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Business Process Automation: Are You Ready for It?

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Led by CompTIA Market Research, learn what business process automation (BPA) is all about.

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Business Process Automation: Are You Ready for It?

  1. 1. Channel Bytes What on Earth is BPA?
  2. 2. Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org On Tap For Today  What is BPA all about?  Why is the time right for BPA?  How much momentum is in the BPA market?  What are the pieces of a BPA solution?  What are the challenges in implementing BPA? 2
  3. 3. WHAT IS BPA ALL ABOUT? 3
  4. 4. Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org Business Process Automation Cycle 4 Analysis ManagementAutomation Monitoring Tracking to ensure efficiency and look for improvements Discovery and documentation of existing workflows Integration of applications used in overall process Optimization of individual processes
  5. 5. WHY IS THE TIME RIGHT FOR BPA? 5
  6. 6. Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org Many Companies Using Technology in Processes… 6 48% 49% 31% 66% 63% 48% 73% 78% 59% Expense Reports Invoices Employee Reviews Small Medium Large
  7. 7. Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org But Not Necessarily Adding Automation 7 24% 31% 45% 34% 47% 19% 43% 49% 8% Nearly all areas using BPA Most areas using BPA Some/Few/No areas using BPASmall Medium Large
  8. 8. HOW MUCH MOMENTUM IS IN THE BPA MARKET? 8
  9. 9. Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org Change in BPA Over Past Two Years 9 14% 51% 34% Minimal/no increase Moderate increase Significant increase 44% Large Firms 69% Advanced Tech Users
  10. 10. WHAT ARE THE PIECES OF A BPA SOLUTION? 10
  11. 11. Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org Piece 1: Individual Applications 11 Currently Installed BPA Components In place; performing well In place; needs improvement Expense report management 43% 38% Project management 39% 36% Document/Content management 38% 42% Customer relationship management 36% 34% Customer service management 35% 39% Help desk 34% 32% Marketing/Sales management 32% 41% Employee performance 32% 33% Enterprise resource planning 27% 31%
  12. 12. Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org Piece 2: Connections 12 25% 25% 30% 34% 36% 45% 45% 58% Paper trail between departments Paper trail from external source Phone call from external source Phone call between employees Communication between applications Email from external source Applications automatically notify Email between employees
  13. 13. Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org Piece 3: Data Repository 13 Degree of Data Silos 29% 52% 20% High Degree of Data Silos Little or No Data Silos Moderate Degree of Data Silos • Incidence of data silos trending upward • More prevalent among large companies • More prevalent among firms with advanced analytics
  14. 14. WHAT ARE THE CHALLENGES IN IMPLEMENTING BPA? 14
  15. 15. Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org Hurdles to BPA Success 15 29% 36% 38% 40% 46% 51% No budget Understanding process connections Automation/integration skills gap Procuring/improving applications Workforce education Changing mindset and behavior
  16. 16. Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org 16 Seth Robinson srobinson@comptia.org @sethdrobinson For more information, contact:

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