Social Work andSocial MediaVictoria Hart (Mental Health Social Worker)Helen Roberts (Supervising Social Worker)
Why are we here?Provide a guide through ‘social media’and some discussion about how andwhy we would use it in social work
Why listen to us? Combined social work experience of  nearly two decades in practice Active users of social media Pract...
What is media?   Newspapers   Television   Journals   Magazines   Website Content   Media is presented knowledge and...
What is Social Media? “facebook is all the people who you used to know, twitter is all the people       who you wish you k...
What is Social Media?             Hello!   We are @VictoriaHart and @HelenRoberts, but #socialmedia is      not just about...
How much do you know?Top Five UK ‘Social Networking/Sites’ Facebook YouTube Twitter Yahoo Answers GumTree
How many?Users of Facebook?     900 million+Users of Twitter     140 millionUsers of Mumsnet     2 million
But.. Biggest isn’t always Best Depends on what you want to do –  and where/why you want to do it?     Catch up with old...
Social Media
What is Social Media?Personal or “photos of your lunch”      facebook      instagram      flickr      last.fm      tw...
What is Social Media?   Professional or “hey, we should do lunch    sometime”       linked.in       facebook       twi...
But also   Blogs (personal / professional) that can be    added to/commented on (tumblr, WordPress)   Forums (CareSpace)...
What is Social Media?   Personal and Professional networks    on the internet are one in the same   Businesses use socia...
What is Social Media?   The Interconnectedness of Life and    Social Media       What do you want to share?       Where d...
Who would you want to seethis?   Your graduation photos   Photos of your children   Achievements in the workplace   A ...
.. And read this Your opinions on the latest offer at  Amazon Your review of the last film you  downloaded Your view on...
Nothing is Sacred If you upload something to the  internet, expect it to stay there AND  be publicly accessible Archive....
Privacy “Privacy Settings” – how private is  your data? “But my facebook account is private” –  great, but how well do y...
How does this link to SocialWork? Social Work and Social Media - we  are all social creatures at heart We need to commun...
Social MediaWhich social networks do you use?Do you use them as yourself or under a pseudonym? Why?Do you have different u...
Anonymous? Think again   Never assume anonymity – even if    you don’t use your ‘real name’ – you    are still bound by g...
Interconnectedness   The aim of social media is to participate –    not necessarily “either / or” about being    anonymou...
GSCC Codes to note1. As a social care worker you must protect the rights   and promote the interests of service users and ...
The ProfessionSocial work is not just a profession, it is a  lifestyle – live, breathe, eat (maybe not)  social work!When ...
Common Sense Service users have the internet too –  do you want them to know you like to  share photos of fluffy kittens?...
Sourcing Resources When training budgets are low –  opportunities to learn and to guide our  own learning grow Read esta...
Resources - Forums KnowledgeHub
Resources - ForumsCareSpace
“Named” BlogsMartin Webberhttp://martinwebber.net/
“Anonymous” Blogs                             how not to do social work                             http://hownottodosocia...
Building a positive view ofsocial work   Be a responsible ambassador for the    profession   Build links with campaignin...
Communicate!    … and don’t be scared to do so
Challenges   The internet is one huge distraction – full of    kittens   Anonymity vs. Openness   Personal vs. Professi...
You can never have toomany kittens
Benefits   Can meet people you otherwise would have    never come across in usual circumstances    i.e. a social worker i...
The Future   Curation more important than location   Means to an End not an End in itself   No “right” or “wrong” (just...
Resources - Discussion forums http://www.communitycare.co.uk/carespace https://knowledgehub.local.gov.uk http://www.gsc...
Resources - Blogs http://themaskedamhp.blogspot.co.uk/ http://hownottodosocialwork.wordpress.com http://martinwebber.ne...
Thank you for listening             Any questions?
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Social work and social media presentation

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Social work and social media - presentation by Victoria Hart and Helen Roberts at Community Care Live 2012.

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Social work and social media presentation

  1. 1. Social Work andSocial MediaVictoria Hart (Mental Health Social Worker)Helen Roberts (Supervising Social Worker)
  2. 2. Why are we here?Provide a guide through ‘social media’and some discussion about how andwhy we would use it in social work
  3. 3. Why listen to us? Combined social work experience of nearly two decades in practice Active users of social media Practice Educator …and because we’re all you’ve got for the next 45 minutes
  4. 4. What is media? Newspapers Television Journals Magazines Website Content Media is presented knowledge and information
  5. 5. What is Social Media? “facebook is all the people who you used to know, twitter is all the people who you wish you knew” - an internet person (2012)
  6. 6. What is Social Media? Hello! We are @VictoriaHart and @HelenRoberts, but #socialmedia is not just about #twitter
  7. 7. How much do you know?Top Five UK ‘Social Networking/Sites’ Facebook YouTube Twitter Yahoo Answers GumTree
  8. 8. How many?Users of Facebook? 900 million+Users of Twitter 140 millionUsers of Mumsnet 2 million
  9. 9. But.. Biggest isn’t always Best Depends on what you want to do – and where/why you want to do it? Catch up with old school friends or mum? >> Facebook Discuss details of Mental Capacity Act and DoLs legislation? >> KnowledgeHub
  10. 10. Social Media
  11. 11. What is Social Media?Personal or “photos of your lunch”  facebook  instagram  flickr  last.fm  twitter  Pinterest
  12. 12. What is Social Media? Professional or “hey, we should do lunch sometime”  linked.in  facebook  twitter  flickr  instagram … wait, do you see what I see?
  13. 13. But also Blogs (personal / professional) that can be added to/commented on (tumblr, WordPress) Forums (CareSpace) Email lists (MHLO) Newspaper articles which allow comment
  14. 14. What is Social Media? Personal and Professional networks on the internet are one in the same Businesses use social media to promote, employees use social media to communicate, individuals use social media to discover… and share photos of their lunch
  15. 15. What is Social Media? The Interconnectedness of Life and Social Media What do you want to share? Where do you want to share it? Who do you want to share it with? Are you sure about that?
  16. 16. Who would you want to seethis? Your graduation photos Photos of your children Achievements in the workplace A photo of your lunch A work night out Your stag / hen do photographs Everybody? Nobody?
  17. 17. .. And read this Your opinions on the latest offer at Amazon Your review of the last film you downloaded Your view on Britain’s Got Talent last night Your views on the current government How you felt at work yesterday
  18. 18. Nothing is Sacred If you upload something to the internet, expect it to stay there AND be publicly accessible Archive.org Caching and google searches Archiving and permanency are the aims of the internet, we create history every day
  19. 19. Privacy “Privacy Settings” – how private is your data? “But my facebook account is private” – great, but how well do you know all 487 of your “friends”? How much do you want to share?
  20. 20. How does this link to SocialWork? Social Work and Social Media - we are all social creatures at heart We need to communicate and share and have feelings about things The internet, statistically, contains a lot of social workers Some of those social workers use social media
  21. 21. Social MediaWhich social networks do you use?Do you use them as yourself or under a pseudonym? Why?Do you have different usernames for different services?
  22. 22. Anonymous? Think again Never assume anonymity – even if you don’t use your ‘real name’ – you are still bound by guidelines and conduct
  23. 23. Interconnectedness The aim of social media is to participate – not necessarily “either / or” about being anonymous or not, can maintain separate accounts successfully IF done correctly Try to find out your employers policies regarding social media and always stick to GSCC codes re: confidentiality, even if you think you’ve anonymised Use your common sense, anonymous doesn’t mean unaccountable
  24. 24. GSCC Codes to note1. As a social care worker you must protect the rights and promote the interests of service users and carers2. As a social care worker you must strive to maintain the trust and confidence of service users and carers5. As a social care worker you must uphold public trust and confidence in social care services6. As a social care worker you must be accountable for the quality of your work and take responsibility for maintaining and improving your knowledge and skills
  25. 25. The ProfessionSocial work is not just a profession, it is a lifestyle – live, breathe, eat (maybe not) social work!When a social worker misbehaves or breaks the codes, it is public knowledgeYou are the public face of professionalism – “practice as if you will end up on the front page of the Sun – faultless!”
  26. 26. Common Sense Service users have the internet too – do you want them to know you like to share photos of fluffy kittens? Power dynamics – if service users know this information, it blurs the boundaries Never “friend” a service user!
  27. 27. Sourcing Resources When training budgets are low – opportunities to learn and to guide our own learning grow Read established blogs to source useful research Use forums such as KnowledgeHub/CareSpace to ask experts, and give your own expert knowledge back
  28. 28. Resources - Forums KnowledgeHub
  29. 29. Resources - ForumsCareSpace
  30. 30. “Named” BlogsMartin Webberhttp://martinwebber.net/
  31. 31. “Anonymous” Blogs how not to do social work http://hownottodosocialwork.wordpress.com/Social Jerkhttp://socialjerk.wordpress.com/
  32. 32. Building a positive view ofsocial work Be a responsible ambassador for the profession Build links with campaigning organisations and service user led organisations Listen/Learn
  33. 33. Communicate! … and don’t be scared to do so
  34. 34. Challenges The internet is one huge distraction – full of kittens Anonymity vs. Openness Personal vs. Professional Noise to Signal ratio… sometimes social media can feel like a thousand tiny voices all screaming at once
  35. 35. You can never have toomany kittens
  36. 36. Benefits Can meet people you otherwise would have never come across in usual circumstances i.e. a social worker in the Bronx who tweets about Glee! Can assist in finding information / harvesting the minds of experienced professionals Networking – (how do you think us lowly social workers landed a gig at Community Care live otherwise ?!)
  37. 37. The Future Curation more important than location Means to an End not an End in itself No “right” or “wrong” (just guidelines!) Guidelines urgently needed – HPC, GSCC, College of Social Work… anybody! (Call us!)
  38. 38. Resources - Discussion forums http://www.communitycare.co.uk/carespace https://knowledgehub.local.gov.uk http://www.gscc.org.uk/ http://my.basw.co.uk/
  39. 39. Resources - Blogs http://themaskedamhp.blogspot.co.uk/ http://hownottodosocialwork.wordpress.com http://martinwebber.net/ http://www.thementalelf.net/ http://mentalhealthcop.wordpress.com/ http://socialjerk.wordpress.com/
  40. 40. Thank you for listening Any questions?

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