be very involved or somewhat involved inat least two of these areas, with the majority of respondents being very involved.Note: A mix of industries, company sizes, and job roleswere targeted for this study.
Defining Core IT Occupations• Computer Support Specialists• Software Developers, Applications• Computer Systems Analysts• Software Developers, Systems Software• Network and Computer Systems Administrators• Computer Programmers• Computer and Information Systems Managers• Information Security Analysts, Web Dev., and Computer Network Architects• Computer Occupations, All Other• Database Administrators• Computer Hardware Engineers• Computer and Information Research Scientists• Computer Support SpecialistsFor the purposes of this study, core IT occupations include positions related to the list below. In this study, certaintelecommunications occupations were excluded, such as positions responsible for installing or maintaining cellulartowers. Additionally, this study excludes ‘knowledge worker’ type positions, such as technical writer, graphicdesigner or business analyst.
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