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PROCEDUREWhat is the
difference ?
POLICY
www.comprose.com
PROCESS
123
COMPROSE
Why does it
MATTER?
businesses waste
Every year
hundreds of hours and
dollars creating policy and
procedures no one reads
or understands
REALLY?
Policy?
what's our
What do I need to do?
NO NO.
Mixing policy and
procedure together
is a big
Regulators hate it!
It confuses
employees
Creates
maintenance
nightmares
CLEAR
So let's get
everybody
People have different questions
People have different questions
What do I need to know?
POLICIES 
Answer the question:
Guidelines,
Standards
PROCEDURES 
How do I do something
Answer the question:
Tasks, Actions 
(How tos)
PROCEDURES 
HR Example
POLICY
Vacation Policy:
2 weeks paid
after 1 yr, etc
How do I request time off?
How do I fill out a...
are related but distinct
Policies & Procedures
Key Concept
Most often there is not a 1 to 1
correspondence
One policy may have
several "how tos"
One procedure may link
to several po...
Keep them separate
them together
LINK
PROCEDUREPOLICY
Now, let's get a little
more advanced ...
What is the difference between:
Some people refer to
these as "detailed
tasks"
PROCESS PROCEDURE WORK
INSTRUCTION
The main difference is
level of detail
PROCESS PROCEDURE DETAILED
TASK
"Big job", spans
across
functional
groups
More detailed
than a process
Very detailed,
"how...
Which of these do you think is a Policy, Process,
Procedure or Work Instruction?
Quiz
How to run a diagnostic report
Build...
Which of these do you think is a Policy, Process,
Procedure or Work Instruction?
Answers
How to run a diagnostic report - ...
Bringing it all together
How does information
inter-relate?
How do the puzzle pieces fit together?
Here is our proven model
Related but distinct
POLICY
PROCESS
PROCEDURE
GOAL
DETAILED
TASK
GOAL
Keep the business goal in mind
Think of these as "modules" that LINK together
Create each one as a separate document ...
Taking a holistic view of
your business and
operations delivers
tremendous benefits! 
You can take any process and walk someone
through it cradle-to-grave, start to finish.
ROIbetter performance compliance tr...
Need a software tool that
will help you do this faster
and easier than DIY or any
other tool on the market? 
Watch a demo right now! 
www.comprose.com         
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Process, Procedure, Policy - What is the difference?

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Many people don't understand the difference between process, procedure, policy, and work instructions and use the terms interchangeably. As a result, far too many organizations end up with a mess that no one uses or understands! Getting the right structure and making sure everyone has a clear understanding and is using the same terminology is key to avoiding hundreds of wasted hours and dollars. It's the difference between having a bunch of documents and having a SYSTEM that is easy to use and that will truly propel your organization forward. The team at COMPROSE is nationally recognized for their expertise in process knowledge transfer and effective P&P communication. Visit our website: www.comprose.com to learn more about our Zavanta software for processes and procedures, our methodology, training classes as well as our Blogs and Video gallery.

Published in: Business
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Process, Procedure, Policy - What is the difference?

  1. 1. PROCEDUREWhat is the difference ? POLICY www.comprose.com PROCESS 123 COMPROSE
  2. 2. Why does it MATTER?
  3. 3. businesses waste Every year hundreds of hours and dollars creating policy and procedures no one reads or understands
  4. 4. REALLY?
  5. 5. Policy? what's our What do I need to do?
  6. 6. NO NO. Mixing policy and procedure together is a big
  7. 7. Regulators hate it! It confuses employees Creates maintenance nightmares
  8. 8. CLEAR So let's get everybody
  9. 9. People have different questions People have different questions
  10. 10. What do I need to know? POLICIES  Answer the question: Guidelines, Standards
  11. 11. PROCEDURES  How do I do something Answer the question: Tasks, Actions  (How tos)
  12. 12. PROCEDURES  HR Example POLICY Vacation Policy: 2 weeks paid after 1 yr, etc How do I request time off? How do I fill out a vacation request form? How do I track vacation days for each employee?
  13. 13. are related but distinct Policies & Procedures Key Concept
  14. 14. Most often there is not a 1 to 1 correspondence One policy may have several "how tos" One procedure may link to several policies
  15. 15. Keep them separate them together LINK PROCEDUREPOLICY
  16. 16. Now, let's get a little more advanced ...
  17. 17. What is the difference between: Some people refer to these as "detailed tasks" PROCESS PROCEDURE WORK INSTRUCTION
  18. 18. The main difference is level of detail
  19. 19. PROCESS PROCEDURE DETAILED TASK "Big job", spans across functional groups More detailed than a process Very detailed, "how to" New Employee On-Boarding Entering a New Customer Running a Bank Reconcilation Report THEY ARE ALL TASKS
  20. 20. Which of these do you think is a Policy, Process, Procedure or Work Instruction? Quiz How to run a diagnostic report Building a Jeep Wrangler Setting Up a New Customer Hours of Operations Resetting your password Internet Usage
  21. 21. Which of these do you think is a Policy, Process, Procedure or Work Instruction? Answers How to run a diagnostic report - Work Instruction Building a Jeep Wrangler - Process Setting Up a New Customer - Procedure Hours of Operations - Policy Resetting your password - Work Instruction Internet Usage - Policy
  22. 22. Bringing it all together
  23. 23. How does information inter-relate? How do the puzzle pieces fit together?
  24. 24. Here is our proven model
  25. 25. Related but distinct POLICY PROCESS PROCEDURE GOAL DETAILED TASK
  26. 26. GOAL Keep the business goal in mind Think of these as "modules" that LINK together Create each one as a separate document and LINK them together
  27. 27. Taking a holistic view of your business and operations delivers tremendous benefits! 
  28. 28. You can take any process and walk someone through it cradle-to-grave, start to finish. ROIbetter performance compliance training
  29. 29. Need a software tool that will help you do this faster and easier than DIY or any other tool on the market? 
  30. 30. Watch a demo right now!  www.comprose.com         

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