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Cross Cultural Conflict Management

http://www.collaborativejourneys.com "Cross-Cultural Conflict Management" Slides associated with workshop; delivered by Ben Ziegler, at the Inter-cultural Association of Greater Victoria, in December 2014.

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Cross-Cultural
Conflict Management
Inter-Cultural Association of Greater Victoria
December, 2014
Ben Ziegler
Tel: 250.516.3936
zieglerconsulting@shaw.ca
www.collaborativejourneys.com
Agenda
1. Communications, Culture & Conflict
2. Conflict management styles
3. Conflict management skills
4. Strategies for cross-culture conflict
management
About you
Cross Cultural Conflict Management
The word
‘Communication’
is derived from
the Latin word
‘Communis’
which means to
make ‘Common’
Did we make common?
Source Receiver
Message
Medium
Making common – In Real Life and Virtual
ActionIntent Effect
Ad

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Cross Cultural Conflict Management