Introduction• Salesperson: Hi my name is _______. How may I help you?• Customer: I am interested in replacing my pool liner.• Salesperson: Great, all of our pool liners are on sale today. In addition to receiving a very low price on the liner, you can also qualify for your choice of 4 installation bonuses and discounts on select pool products.
Qualification- Part 1 All questions below must be asked by the salesperson to give the customer accurate information and so you will know how to proceed.Q-Do you have an A/G or I/G pool?A- If the customer responds with A/G you can proceed to the next question.If they respond I/G your store manager has a form to fill out for a free inhome measurement.Q- What size pool do you have?A- The customer should know the dimensions of their pool. If they do notknow the dimensions we may have them on file provided they purchased apool or liner from us.
Qualification- Part 2 Semi-Inground vs. Above Ground, Rolled Wall vs. Slot Wall Q-Is your pool completely A/G or is it Semi-Inground. A-Depending how the customer answers the customer may have additional installation charges. If the customer has a rolled wall Semi-Inground pool, the pool will need to be excavated prior to installation. If they have a slot-wall Semi-Inground we will install their liner. Slot wall pools consist of rigid interlocking panels. A rolled wall pool is a one piece corrugated wall. Once emptied and the liner is removed a rolled wall pool could potentially collapse. Slot wall pools are made by Aquasport or Atlas. A Free Site Survey is included with every liner purchase to ensure we can install the linerSlot Wall Pool or Extruded Aluminum Rolled Wall Above-Ground Pool
Qualification-Part 3DECKS AND FENCESQ- Do you have any decking or fencing around your pool?A- If the customer has a deck or fence around the pool it makes theinstallation of the liner more difficult. Because of this, the customer isresponsible of paying a surcharge to the installer depending upon howdifficult it is.The fee could range from a few dollars for a small deck to $140 for a poolwith a complete aluminum deck and fence. If the customer removes thedeck or gives the installer at least 6” between the pool wall and the deckingthey will not be responsible for a fee.If the customer has a full wood walkaround deck they must remove theplanks. The installer will not install the liner even with the customer payingthe fee.
Qualification- Part 4 BEADED OR OVERLAPQ- Does your pool liner overlap your pool wall or snap into a track system?A- There are two different types of liners, Beaded or Overlap. The maindifference is whether or not the liner overlaps the pool wall. If the customer hasa beaded liner with a deck, they are not responsible to pay the deck feepreviously discussed. There are either standard beaded liners or JohnyWeismuller beaded liners. BEADED LINER OVERLAP LINER
FREE SITE SURVEY• No matter how a customer qualifies, we WILL install their liner.• Each Liner purchase with installation on the order will qualify for a FREE site survey to ensure the following: • Pool Size • Bead Type • Coping Type • Skimmer Size • Depth • Deck Fees • Semi In-ground Fees • Rusted Hardware• If any additional Fees will apply to the installation, the customer will know this upfront and can opt to due some of the work themselves to save $$$
INSTALLATION PROMOTIONS• Your first choice is 10% off of your liner installation with the purchase of any solid blue liner TODAY.
INSTALLATION PROMOTIONS SUNLITE ALL SWIRL• Your second choice is 10% off your liner installation with the purchase of any Standard Print liner TODAY.
INSTALLATION PROMOTIONS WATERFALL BOULDER SWIRL• Your third choice is 50% off your liner installation with the purchase of any Premium Print liner TODAY.THERE ARE A TOTAL OF 8 PATTERNSTO CHOOSE FROM-
INSTALLATION PROMOTIONS INTEGRA Venetian• Your last choice is FREE installation with the venetian and a life time warranty or the Integra with a DOUBLE lifetime warranty
INSTALLATION SAVINGS• INSTALLATION OF SIZE PRICE SIZE PRICE YOUR SIZE POOL 12’ $160 12’X18’ $305 WOULD NORMALLY COST 15’ $185 12’X20’ $315 $___. BY 18’ $215 12’X24’ $325 PURCHASING YOUR 21’ $245 15’X24’ $360 POOL LINER YOU CAN QUALIFY FOR 24’ $275 15’X30’ $445 FREE 27’ $305 16’X32’ $480 INSTALLATION SAVING YOU 30’ $329 18’X33’ $520 $____.
WALL FOAM• Every replacement liner should be sold in conjunction with wall foam. Over time when metal oxidizes the surface becomes rough. This will ultimately shorten the life of your pool liner. Wall foam is the only preventative to this. FEATURES•Provides a smooth wall backing.•Helps prevent rust, corrosion, and other walldegradation.•Helps prevent punctures.•Helps insulate your pool and cut heat loss. FREE INSTALLATION WITH ANY LINER PURCHASE
FIRST PASS-INTEGRA• THICKEST LINERS AVAILABLE• MADE OUT OF INGROUND VINYL• MANUFACTURED USING STATE OF THE ART SEEMING PROCESS TO GIVE YOU AN ABSOLUTELY FLAWLESS LINER.• COMES WITH A DOUBLE LIFETIME WARRANY. BOTH LINER AND INSTALLATION ARE COVERED.• ALL OTHER LINERS SPECIFICALLY EXCLUDE INSTALLATION• ALL THAT PLUS YOU QUALIFY FOR FREE INSTALLATION.• PRINT UP PRICE QUOTE• IF THEY OBJECT TO THE PRICE DROP TO Venetian PRINT
SECOND PASS – VENETIAN LINER• THICKER Than any Premium Print• MADE OUT OF INGROUND VINYL• MANUFACTURED USING STATE OF THE ART SEEMING PROCESS TO GIVE YOU AN ABSOLUTELY FLAWLESS LINER.• COMES WITH A LIFETIME WARRANY ON THE LINER• Comes with a 3 year Labor Warranty• ALL THAT PLUS YOU QUALIFY FOR FREE INSTALLATION.• PRINT UP PRICE QUOTE• IF THEY OBJECT TO THE PRICE DROP TO PREMIUM PRINT
THIRD PASS-PREMIUM PRINT• YOU CAN SAVE MONEY WITHOUT COMPRIMISING QUALITY BY CHOOSING A PREMIUM PRINT LINER.• MADE OUT OF DURABLE INGROUND WHITE VINYL• HAVE HIGH QUALITY LAP SEAMS• OFFER A PROTECTIVE LAMICLEAR FINISH• QUALIFY FOR 50% OFF INSTALLATION.• PRINT PRICE QUOTE• IF THEY OBJECT TO PRICE DROP TO STANDARD PRINTS
THIRD PASS-STANDARD PRINT• YOU CAN SAVE MONEY WITHOUT COMPRIMISING QUALITY BY CHOOSING A STANDARD PRINT LINER. THEY ARE THE SAME QUALITY AS THE PREMIUM PRINT BUT ARE LIMITED IN SIZES AVAILABLE.• THEY ARE STILL MADE OUT OF DURABLE INGROUND WHITE VINYL• THEY STILL HAVE HIGH QUALITY LAP SEAMS• THEY STILL OFFER A PROTECTIVE LAMICLEAR FINISH• QUALIFY FOR 10% OFF INSTALLATION.• PRINT PRICE QUOTE• IF THEY OBJECT TO PRICE DROP TO SOLID BLUE.
LAST PASS- SOLID BLUE• ORIGINAL CHOICE OF POOL LINERS.• HIGH QUALITY LAP SEAMS• IF STILL TOO HIGH CUSTOMER CAN CHOOSE TO SELF INSTALL• LINERS ARE DESIGNED TO BE CONSUMER INSTALLED• COME WITH EASY INSTRUCTIONS• SINCE THE POOL IS ALREADY CONSTRUCTED THE LINER INSTALLATION IS SIMPLE.• IF THIS DOES NOT CLOSE THE SALE BRING ALL PRICE QUOTES TO THE MANAGER TO OFFER AN ALTERNATIVE TO THE SALE PRICING.