Microblogging in Project Management: Improving communication and documentation with status information


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Dirk Röhrborn's presentation on the use of microblogging in project management at the PM-05 conference in Heraklion/Create on 31st October 2010.

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Microblogging in Project Management: Improving communication and documentation with status information

  1. 1. Microblogging in Project Management<br />Improvingcommunicationanddocumentationwithstatus information<br />Dirk Röhrborn<br />Communardo Software GmbH, Germany<br />Martin Böhringer<br />Technische Universität Chemnitz, Germany<br />
  2. 2. Communardo Software GmbH<br />Communication and Collaboration im Unternehmen<br />
  3. 3. Microblogging in Project Management<br />Main communicationtoolstoday<br />Daily life in projectcommunication<br />Paradigm change fromdirecttonetworkedcommunication<br />Howdoes Microblogging boostteamcommunication ?<br />Howdoes Microblogging change communication in projects ?<br />Howdoes Microblogging change documentation?<br />How do projectsbenefitfromenterprise microblogging ?<br />
  4. 4. Communication toolstoday<br />Whichtoolsareyouusingtoday?<br />Meetings<br />Telefone<br />Telefax<br />Letters<br />E-Mail<br />Instant Messaging<br />Video- orwebconferencing<br />Weblogs<br />Wiki<br />Microblogs<br /><ul><li>Telefone and E-Mail dominatetoday‘sproject communikation in mostinstitutions.</li></li></ul><li>A usualworkingsituation (Take 1)<br />A: Component XY isunusable! Anyidea?<br />B: Not at all.<br />B: Hi PM, Compont XY must bere-deveopled, 2 weeksdelayexpected<br />Reply: „Out of office“<br />2 dayslater, jour fixe:Work package XY delayedby 2 weeks.<br />C: We will havetowork on project B. Thereforecompletiononlypossible in 3 weeks.<br />PM: E-Mail to Account Manager: Minimal delay 3.5 weeks!<br />D: Component XY fails! Haveyouhadthisbefore?<br />E: Is there a newreleaseavailable? Youshould check this!<br />…. Yes, thisworkswith a changedinterface…<br />Customer? <br />Manager<br />Project manager<br />Project manager<br />Team<br />Team<br />Loss of information and double work due tobarrierscausedbyconventionalmeans of communication.<br />
  5. 5. Toomany e-mails. Importantmessages not delivered. Key knowledge not well distributed. Decisionscannotbetracked.<br />Problems in projectcommunication<br />
  6. 6. Twitter revolutionizesinternetcommunication<br /><ul><li>Short messages (140 characters)
  7. 7. Accessibletoanyone
  8. 8. Simple
  9. 9. Quick</li></ul>See also [McAfee]<br />
  10. 10. Paradigm change fromdirecttonetworkedcommunication<br />© Stephanie Hofschläger / PIXELIO <br />
  11. 11. A usualworkingsituation (Take 2)<br />A: Micromessage: Component XY fails. Anybodywhoknowshelp?<br />D: @A Thisis a knownissue! #Update to lastest version will fix this….<br />A: @D great, it‘sworkingnow. Thanks!.<br />Client:<br />Manager<br />Project manager<br />Project manager<br />Team<br />Team<br />Team communication via Microblogging increasestransparency, capabilityandspeed of problemsolving !<br />
  12. 12. <ul><li>Interactive userinterfacetoread, writeand find.
  13. 13. Notes with 140+ chars, #-tags and @-replies
  14. 14. Messages in chronological order (logbook)
  15. 15. Filter by tag, author, workspace, etc.
  16. 16. Mobile access for Blackberry, iPhone, Androidand Windows mobile smartphones</li></li></ul><li>Characteristics of microblog-basedteamcommunication<br />Simplicity<br />Equality and openness<br />Self-organized content structures<br />Task-related messages<br />Shortness<br />Conversations<br />Confidentiality<br />Informality<br />
  17. 17. How does Microblogging change communication in projects ?<br />Less e-mail. Meetings used for problemsolvinginstead of information distribution. High degree of transpancyandtraceability.<br />© P. Kirchhoff / PIXELIO <br />
  18. 18. Howdoes Microblogging change documentation?<br />Documentationshouldbeupdatedcontinously.<br />Microblogs helptobuild a project log book.<br />Thereisno extra effort!<br />
  19. 19. Howdoes Microblogging change documentation?<br />Problems andsolutionsdocumented. Micromessagesused as inputto formal documentation. Continousprojectlogbook.<br />RainerSturm/ PIXELIO <br />
  20. 20. How do projectsbenefitfromenterprise microblogging ?<br />Higher transparencywithinandacrossprojects<br />Quicker solution of problems<br />Support for self-organizedteams<br />Betterintegration of remote workers (offshore, home, client)<br />Implicitedocumentation of decisionsandsolutions<br />Betternetworking in large projectsandtroughoutorganisations<br />
  21. 21. Communote: European online serviceandsoftwareproduct for enterpriseuse. www.communote.com<br />Yammer, Present.ly, Socialcastfromthe US<br />Wordpress P2, Open Source add-on to Wordpress. www.wordpress.org<br />Andothers<br />Microblogging Platforms (Selection)<br />
  22. 22. Outlook: Enterprise Microblogging<br />Micro-communication will become an importantpart of enterprisecommunication plattforms and will beintegratedintomany business applications.<br />
  23. 23. Thankyouverymuch for yourattention!<br />Dirk Röhrborn<br />Communardo Software GmbH<br />Dirk.Roehrborn@communardo.de<br />+49-(351) 83382-210<br />www.communardo.de | www.communote.com<br />www.xing.com/profile/dirk_roehrborn<br />