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CCD2014 - Communardo

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Vortrag zum Confluence & JIRA Community Day 2014 zu
"JIRA at its best - Einsatz für kritische Geschäftsprozesse jenseits der IT"

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CCD2014 - Communardo

  1. 1. JIRA at it’s best: Einsatz für kritische Geschäftsprozesse jenseits der IT David Toussaint Communardo Software GmbH
  2. 2. Agenda JIRA @ Communardo Deep Dive Add-ons Fazit © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 2
  3. 3. QM UK Communardo Prozesse Strategie Produkte HR PM SWE KBeerrantunpgrozeAsMse Support Vertrieb Einkauf ReWe IT Unterstützungsprozesse © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 3 Steuerungsprozesse
  4. 4. QM UK Communardo Prozesse Strategie Produkte HR PM SWE Beratung AM Support Vertrieb Einkauf ReWe IT © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 4
  5. 5. QM UK Communardo Prozesse Strategie Produkte SWE Beratung AM Support HR PM Vertrieb Einkauf ReWe IT © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 5
  6. 6. Wie kam es dazu? © David Toussaint © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 6
  7. 7. Meilensteine © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 7
  8. 8. Agenda JIRA @ Communardo Deep Dive Add-ons Fazit © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 8
  9. 9. Projektabwicklung - CPA • Zielstellung: Excellisten ablösen, Transparenz schaffen • Nutzer: etwa 40-50 (intern) • Genutzt seit 2012 • Fast 5000 Vorgänge (11/2014) Kernelemente: • Kanbanboard • Reminder und Kommentare © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 9
  10. 10. Projektabwicklung © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 10
  11. 11. Projektabwicklung © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 11
  12. 12. RemindMe • Persönliche Reminder per Email für JIRA Issues • Wiedervorlagedatum © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 12
  13. 13. Vertrieb und CRM • Zielstellung: Excellisten und Microsoft Dynamics CRM ablösen • Nutzer: etwa 10-20 (intern) • Genutzt seit Anfang 2014 Kernelemente: • Kanban Boards • CRM Plugin • Reminder und Kommentare © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 13
  14. 14. User Profiles for JIRA • Zusätzliche Profilinformationen • Schneller Zugriff auf Telefonnummer, Standort und Abteilung © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 14
  15. 15. Agenda JIRA @ Communardo Deep Dive Add-ons Fazit © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 15
  16. 16. Genutzte Add-ons © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 16 RemindM e
  17. 17. Agenda JIRA @ Communardo Deep Dive Add-ons Fazit © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 17
  18. 18. Was sagen unsere (internen) Kunden? Gesteigerte Transparenz der Aufgaben im Team Claudia Schönitz, HR Flexibilität für Endanwender durch JQL, Dashboards und JIRA Agile Boards René Krasselt, kaufmännischer Leiter Durchgängige Nutzung eines einheitlichen Tools für alle Geschäftsprozesse bei Communardo Dirk Röhrborn, Geschäftsführer © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 18
  19. 19. Lessons Learned Besonders Augenmerk auf: • Pilotierung • Berechtigungen • Sichtbarkeit von Informationen • Infrastruktur • Performance, High Availability, Skalierbarkeit • Klare Prozesse für Releases/Änderungen am System • Projektbeantragung, Konfigurationsanpassungen • Evaluierung neuer Add-ons © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 19
  20. 20. Ausblick Weiteres Potential • Urlaubsantrag (Pilot läuft) • Zeiterfassung • Testmanagament © David Toussaint © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 20
  21. 21. Vielen Dank für Ihre Aufmerksamkeit © David Toussaint © Communardo Software GmbH · Kleiststraße 10 a · D-01129 Dresden/Germany · Fon +49 (351) 833 82-0 · Mail info@communardo.de · www.communardo.de Seite 21

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