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CSL In Session - Taking Off the Blinders: Customer Service Lessons from Other Industries

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Taking Off the Blinders: Customer Service Lessons from Other Industries - 12/8/2011

Class description: Be honest. How often do you look ONLY at other libraries for examples of customer service strategies and enhancements? This session will broaden your view, drawing together ideas, lessons and examples of customer service strategies from non-library industries and organizations. When it comes to brick-and-mortar and online services alike, libraries MUST look beyond their own backyards to ensure future success and to better serve their communities—or risk irrelevance.

Our facilitator: Jim Duncan, recognized as a 2011 Mover & Shaker by Library Journal, is a library evangelist by day and a nomadic web surfer by night. He can be found online at http://linkedin.com/in/jamesmduncan

Archived recording of the session: http://connect.enetcolorado.org/p4tc3iuhybb/

Published in: Education, Business, Technology
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CSL In Session - Taking Off the Blinders: Customer Service Lessons from Other Industries

  1. 1. CSL In Session Taking Off the Blinders: Customer Service Lessons from Other Industries Our facilitator: Jim Duncan Director of Networking and Resource Sharing Colorado State Library @duncanjcde
  2. 2. LinkedIn – jamesmduncan Twitter – @duncanjcde
  3. 3. Session Goals <ul><li>Encourage thinking about other service industries </li></ul><ul><li>Brainstorm some services </li></ul><ul><li>Pick 1-2 non-library customer service ideas and discuss </li></ul><ul><li>Jump on the roller coaster with me </li></ul><ul><li>Summarize some themes </li></ul>
  4. 6. Mid-Point Poll: Your Process Revealed
  5. 7. Brainstorm! More Service Examples
  6. 8. Quick Service Blaze
  7. 15. Themes?
  8. 16. Thank You for your participation!

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