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Dispute Resolution for Small Business - Greater Victoria Chamber of Commerce - April 6 2011

Presentation delivered, on April 6/2011, at the Greater Victoria Chamber of Commerce, as part of their Business Education Series.

1 of 69
Appropriate Dispute Resolution
  for Small (and Big!) Business




Greater Victoria Chamber of Commerce
April 6, 2011
Ben Ziegler (Collaborative Journeys)
Agenda
1.   Disputes happen
2.   Getting to resolution
3.   Some trends in conflict management
4.   Doing what’s appropriate for your situation
5.   Discussion
Credentials
•   Freelance mediator & business consultant since 2001
•   Mediator & mentor in BC Court Mediation Program
•   Online Dispute Resolution mediator & consultant (eBay, BC
    government)
•   Advisor on CESO (NGO) international development projects
•   Past employee Accenture, Sierra Systems
About you?
Conflict is “normal”
Disputes
happen
Ad

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Dispute Resolution for Small Business - Greater Victoria Chamber of Commerce - April 6 2011