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The Kaleidoscope of Social
Features:
What Are They And How Do We Use Them

October 29, 2013
2

Adam Levithan
Senior Consultant
Portal Solutions
alevithan@portalsolutions.net
@portalsolutions
@collabadam
3

Kaleidoscope?
4

How can I use “social”
features to enhance
the way my
organization works?
5

Social
Unstructured
Structured
Collaboration
What is Social?
Inspired by: Christian
Buckley
6

Type of Content
Temporary
Record

Audience
Individual

Team

Enterprise

Comparing Features
7

Instant Message

Alevithan: Do you use Instant Messenger to
communicate?
SarcasticColleauge: Yes, actually I’m using In...
8

Instant Message
E-Mail
9

Instant Message
E-Mail

Social
Online Storage
Team Site/
Extranet
10

Instant Message
E-Mail

Social
Team Sites/
Extranet
Online Storage
Intranet
11

Instant Message
E-Mail

Social
Team Sites/
Extranet
Online Storage
Intranet
Document/ Record
Management
12

Social/ Unstructured
13

Microblog/
Newsfeed
14

Microblog/
Newsfeed
15

Microblog/
Newsfeed

Discussion board
16

Microblog/
Newsfeed

Discussion board
17

Microblog/
Newsfeed

Discussion board
Blog
18

Microblog/
Newsfeed

Discussion board
Blog
19

Microblog/
Newsfeed

Discussion board
Blog

Wiki
20

Microblog/
Newsfeed

Discussion board
Blog

Wiki
21

Microblog/
Newsfeed

Discussion board
Blog

Wiki
Group/
Community
22

Microblog/
Newsfeed

Discussion board
Blog

Wiki
Group/
Community
23

E-Mail

Record

Type of Content

Temporary

Instant Message

Inside your company
NOW

Individual

Team

Audience

Ente...
24

Inside your company
SOON

Temporary

Instant Message
E-Mail

Type of Content

Tacit Knowledge Exchange

Social
Online ...
25

Technology Foundation

Type of Content

Temporary

Instant Message
E-Mail
Social
Online Storage

Team Sites/ Extranet
...
26

How does unstructured
fit within my
organization?
• Overall Culture
• Specific need
27

Overall Business
Needs
• Goals for communication and
Mobility in the future
• Industry/Internal compliance
standards
•...
28

Return on Investment
• Happy Employees = Employee
Retention
• Increased Ideation & Finding Answers
= Productivity meas...
29

social
technologies make their
jobs more enjoyable (66%),
more productive (62%) and
"help them get work done
faster" (...
30

Special Offer to
Attendees (limited
time!)

SOCIAL STRATEGY WORKSHOP!
Free two-hour social analysis workshop!
Email al...
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The Kaleidoscope of Social Features: What Are They And How Do We Use Them

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The Kaleidoscope of Social Features: What Are They And How Do We Use Them

  1. 1. The Kaleidoscope of Social Features: What Are They And How Do We Use Them October 29, 2013
  2. 2. 2 Adam Levithan Senior Consultant Portal Solutions alevithan@portalsolutions.net @portalsolutions @collabadam
  3. 3. 3 Kaleidoscope?
  4. 4. 4 How can I use “social” features to enhance the way my organization works?
  5. 5. 5 Social Unstructured Structured Collaboration What is Social? Inspired by: Christian Buckley
  6. 6. 6 Type of Content Temporary Record Audience Individual Team Enterprise Comparing Features
  7. 7. 7 Instant Message Alevithan: Do you use Instant Messenger to communicate? SarcasticColleauge: Yes, actually I’m using Instant Messenger Right now That’s a really good point
  8. 8. 8 Instant Message E-Mail
  9. 9. 9 Instant Message E-Mail Social Online Storage Team Site/ Extranet
  10. 10. 10 Instant Message E-Mail Social Team Sites/ Extranet Online Storage Intranet
  11. 11. 11 Instant Message E-Mail Social Team Sites/ Extranet Online Storage Intranet Document/ Record Management
  12. 12. 12 Social/ Unstructured
  13. 13. 13 Microblog/ Newsfeed
  14. 14. 14 Microblog/ Newsfeed
  15. 15. 15 Microblog/ Newsfeed Discussion board
  16. 16. 16 Microblog/ Newsfeed Discussion board
  17. 17. 17 Microblog/ Newsfeed Discussion board Blog
  18. 18. 18 Microblog/ Newsfeed Discussion board Blog
  19. 19. 19 Microblog/ Newsfeed Discussion board Blog Wiki
  20. 20. 20 Microblog/ Newsfeed Discussion board Blog Wiki
  21. 21. 21 Microblog/ Newsfeed Discussion board Blog Wiki Group/ Community
  22. 22. 22 Microblog/ Newsfeed Discussion board Blog Wiki Group/ Community
  23. 23. 23 E-Mail Record Type of Content Temporary Instant Message Inside your company NOW Individual Team Audience Enterprise
  24. 24. 24 Inside your company SOON Temporary Instant Message E-Mail Type of Content Tacit Knowledge Exchange Social Online Storage Team Sites/ Extranet Record Intranet Document/ Record Management Individual Team Audience Enterprise
  25. 25. 25 Technology Foundation Type of Content Temporary Instant Message E-Mail Social Online Storage Team Sites/ Extranet Record Intranet Document/ Record Management Individual Team Audience Enterprise
  26. 26. 26 How does unstructured fit within my organization? • Overall Culture • Specific need
  27. 27. 27 Overall Business Needs • Goals for communication and Mobility in the future • Industry/Internal compliance standards • Access to long-term knowledge
  28. 28. 28 Return on Investment • Happy Employees = Employee Retention • Increased Ideation & Finding Answers = Productivity measured in minutes • Increase in remote working = Travel Savings
  29. 29. 29 social technologies make their jobs more enjoyable (66%), more productive (62%) and "help them get work done faster" (57%). All in all, said Avanade, of IT decision makers said such those businesses currently using social , 82% want to use more of them in the future. collaboration tools Source: InformationWeek article on Avanade study http://ubm.io/17WDTQs
  30. 30. 30 Special Offer to Attendees (limited time!) SOCIAL STRATEGY WORKSHOP! Free two-hour social analysis workshop! Email alevithan@portalsolutions.net today to set up a time. Join us for more on the Digital Workplace! Webinar: Thursday, November 7th, 11:00am – 12:00pm Beyond Intranets – Enabling a Digital Workplace (Register Today!) Keep the conversation going… #socialspectrum @portalsolutions Thank you for attending!

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