This document introduces coaching and provides guidance on effective coaching. It explains that coaching is used to transfer skills, improve performance, and foster team sustainability. The coaching cycle involves preparation, demonstration, feedback, and follow up. Preparation includes identifying a goal and performance gap. Effective demonstration considers learning styles. Feedback should be focused on the goal, ask questions, and provide validation. Follow up includes scheduling future sessions and ensuring the learner applies the new skill. Common pitfalls to avoid include delegating too soon before competence is developed.

1. COACHING
Facilitated by:

2. Purpose
 To introduce coaching to the leaders of ACE.
 To help you develop your team’s programs and people
through effective coaching/training.
 To give you the key fundamentals of effective coaching.

3. Where do you use Coaching?

4. Why is Coaching Important?
 To transfer skill
 To improve performance
 To foster healthy team sustainability

5. Coaching Themes
 Skill Specific
 Ask vs. Tell
 Less is More
 Appreciate vs. Depreciate
 Partnering – common performance goal

6. Effective Coaching
Coaching Cycle

7. Effective Coaching - Prep
 PREPARATION
 Environment, Coach & Learner
 Decide on a goal
 Establish GAP
 There must be a different between the learner’s current level of skill
and the target level
 The learner must understand/perceive this gap
 The learner’s GAP will drive the desire to learn

8. Effective Coaching - Do
 DO
 Coach demonstrates & observes
 Hits different learning styles
 Focused on the skill & outcome
 Outcome established during Prep stage
 Coach needs excellent skill/knowledge
 For appropriate feedback
 To role model

9. Effective Coaching - Feedback
 FEEDBACK
 RULES:
 Related to the goal/outcome
 Less is More
 Learner first – why?
 Ask vs. Tell
 What went well?
 What you change for next time?
 Listen & Validate
 Positive & Supportive
 2 strokes for every poke

10. Effective Coaching – Follow Up
 FOLLOW UP
 Schedule it
 Build a plan for next steps
 Learner follows up with Coach
 Generally once skill has been used again next
 Do it!

11. Common Coaching Pitfall...
 DELEGATION
TOO SOON!
 Leadership Styles
vary with the
competence of the
learner.
DELEGATION
requires high
competence

12. Coaching a New Skill
DORAGI
 D – Demonstrate
 O – Observe
 R – Re-demonstrate
 A – Assign Task
 G – Goal Set
 I – Inspect

13. Summary
The learner must have a learning GAP
Prep – Do – Feedback – Follow Up
Coaching is Skill Specific
Don’t jump to Delegate