SlideShare a Scribd company logo
1 of 35
Download to read offline
YUBO KOU
Florida State University
A PRACTICE-LED ACCOUNT OF
THE CONCEPTUAL EVOLUTION
OF UX KNOWLEDGE
COLIN M. GRAY
Purdue University
UX is an
emerging,
interdisciplinary
context
0
10
20
30
40
50
60
70
80
90
100
2004-01
2004-07
2005-01
2005-07
2006-01
2006-07
2007-01
2007-07
2008-01
2008-07
2009-01
2009-07
2010-01
2010-07
2011-01
2011-07
2012-01
2012-07
2013-01
2013-07
2014-01
2014-07
2015-01
2015-07
2016-01
2016-07
2017-01
2017-07
2018-01
2018-07
UX Design Worldwide Google Trend
(2004-2018)
Increase in Google searches of “UX design”
Uptake in corporate adoption of UX practices
Rapidly expanding (and diverse) program offerings
User experience: A concept without consensus? Exploring practitioners’
perspectives through an international survey
Carine Lallemand a,b,⇑
, Guillaume Gronier a
, Vincent Koenig b
a
Public Research Centre Henri Tudor, 29 Avenue John F. Kennedy, L-1855 Luxembourg, Luxembourg
b
University of Luxembourg, ECCS Research Unit, Route de Diekirch, L-7220 Walferdange, Luxembourg
a r t i c l e i n f o
Article history:
Available online 17 November 2014
Keywords:
User experience
Survey
Definition
Concept
Practitioners
a b s t r a c t
For more than a decade, User Experience (UX) has grown into a core concept of Human–Computer Inter-
action (HCI). Practitioners and researchers from a wide range of disciplines are daily working with this
concept. However, despite many attempts to understand, define and scope UX, one may still wonder
whether a consensus has been reached on this concept. In a willingness to address the complexity of this
research topic and bring the concept of UX to maturity, a replication of an international survey has been
conducted. The main goal of the present study is to get a better understanding of practitioners’ view-
points on the notion of UX and to analyze potential evolutions over time in the understanding and prac-
tical use of the concept. As both practical and theoretical implications of UX are of the greatest
Contents lists available at ScienceDirect
Computers in Human Behavior
journal homepage: www.elsevier.com/locate/comphumbeh
Little consensus over a body of disciplinary knowledge
GAP
RESEARCH/PRACTICEACADEMIA
PRACTICE
How do practitioners develop and 

maintain their occupational competency?
What can we do as educators to inform 

students’ professional development?
How do practitioners develop and 

maintain their occupational competency?
Prior Work on Defining and Demarcating UX
Survey of UX researchers and practitioners 

(Law et al., 2009; Lallemand et al., 2014)
Interviews with experiences designers and university students 

(Tokkonen and Saariluoma, 2013)
EXCHANGING 

EXPERIENCES
DISTRIBUTED

CRITIQUE
PROFESSIONAL 

DISCLOSURE
(Kou & Gray, 2017) (Kou & Gray, 2018)(Gray & Kou, 2019)
EXCHANGING 

EXPERIENCES
DISTRIBUTED

CRITIQUE
PROFESSIONAL 

DISCLOSURE
“Most UX jobs in the
software industry are UX/UI
frankly. UX =/= UI because
UX is much broader.”
EXCHANGING 

EXPERIENCES
DISTRIBUTED

CRITIQUE
PROFESSIONAL 

DISCLOSURE
U1: Why registration rate
went down after we tested
social login buttons? 



U2: The user was ok as
long as there was no
commitment.
EXCHANGING 

EXPERIENCES
DISTRIBUTED

CRITIQUE
PROFESSIONAL 

DISCLOSURE
“Hi, well I just graduated
with an undergrad in Psych.
I've been interested in the
UX field for a while. At the
moment, I’m sort of stuck
on how to proceed.”
1. What concepts and knowledge categories 

could characterize this body of UX knowledge?
2. How has the UX knowledge shared 

on this site evolved over time?
Using POS Tagger to
extract unigram nouns
(53,281 unigrams)
Collecting practitioners’
conversations on 

UX Stack Exchange
(2008-2017; 21,216 Q&A)
Qualitative analysis to
establish categories
(6 knowledge branches).
Screening to identify
unambiguous words
(604 concepts)
Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc.
Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc.
Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc.
Design Basic (24):
user (90,938), design
(16,373), ux (8,882),
experience (7,709), ui
(6,301), etc.
Interface Elements (146):
button (22,630), text (11, 804), form (10,331), list (10,133), icon
(9,033), color (7,904), menu (7,514), image (6,399), etc.
Interaction patterns (30):
interaction (3,919), notification (1,932), confirmation (1,274),
update (864), scrolling (771), checkout (730), etc.
Commercial
(23):
price (1354), ad
(1259), marketing
(905), ecommerce
(686), etc.
Value (13):
law (595), culture
(546), gender (345),
ip (253), health (144),
localization (143),
etc.
Social (10):
developer (2290),
stakeholder (627),
programmer (432),
dev (385), etc.
Design Process (21):
test (3,647), testing (3257),
prototype (1268),
workflow (1,044), etc.
Design Tool (23):
wireframe (3038), mockup
(3038), bmml (2092),
balsamiq (1998), etc.
User Research (27):
profile (1,278), persona
(1,324), survey (1,118),
participant (1,018),
interview (500), etc.
Accessibility (12)
Accessibility (1102), vision(466),
blindness (267), wcag (214), disability
(123), screenreader (100), etc.
Information Architecture (3):
Architecture (661), ia (319), sitemap
(144)
Privacy/ Security (24): password
(4312), account (3366), security (1457),
validation (1219), registration (898), etc.
Usability (6):
usability (4,743), readability (602),
visibility (322), discoverability (222),
legibility (155), learnability (122).
User Mental Model (23):
feeling (667), perception (591),
impression (461), frustration (364),
appearance (363), emotion (306), etc.
Visualization (3):
visualization (477), 3D: 288, 2D: 83
CONCEPTUAL
PERCEPTIBLE
FEATURES
DESIGNER-
ORIENTED
SPECIFIED
KNOWLEDGE
BRANCHES
BEYONDTHECUBICLE
Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc.
Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc.
Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc.
Design Basic (24):
user (90,938), design
(16,373), ux (8,882),
experience (7,709), ui
(6,301), etc.
Interface Elements (146):
button (22,630), text (11, 804), form (10,331), list (10,133), icon
(9,033), color (7,904), menu (7,514), image (6,399), etc.
Interaction patterns (30):
interaction (3,919), notification (1,932), confirmation (1,274),
update (864), scrolling (771), checkout (730), etc.
Commercial
(23):
price (1354), ad
(1259), marketing
(905), ecommerce
(686), etc.
Value (13):
law (595), culture
(546), gender (345),
ip (253), health (144),
localization (143),
etc.
Social (10):
developer (2290),
stakeholder (627),
programmer (432),
dev (385), etc.
Design Process (21):
test (3,647), testing (3257),
prototype (1268),
workflow (1,044), etc.
Design Tool (23):
wireframe (3038), mockup
(3038), bmml (2092),
balsamiq (1998), etc.
User Research (27):
profile (1,278), persona
(1,324), survey (1,118),
participant (1,018),
interview (500), etc.
Accessibility (12)
Accessibility (1102), vision(466),
blindness (267), wcag (214), disability
(123), screenreader (100), etc.
Information Architecture (3):
Architecture (661), ia (319), sitemap
(144)
Privacy/ Security (24): password
(4312), account (3366), security (1457),
validation (1219), registration (898), etc.
Usability (6):
usability (4,743), readability (602),
visibility (322), discoverability (222),
legibility (155), learnability (122).
User Mental Model (23):
feeling (667), perception (591),
impression (461), frustration (364),
appearance (363), emotion (306), etc.
Visualization (3):
visualization (477), 3D: 288, 2D: 83
CONCEPTUAL
PERCEPTIBLE
FEATURES
DESIGNER-
ORIENTED
SPECIFIED
KNOWLEDGE
BRANCHES
BEYONDTHECUBICLE
Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc.
Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc.
Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc.
Design Basic (24):
user (90,938), design
(16,373), ux (8,882),
experience (7,709), ui
(6,301), etc.
Interface Elements (146):
button (22,630), text (11, 804), form (10,331), list (10,133), icon
(9,033), color (7,904), menu (7,514), image (6,399), etc.
Interaction patterns (30):
interaction (3,919), notification (1,932), confirmation (1,274),
update (864), scrolling (771), checkout (730), etc.
Commercial
(23):
price (1354), ad
(1259), marketing
(905), ecommerce
(686), etc.
Value (13):
law (595), culture
(546), gender (345),
ip (253), health (144),
localization (143),
etc.
Social (10):
developer (2290),
stakeholder (627),
programmer (432),
dev (385), etc.
Design Process (21):
test (3,647), testing (3257),
prototype (1268),
workflow (1,044), etc.
Design Tool (23):
wireframe (3038), mockup
(3038), bmml (2092),
balsamiq (1998), etc.
User Research (27):
profile (1,278), persona
(1,324), survey (1,118),
participant (1,018),
interview (500), etc.
Accessibility (12)
Accessibility (1102), vision(466),
blindness (267), wcag (214), disability
(123), screenreader (100), etc.
Information Architecture (3):
Architecture (661), ia (319), sitemap
(144)
Privacy/ Security (24): password
(4312), account (3366), security (1457),
validation (1219), registration (898), etc.
Usability (6):
usability (4,743), readability (602),
visibility (322), discoverability (222),
legibility (155), learnability (122).
User Mental Model (23):
feeling (667), perception (591),
impression (461), frustration (364),
appearance (363), emotion (306), etc.
Visualization (3):
visualization (477), 3D: 288, 2D: 83
CONCEPTUAL
PERCEPTIBLE
FEATURES
DESIGNER-
ORIENTED
SPECIFIED
KNOWLEDGE
BRANCHES
BEYONDTHECUBICLE
Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc.
Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc.
Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc.
Design Basic (24):
user (90,938), design
(16,373), ux (8,882),
experience (7,709), ui
(6,301), etc.
Interface Elements (146):
button (22,630), text (11, 804), form (10,331), list (10,133), icon
(9,033), color (7,904), menu (7,514), image (6,399), etc.
Interaction patterns (30):
interaction (3,919), notification (1,932), confirmation (1,274),
update (864), scrolling (771), checkout (730), etc.
Commercial
(23):
price (1354), ad
(1259), marketing
(905), ecommerce
(686), etc.
Value (13):
law (595), culture
(546), gender (345),
ip (253), health (144),
localization (143),
etc.
Social (10):
developer (2290),
stakeholder (627),
programmer (432),
dev (385), etc.
Design Process (21):
test (3,647), testing (3257),
prototype (1268),
workflow (1,044), etc.
Design Tool (23):
wireframe (3038), mockup
(3038), bmml (2092),
balsamiq (1998), etc.
User Research (27):
profile (1,278), persona
(1,324), survey (1,118),
participant (1,018),
interview (500), etc.
Accessibility (12)
Accessibility (1102), vision(466),
blindness (267), wcag (214), disability
(123), screenreader (100), etc.
Information Architecture (3):
Architecture (661), ia (319), sitemap
(144)
Privacy/ Security (24): password
(4312), account (3366), security (1457),
validation (1219), registration (898), etc.
Usability (6):
usability (4,743), readability (602),
visibility (322), discoverability (222),
legibility (155), learnability (122).
User Mental Model (23):
feeling (667), perception (591),
impression (461), frustration (364),
appearance (363), emotion (306), etc.
Visualization (3):
visualization (477), 3D: 288, 2D: 83
CONCEPTUAL
PERCEPTIBLE
FEATURES
DESIGNER-
ORIENTED
SPECIFIED
KNOWLEDGE
BRANCHES
BEYONDTHECUBICLE
Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc.
Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc.
Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc.
Design Basic (24):
user (90,938), design
(16,373), ux (8,882),
experience (7,709), ui
(6,301), etc.
Interface Elements (146):
button (22,630), text (11, 804), form (10,331), list (10,133), icon
(9,033), color (7,904), menu (7,514), image (6,399), etc.
Interaction patterns (30):
interaction (3,919), notification (1,932), confirmation (1,274),
update (864), scrolling (771), checkout (730), etc.
Commercial
(23):
price (1354), ad
(1259), marketing
(905), ecommerce
(686), etc.
Value (13):
law (595), culture
(546), gender (345),
ip (253), health (144),
localization (143),
etc.
Social (10):
developer (2290),
stakeholder (627),
programmer (432),
dev (385), etc.
Design Process (21):
test (3,647), testing (3257),
prototype (1268),
workflow (1,044), etc.
Design Tool (23):
wireframe (3038), mockup
(3038), bmml (2092),
balsamiq (1998), etc.
User Research (27):
profile (1,278), persona
(1,324), survey (1,118),
participant (1,018),
interview (500), etc.
Accessibility (12)
Accessibility (1102), vision(466),
blindness (267), wcag (214), disability
(123), screenreader (100), etc.
Information Architecture (3):
Architecture (661), ia (319), sitemap
(144)
Privacy/ Security (24): password
(4312), account (3366), security (1457),
validation (1219), registration (898), etc.
Usability (6):
usability (4,743), readability (602),
visibility (322), discoverability (222),
legibility (155), learnability (122).
User Mental Model (23):
feeling (667), perception (591),
impression (461), frustration (364),
appearance (363), emotion (306), etc.
Visualization (3):
visualization (477), 3D: 288, 2D: 83
CONCEPTUAL
PERCEPTIBLE
FEATURES
DESIGNER-
ORIENTED
SPECIFIED
KNOWLEDGE
BRANCHES
BEYONDTHECUBICLE
Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc.
Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc.
Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc.
Design Basic (24):
user (90,938), design
(16,373), ux (8,882),
experience (7,709), ui
(6,301), etc.
Interface Elements (146):
button (22,630), text (11, 804), form (10,331), list (10,133), icon
(9,033), color (7,904), menu (7,514), image (6,399), etc.
Interaction patterns (30):
interaction (3,919), notification (1,932), confirmation (1,274),
update (864), scrolling (771), checkout (730), etc.
Commercial
(23):
price (1354), ad
(1259), marketing
(905), ecommerce
(686), etc.
Value (13):
law (595), culture
(546), gender (345),
ip (253), health (144),
localization (143),
etc.
Social (10):
developer (2290),
stakeholder (627),
programmer (432),
dev (385), etc.
Design Process (21):
test (3,647), testing (3257),
prototype (1268),
workflow (1,044), etc.
Design Tool (23):
wireframe (3038), mockup
(3038), bmml (2092),
balsamiq (1998), etc.
User Research (27):
profile (1,278), persona
(1,324), survey (1,118),
participant (1,018),
interview (500), etc.
Accessibility (12)
Accessibility (1102), vision(466),
blindness (267), wcag (214), disability
(123), screenreader (100), etc.
Information Architecture (3):
Architecture (661), ia (319), sitemap
(144)
Privacy/ Security (24): password
(4312), account (3366), security (1457),
validation (1219), registration (898), etc.
Usability (6):
usability (4,743), readability (602),
visibility (322), discoverability (222),
legibility (155), learnability (122).
User Mental Model (23):
feeling (667), perception (591),
impression (461), frustration (364),
appearance (363), emotion (306), etc.
Visualization (3):
visualization (477), 3D: 288, 2D: 83
CONCEPTUAL
PERCEPTIBLE
FEATURES
DESIGNER-
ORIENTED
SPECIFIED
KNOWLEDGE
BRANCHES
BEYONDTHECUBICLE
Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc.
Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc.
Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc.
Design Basic (24):
user (90,938), design
(16,373), ux (8,882),
experience (7,709), ui
(6,301), etc.
Interface Elements (146):
button (22,630), text (11, 804), form (10,331), list (10,133), icon
(9,033), color (7,904), menu (7,514), image (6,399), etc.
Interaction patterns (30):
interaction (3,919), notification (1,932), confirmation (1,274),
update (864), scrolling (771), checkout (730), etc.
Commercial
(23):
price (1354), ad
(1259), marketing
(905), ecommerce
(686), etc.
Value (13):
law (595), culture
(546), gender (345),
ip (253), health (144),
localization (143),
etc.
Social (10):
developer (2290),
stakeholder (627),
programmer (432),
dev (385), etc.
Design Process (21):
test (3,647), testing (3257),
prototype (1268),
workflow (1,044), etc.
Design Tool (23):
wireframe (3038), mockup
(3038), bmml (2092),
balsamiq (1998), etc.
User Research (27):
profile (1,278), persona
(1,324), survey (1,118),
participant (1,018),
interview (500), etc.
Accessibility (12)
Accessibility (1102), vision(466),
blindness (267), wcag (214), disability
(123), screenreader (100), etc.
Information Architecture (3):
Architecture (661), ia (319), sitemap
(144)
Privacy/ Security (24): password
(4312), account (3366), security (1457),
validation (1219), registration (898), etc.
Usability (6):
usability (4,743), readability (602),
visibility (322), discoverability (222),
legibility (155), learnability (122).
User Mental Model (23):
feeling (667), perception (591),
impression (461), frustration (364),
appearance (363), emotion (306), etc.
Visualization (3):
visualization (477), 3D: 288, 2D: 83
CONCEPTUAL
PERCEPTIBLE
FEATURES
DESIGNER-
ORIENTED
SPECIFIED
KNOWLEDGE
BRANCHES
BEYONDTHECUBICLE
Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc.
Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc.
Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc.
Design Basic (24):
user (90,938), design
(16,373), ux (8,882),
experience (7,709), ui
(6,301), etc.
Interface Elements (146):
button (22,630), text (11, 804), form (10,331), list (10,133), icon
(9,033), color (7,904), menu (7,514), image (6,399), etc.
Interaction patterns (30):
interaction (3,919), notification (1,932), confirmation (1,274),
update (864), scrolling (771), checkout (730), etc.
Commercial
(23):
price (1354), ad
(1259), marketing
(905), ecommerce
(686), etc.
Value (13):
law (595), culture
(546), gender (345),
ip (253), health (144),
localization (143),
etc.
Social (10):
developer (2290),
stakeholder (627),
programmer (432),
dev (385), etc.
Design Process (21):
test (3,647), testing (3257),
prototype (1268),
workflow (1,044), etc.
Design Tool (23):
wireframe (3038), mockup
(3038), bmml (2092),
balsamiq (1998), etc.
User Research (27):
profile (1,278), persona
(1,324), survey (1,118),
participant (1,018),
interview (500), etc.
Accessibility (12)
Accessibility (1102), vision(466),
blindness (267), wcag (214), disability
(123), screenreader (100), etc.
Information Architecture (3):
Architecture (661), ia (319), sitemap
(144)
Privacy/ Security (24): password
(4312), account (3366), security (1457),
validation (1219), registration (898), etc.
Usability (6):
usability (4,743), readability (602),
visibility (322), discoverability (222),
legibility (155), learnability (122).
User Mental Model (23):
feeling (667), perception (591),
impression (461), frustration (364),
appearance (363), emotion (306), etc.
Visualization (3):
visualization (477), 3D: 288, 2D: 83
CONCEPTUAL
PERCEPTIBLE
FEATURES
DESIGNER-
ORIENTED
SPECIFIED
KNOWLEDGE
BRANCHES
BEYONDTHECUBICLE
A
B
D
E
C
User Mental Model
Usability
Accessiblity
Privacy/Security
Info. Architecture
Visualization
A
B
C
P
I
V
B
D
E
D
We have used social media data and data
analytics to define and demarcate UX
knowledge
We have used
social media data
and data analytics
to define and
demarcate UX
knowledge
however…
Limitations and Future Work
Leveraging social media data and computational techniques to extract evolving
knowledge for emerging occupations such as UX design and data science
Inform educational practices in emerging, interdisciplinary disciplines
YUBO KOU
yubokou.info 

ykou@fsu.edu
COLIN M. GRAY
colingray.me | uxp2.com 

gray42@purdue.edu
THANK YOU

More Related Content

Similar to A Practice-Led Account of the Conceptual Evolution of UX Knowledge

Adventures in Integrating UX in Data-Driven Corporations
Adventures in Integrating UX in Data-Driven CorporationsAdventures in Integrating UX in Data-Driven Corporations
Adventures in Integrating UX in Data-Driven CorporationsAngela Obias
 
Strategic Discipline Overlap - Who's in Charge of Strategy?
Strategic Discipline Overlap - Who's in Charge of Strategy? Strategic Discipline Overlap - Who's in Charge of Strategy?
Strategic Discipline Overlap - Who's in Charge of Strategy? Sarah Weinstein
 
User Experience Design (UXD) Presentation
User Experience Design (UXD) Presentation User Experience Design (UXD) Presentation
User Experience Design (UXD) Presentation Matt Artz
 
User Experience at the European Bioinformatics Institute
User Experience at the European Bioinformatics Institute User Experience at the European Bioinformatics Institute
User Experience at the European Bioinformatics Institute Jennifer Cham
 
User Experience Portfolio. Sushmita Dutt
User Experience Portfolio. Sushmita DuttUser Experience Portfolio. Sushmita Dutt
User Experience Portfolio. Sushmita DuttSushmita Dutt
 
UX Deliverables in Practice
UX Deliverables in PracticeUX Deliverables in Practice
UX Deliverables in PracticePeter Boersma
 
UX design, service design and design thinking
UX design, service design and design thinkingUX design, service design and design thinking
UX design, service design and design thinkingSylvain Cottong
 
How DX is creating a whole new world for UX
How DX is creating a whole new world for UXHow DX is creating a whole new world for UX
How DX is creating a whole new world for UXBrijesh Joshi
 
Sezer Karaoglu (3DUniversum) @ NEXT16
Sezer Karaoglu (3DUniversum) @ NEXT16Sezer Karaoglu (3DUniversum) @ NEXT16
Sezer Karaoglu (3DUniversum) @ NEXT16Media Perspectives
 
What is User Experience?
What is User Experience?What is User Experience?
What is User Experience?Chuck Mallott
 
Silo busting final t_mc_carley
Silo busting  final t_mc_carleySilo busting  final t_mc_carley
Silo busting final t_mc_carleyTonya McCarley
 
Carol Righi Resume
Carol Righi ResumeCarol Righi Resume
Carol Righi ResumeCarol Righi
 
UI/UX Design Course with Placements - Coimbatore
UI/UX Design Course with Placements - CoimbatoreUI/UX Design Course with Placements - Coimbatore
UI/UX Design Course with Placements - CoimbatoreNextskill Technologies
 
Bunnyfoot UX Strategy Workshop
Bunnyfoot UX Strategy WorkshopBunnyfoot UX Strategy Workshop
Bunnyfoot UX Strategy WorkshopDavid Williams
 
Timothy Yeo’s resume
Timothy Yeo’s resumeTimothy Yeo’s resume
Timothy Yeo’s resumeTimothy Yeo
 
A preview of 'Take your users into your UX team & let them design'
A preview of 'Take your users into your UX team & let them design'A preview of 'Take your users into your UX team & let them design'
A preview of 'Take your users into your UX team & let them design'Silvia Calvet
 

Similar to A Practice-Led Account of the Conceptual Evolution of UX Knowledge (20)

Adventures in Integrating UX in Data-Driven Corporations
Adventures in Integrating UX in Data-Driven CorporationsAdventures in Integrating UX in Data-Driven Corporations
Adventures in Integrating UX in Data-Driven Corporations
 
Uxui
UxuiUxui
Uxui
 
Strategic Discipline Overlap - Who's in Charge of Strategy?
Strategic Discipline Overlap - Who's in Charge of Strategy? Strategic Discipline Overlap - Who's in Charge of Strategy?
Strategic Discipline Overlap - Who's in Charge of Strategy?
 
User Experience Design (UXD) Presentation
User Experience Design (UXD) Presentation User Experience Design (UXD) Presentation
User Experience Design (UXD) Presentation
 
What is IA?
What is IA?What is IA?
What is IA?
 
User Experience at the European Bioinformatics Institute
User Experience at the European Bioinformatics Institute User Experience at the European Bioinformatics Institute
User Experience at the European Bioinformatics Institute
 
User Experience Portfolio. Sushmita Dutt
User Experience Portfolio. Sushmita DuttUser Experience Portfolio. Sushmita Dutt
User Experience Portfolio. Sushmita Dutt
 
UX Deliverables in Practice
UX Deliverables in PracticeUX Deliverables in Practice
UX Deliverables in Practice
 
UX design, service design and design thinking
UX design, service design and design thinkingUX design, service design and design thinking
UX design, service design and design thinking
 
How DX is creating a whole new world for UX
How DX is creating a whole new world for UXHow DX is creating a whole new world for UX
How DX is creating a whole new world for UX
 
Engaging UX in engineering
Engaging UX in engineeringEngaging UX in engineering
Engaging UX in engineering
 
Sezer Karaoglu (3DUniversum) @ NEXT16
Sezer Karaoglu (3DUniversum) @ NEXT16Sezer Karaoglu (3DUniversum) @ NEXT16
Sezer Karaoglu (3DUniversum) @ NEXT16
 
What is User Experience?
What is User Experience?What is User Experience?
What is User Experience?
 
Managing People Change in Digital Era
Managing People Change in Digital EraManaging People Change in Digital Era
Managing People Change in Digital Era
 
Silo busting final t_mc_carley
Silo busting  final t_mc_carleySilo busting  final t_mc_carley
Silo busting final t_mc_carley
 
Carol Righi Resume
Carol Righi ResumeCarol Righi Resume
Carol Righi Resume
 
UI/UX Design Course with Placements - Coimbatore
UI/UX Design Course with Placements - CoimbatoreUI/UX Design Course with Placements - Coimbatore
UI/UX Design Course with Placements - Coimbatore
 
Bunnyfoot UX Strategy Workshop
Bunnyfoot UX Strategy WorkshopBunnyfoot UX Strategy Workshop
Bunnyfoot UX Strategy Workshop
 
Timothy Yeo’s resume
Timothy Yeo’s resumeTimothy Yeo’s resume
Timothy Yeo’s resume
 
A preview of 'Take your users into your UX team & let them design'
A preview of 'Take your users into your UX team & let them design'A preview of 'Take your users into your UX team & let them design'
A preview of 'Take your users into your UX team & let them design'
 

More from colin gray

Critical pedagogy and the pluriversal design studio
Critical pedagogy and the pluriversal design studioCritical pedagogy and the pluriversal design studio
Critical pedagogy and the pluriversal design studiocolin gray
 
Critique Assemblages in Response to Emergency Hybrid Studio Pedagogy
Critique Assemblages in Response to Emergency Hybrid Studio PedagogyCritique Assemblages in Response to Emergency Hybrid Studio Pedagogy
Critique Assemblages in Response to Emergency Hybrid Studio Pedagogycolin gray
 
Cross-Cultural UX Pedagogy: A China–US Partnership
Cross-Cultural UX Pedagogy: A China–US PartnershipCross-Cultural UX Pedagogy: A China–US Partnership
Cross-Cultural UX Pedagogy: A China–US Partnershipcolin gray
 
Autono-preneurial Agents in the Community: Developing a Socially Aware API fo...
Autono-preneurial Agents in the Community: Developing a Socially Aware API fo...Autono-preneurial Agents in the Community: Developing a Socially Aware API fo...
Autono-preneurial Agents in the Community: Developing a Socially Aware API fo...colin gray
 
Analyzing Value Discovery in Design Decisions Through Ethicography
Analyzing Value Discovery in Design Decisions Through EthicographyAnalyzing Value Discovery in Design Decisions Through Ethicography
Analyzing Value Discovery in Design Decisions Through Ethicographycolin gray
 
Ethical Mediation in UX Practice
Ethical Mediation in UX PracticeEthical Mediation in UX Practice
Ethical Mediation in UX Practicecolin gray
 
“What do you recommend a complete beginner like me to practice?”: Professiona...
“What do you recommend a complete beginner like me to practice?”: Professiona...“What do you recommend a complete beginner like me to practice?”: Professiona...
“What do you recommend a complete beginner like me to practice?”: Professiona...colin gray
 
Supporting Distributed Critique through Interpretation and Sense-Making in an...
Supporting Distributed Critique through Interpretation and Sense-Making in an...Supporting Distributed Critique through Interpretation and Sense-Making in an...
Supporting Distributed Critique through Interpretation and Sense-Making in an...colin gray
 
Distinctions between the Communication of Experiential and Academic Design Kn...
Distinctions between the Communication of Experiential and Academic Design Kn...Distinctions between the Communication of Experiential and Academic Design Kn...
Distinctions between the Communication of Experiential and Academic Design Kn...colin gray
 
Generating Mobile Application Onboarding Insights Through Minimalist Instruction
Generating Mobile Application Onboarding Insights Through Minimalist InstructionGenerating Mobile Application Onboarding Insights Through Minimalist Instruction
Generating Mobile Application Onboarding Insights Through Minimalist Instructioncolin gray
 
The Dark (Patterns) Side of UX Design
The Dark (Patterns) Side of UX DesignThe Dark (Patterns) Side of UX Design
The Dark (Patterns) Side of UX Designcolin gray
 
Forming A Design Identity in Computing Education Through Reflection and Peer ...
Forming A Design Identity in Computing Education Through Reflection and Peer ...Forming A Design Identity in Computing Education Through Reflection and Peer ...
Forming A Design Identity in Computing Education Through Reflection and Peer ...colin gray
 
Breaking the Model, Breaking the “Rules:” Instructional Design in a Transdisc...
Breaking the Model, Breaking the “Rules:” Instructional Design in a Transdisc...Breaking the Model, Breaking the “Rules:” Instructional Design in a Transdisc...
Breaking the Model, Breaking the “Rules:” Instructional Design in a Transdisc...colin gray
 
Developing a Socially-Aware Engineering Identity Through Transdisciplinary Le...
Developing a Socially-Aware Engineering Identity Through Transdisciplinary Le...Developing a Socially-Aware Engineering Identity Through Transdisciplinary Le...
Developing a Socially-Aware Engineering Identity Through Transdisciplinary Le...colin gray
 
Designers’ Articulation and Activation of Instrumental Design Judgments in Cr...
Designers’ Articulation and Activation of Instrumental Design Judgments in Cr...Designers’ Articulation and Activation of Instrumental Design Judgments in Cr...
Designers’ Articulation and Activation of Instrumental Design Judgments in Cr...colin gray
 
What is the Nature and Intended Use of Design Methods?
What is the Nature and Intended Use of Design Methods?What is the Nature and Intended Use of Design Methods?
What is the Nature and Intended Use of Design Methods?colin gray
 
“It’s More of a Mindset Than a Method”: UX Practitioners’ Conception of Desig...
“It’s More of a Mindset Than a Method”: UX Practitioners’ Conception of Desig...“It’s More of a Mindset Than a Method”: UX Practitioners’ Conception of Desig...
“It’s More of a Mindset Than a Method”: UX Practitioners’ Conception of Desig...colin gray
 
Meaning Reconstruction as an Approach to Analyze Critical Dimensions of HCI R...
Meaning Reconstruction as an Approach to Analyze Critical Dimensions of HCI R...Meaning Reconstruction as an Approach to Analyze Critical Dimensions of HCI R...
Meaning Reconstruction as an Approach to Analyze Critical Dimensions of HCI R...colin gray
 
Inverting Critique: Emergent Technologically-Mediated Critique Practices of D...
Inverting Critique: Emergent Technologically-Mediated Critique Practices of D...Inverting Critique: Emergent Technologically-Mediated Critique Practices of D...
Inverting Critique: Emergent Technologically-Mediated Critique Practices of D...colin gray
 
Developing an Ethically-Aware Design Character through Problem Framing
Developing an Ethically-Aware Design Character through Problem FramingDeveloping an Ethically-Aware Design Character through Problem Framing
Developing an Ethically-Aware Design Character through Problem Framingcolin gray
 

More from colin gray (20)

Critical pedagogy and the pluriversal design studio
Critical pedagogy and the pluriversal design studioCritical pedagogy and the pluriversal design studio
Critical pedagogy and the pluriversal design studio
 
Critique Assemblages in Response to Emergency Hybrid Studio Pedagogy
Critique Assemblages in Response to Emergency Hybrid Studio PedagogyCritique Assemblages in Response to Emergency Hybrid Studio Pedagogy
Critique Assemblages in Response to Emergency Hybrid Studio Pedagogy
 
Cross-Cultural UX Pedagogy: A China–US Partnership
Cross-Cultural UX Pedagogy: A China–US PartnershipCross-Cultural UX Pedagogy: A China–US Partnership
Cross-Cultural UX Pedagogy: A China–US Partnership
 
Autono-preneurial Agents in the Community: Developing a Socially Aware API fo...
Autono-preneurial Agents in the Community: Developing a Socially Aware API fo...Autono-preneurial Agents in the Community: Developing a Socially Aware API fo...
Autono-preneurial Agents in the Community: Developing a Socially Aware API fo...
 
Analyzing Value Discovery in Design Decisions Through Ethicography
Analyzing Value Discovery in Design Decisions Through EthicographyAnalyzing Value Discovery in Design Decisions Through Ethicography
Analyzing Value Discovery in Design Decisions Through Ethicography
 
Ethical Mediation in UX Practice
Ethical Mediation in UX PracticeEthical Mediation in UX Practice
Ethical Mediation in UX Practice
 
“What do you recommend a complete beginner like me to practice?”: Professiona...
“What do you recommend a complete beginner like me to practice?”: Professiona...“What do you recommend a complete beginner like me to practice?”: Professiona...
“What do you recommend a complete beginner like me to practice?”: Professiona...
 
Supporting Distributed Critique through Interpretation and Sense-Making in an...
Supporting Distributed Critique through Interpretation and Sense-Making in an...Supporting Distributed Critique through Interpretation and Sense-Making in an...
Supporting Distributed Critique through Interpretation and Sense-Making in an...
 
Distinctions between the Communication of Experiential and Academic Design Kn...
Distinctions between the Communication of Experiential and Academic Design Kn...Distinctions between the Communication of Experiential and Academic Design Kn...
Distinctions between the Communication of Experiential and Academic Design Kn...
 
Generating Mobile Application Onboarding Insights Through Minimalist Instruction
Generating Mobile Application Onboarding Insights Through Minimalist InstructionGenerating Mobile Application Onboarding Insights Through Minimalist Instruction
Generating Mobile Application Onboarding Insights Through Minimalist Instruction
 
The Dark (Patterns) Side of UX Design
The Dark (Patterns) Side of UX DesignThe Dark (Patterns) Side of UX Design
The Dark (Patterns) Side of UX Design
 
Forming A Design Identity in Computing Education Through Reflection and Peer ...
Forming A Design Identity in Computing Education Through Reflection and Peer ...Forming A Design Identity in Computing Education Through Reflection and Peer ...
Forming A Design Identity in Computing Education Through Reflection and Peer ...
 
Breaking the Model, Breaking the “Rules:” Instructional Design in a Transdisc...
Breaking the Model, Breaking the “Rules:” Instructional Design in a Transdisc...Breaking the Model, Breaking the “Rules:” Instructional Design in a Transdisc...
Breaking the Model, Breaking the “Rules:” Instructional Design in a Transdisc...
 
Developing a Socially-Aware Engineering Identity Through Transdisciplinary Le...
Developing a Socially-Aware Engineering Identity Through Transdisciplinary Le...Developing a Socially-Aware Engineering Identity Through Transdisciplinary Le...
Developing a Socially-Aware Engineering Identity Through Transdisciplinary Le...
 
Designers’ Articulation and Activation of Instrumental Design Judgments in Cr...
Designers’ Articulation and Activation of Instrumental Design Judgments in Cr...Designers’ Articulation and Activation of Instrumental Design Judgments in Cr...
Designers’ Articulation and Activation of Instrumental Design Judgments in Cr...
 
What is the Nature and Intended Use of Design Methods?
What is the Nature and Intended Use of Design Methods?What is the Nature and Intended Use of Design Methods?
What is the Nature and Intended Use of Design Methods?
 
“It’s More of a Mindset Than a Method”: UX Practitioners’ Conception of Desig...
“It’s More of a Mindset Than a Method”: UX Practitioners’ Conception of Desig...“It’s More of a Mindset Than a Method”: UX Practitioners’ Conception of Desig...
“It’s More of a Mindset Than a Method”: UX Practitioners’ Conception of Desig...
 
Meaning Reconstruction as an Approach to Analyze Critical Dimensions of HCI R...
Meaning Reconstruction as an Approach to Analyze Critical Dimensions of HCI R...Meaning Reconstruction as an Approach to Analyze Critical Dimensions of HCI R...
Meaning Reconstruction as an Approach to Analyze Critical Dimensions of HCI R...
 
Inverting Critique: Emergent Technologically-Mediated Critique Practices of D...
Inverting Critique: Emergent Technologically-Mediated Critique Practices of D...Inverting Critique: Emergent Technologically-Mediated Critique Practices of D...
Inverting Critique: Emergent Technologically-Mediated Critique Practices of D...
 
Developing an Ethically-Aware Design Character through Problem Framing
Developing an Ethically-Aware Design Character through Problem FramingDeveloping an Ethically-Aware Design Character through Problem Framing
Developing an Ethically-Aware Design Character through Problem Framing
 

Recently uploaded

Spring 2024 wkrm_Enhancing Campus Mobility.pdf
Spring 2024 wkrm_Enhancing Campus Mobility.pdfSpring 2024 wkrm_Enhancing Campus Mobility.pdf
Spring 2024 wkrm_Enhancing Campus Mobility.pdfJon Freach
 
Presentation on 3D Printing.pptx presentation
Presentation on 3D Printing.pptx presentationPresentation on 3D Printing.pptx presentation
Presentation on 3D Printing.pptx presentationajroy0196
 
Redefining Globalization, urbanisation and Localisation
Redefining Globalization, urbanisation and LocalisationRedefining Globalization, urbanisation and Localisation
Redefining Globalization, urbanisation and LocalisationJIT KUMAR GUPTA
 
Art Nouveau Movement Presentation for Art History.
Art Nouveau Movement Presentation for Art History.Art Nouveau Movement Presentation for Art History.
Art Nouveau Movement Presentation for Art History.rrimika1
 
Design Portofolios - Licensed Architect / BIM Specialist
Design Portofolios - Licensed Architect / BIM SpecialistDesign Portofolios - Licensed Architect / BIM Specialist
Design Portofolios - Licensed Architect / BIM SpecialistYudistira
 
Knowing, Understanding and Planning Cities- Role and Relevance Physical Plan...
Knowing, Understanding and Planning Cities- Role and Relevance  Physical Plan...Knowing, Understanding and Planning Cities- Role and Relevance  Physical Plan...
Knowing, Understanding and Planning Cities- Role and Relevance Physical Plan...JIT KUMAR GUPTA
 
Eric Parein CV. Parein in English is best pronounced as PARE-IN
Eric Parein CV. Parein in English is best pronounced as PARE-INEric Parein CV. Parein in English is best pronounced as PARE-IN
Eric Parein CV. Parein in English is best pronounced as PARE-INEric Parein
 
一比一原版格林威治大学毕业证成绩单如何办理
一比一原版格林威治大学毕业证成绩单如何办理一比一原版格林威治大学毕业证成绩单如何办理
一比一原版格林威治大学毕业证成绩单如何办理cyebo
 
FW25-26 Fashion Key Items Trend Book Peclers Paris
FW25-26 Fashion Key Items Trend Book Peclers ParisFW25-26 Fashion Key Items Trend Book Peclers Paris
FW25-26 Fashion Key Items Trend Book Peclers ParisPeclers Paris
 
Claire's designing portfolio presentation
Claire's designing portfolio presentationClaire's designing portfolio presentation
Claire's designing portfolio presentationssuser8fae18
 
Design lessons from Singapore | Volume 3
Design lessons from Singapore | Volume 3Design lessons from Singapore | Volume 3
Design lessons from Singapore | Volume 3Remy Rey De Barros
 
Dos And Dont's Of Logo Design For 2024..
Dos And Dont's Of Logo Design For 2024..Dos And Dont's Of Logo Design For 2024..
Dos And Dont's Of Logo Design For 2024..GB Logo Design
 
Abdulaziz Tariq Abdulaziz Mustafa CV 2024
Abdulaziz Tariq Abdulaziz Mustafa CV 2024Abdulaziz Tariq Abdulaziz Mustafa CV 2024
Abdulaziz Tariq Abdulaziz Mustafa CV 2024Abdulaziz Mustafa
 
Research about Venice ppt for grade 6f anas
Research about Venice ppt for grade 6f anasResearch about Venice ppt for grade 6f anas
Research about Venice ppt for grade 6f anasanasabutalha2013
 
iF_Design_Trend_Report_twentytwenrythree
iF_Design_Trend_Report_twentytwenrythreeiF_Design_Trend_Report_twentytwenrythree
iF_Design_Trend_Report_twentytwenrythreeCarlgaming1
 
Heuristic Evaluation of System & Application
Heuristic Evaluation of System & ApplicationHeuristic Evaluation of System & Application
Heuristic Evaluation of System & ApplicationJaime Brown
 
Extended Reality(XR) Development in immersive design
Extended Reality(XR) Development in immersive designExtended Reality(XR) Development in immersive design
Extended Reality(XR) Development in immersive designGOWSIKRAJA PALANISAMY
 
Week of Action 2022_EIT Climate-KIC_Headers
Week of Action 2022_EIT Climate-KIC_HeadersWeek of Action 2022_EIT Climate-KIC_Headers
Week of Action 2022_EIT Climate-KIC_Headersekinlvnt
 
Pitch Presentation for Service Design in Technology
Pitch Presentation for Service Design in TechnologyPitch Presentation for Service Design in Technology
Pitch Presentation for Service Design in TechnologyJaime Brown
 
Recycled Modular Low Cost Construction .pdf
Recycled Modular Low Cost Construction .pdfRecycled Modular Low Cost Construction .pdf
Recycled Modular Low Cost Construction .pdfjeffreycarroll14
 

Recently uploaded (20)

Spring 2024 wkrm_Enhancing Campus Mobility.pdf
Spring 2024 wkrm_Enhancing Campus Mobility.pdfSpring 2024 wkrm_Enhancing Campus Mobility.pdf
Spring 2024 wkrm_Enhancing Campus Mobility.pdf
 
Presentation on 3D Printing.pptx presentation
Presentation on 3D Printing.pptx presentationPresentation on 3D Printing.pptx presentation
Presentation on 3D Printing.pptx presentation
 
Redefining Globalization, urbanisation and Localisation
Redefining Globalization, urbanisation and LocalisationRedefining Globalization, urbanisation and Localisation
Redefining Globalization, urbanisation and Localisation
 
Art Nouveau Movement Presentation for Art History.
Art Nouveau Movement Presentation for Art History.Art Nouveau Movement Presentation for Art History.
Art Nouveau Movement Presentation for Art History.
 
Design Portofolios - Licensed Architect / BIM Specialist
Design Portofolios - Licensed Architect / BIM SpecialistDesign Portofolios - Licensed Architect / BIM Specialist
Design Portofolios - Licensed Architect / BIM Specialist
 
Knowing, Understanding and Planning Cities- Role and Relevance Physical Plan...
Knowing, Understanding and Planning Cities- Role and Relevance  Physical Plan...Knowing, Understanding and Planning Cities- Role and Relevance  Physical Plan...
Knowing, Understanding and Planning Cities- Role and Relevance Physical Plan...
 
Eric Parein CV. Parein in English is best pronounced as PARE-IN
Eric Parein CV. Parein in English is best pronounced as PARE-INEric Parein CV. Parein in English is best pronounced as PARE-IN
Eric Parein CV. Parein in English is best pronounced as PARE-IN
 
一比一原版格林威治大学毕业证成绩单如何办理
一比一原版格林威治大学毕业证成绩单如何办理一比一原版格林威治大学毕业证成绩单如何办理
一比一原版格林威治大学毕业证成绩单如何办理
 
FW25-26 Fashion Key Items Trend Book Peclers Paris
FW25-26 Fashion Key Items Trend Book Peclers ParisFW25-26 Fashion Key Items Trend Book Peclers Paris
FW25-26 Fashion Key Items Trend Book Peclers Paris
 
Claire's designing portfolio presentation
Claire's designing portfolio presentationClaire's designing portfolio presentation
Claire's designing portfolio presentation
 
Design lessons from Singapore | Volume 3
Design lessons from Singapore | Volume 3Design lessons from Singapore | Volume 3
Design lessons from Singapore | Volume 3
 
Dos And Dont's Of Logo Design For 2024..
Dos And Dont's Of Logo Design For 2024..Dos And Dont's Of Logo Design For 2024..
Dos And Dont's Of Logo Design For 2024..
 
Abdulaziz Tariq Abdulaziz Mustafa CV 2024
Abdulaziz Tariq Abdulaziz Mustafa CV 2024Abdulaziz Tariq Abdulaziz Mustafa CV 2024
Abdulaziz Tariq Abdulaziz Mustafa CV 2024
 
Research about Venice ppt for grade 6f anas
Research about Venice ppt for grade 6f anasResearch about Venice ppt for grade 6f anas
Research about Venice ppt for grade 6f anas
 
iF_Design_Trend_Report_twentytwenrythree
iF_Design_Trend_Report_twentytwenrythreeiF_Design_Trend_Report_twentytwenrythree
iF_Design_Trend_Report_twentytwenrythree
 
Heuristic Evaluation of System & Application
Heuristic Evaluation of System & ApplicationHeuristic Evaluation of System & Application
Heuristic Evaluation of System & Application
 
Extended Reality(XR) Development in immersive design
Extended Reality(XR) Development in immersive designExtended Reality(XR) Development in immersive design
Extended Reality(XR) Development in immersive design
 
Week of Action 2022_EIT Climate-KIC_Headers
Week of Action 2022_EIT Climate-KIC_HeadersWeek of Action 2022_EIT Climate-KIC_Headers
Week of Action 2022_EIT Climate-KIC_Headers
 
Pitch Presentation for Service Design in Technology
Pitch Presentation for Service Design in TechnologyPitch Presentation for Service Design in Technology
Pitch Presentation for Service Design in Technology
 
Recycled Modular Low Cost Construction .pdf
Recycled Modular Low Cost Construction .pdfRecycled Modular Low Cost Construction .pdf
Recycled Modular Low Cost Construction .pdf
 

A Practice-Led Account of the Conceptual Evolution of UX Knowledge

  • 1. YUBO KOU Florida State University A PRACTICE-LED ACCOUNT OF THE CONCEPTUAL EVOLUTION OF UX KNOWLEDGE COLIN M. GRAY Purdue University
  • 4. Uptake in corporate adoption of UX practices
  • 5. Rapidly expanding (and diverse) program offerings
  • 6. User experience: A concept without consensus? Exploring practitioners’ perspectives through an international survey Carine Lallemand a,b,⇑ , Guillaume Gronier a , Vincent Koenig b a Public Research Centre Henri Tudor, 29 Avenue John F. Kennedy, L-1855 Luxembourg, Luxembourg b University of Luxembourg, ECCS Research Unit, Route de Diekirch, L-7220 Walferdange, Luxembourg a r t i c l e i n f o Article history: Available online 17 November 2014 Keywords: User experience Survey Definition Concept Practitioners a b s t r a c t For more than a decade, User Experience (UX) has grown into a core concept of Human–Computer Inter- action (HCI). Practitioners and researchers from a wide range of disciplines are daily working with this concept. However, despite many attempts to understand, define and scope UX, one may still wonder whether a consensus has been reached on this concept. In a willingness to address the complexity of this research topic and bring the concept of UX to maturity, a replication of an international survey has been conducted. The main goal of the present study is to get a better understanding of practitioners’ view- points on the notion of UX and to analyze potential evolutions over time in the understanding and prac- tical use of the concept. As both practical and theoretical implications of UX are of the greatest Contents lists available at ScienceDirect Computers in Human Behavior journal homepage: www.elsevier.com/locate/comphumbeh Little consensus over a body of disciplinary knowledge
  • 8. How do practitioners develop and 
 maintain their occupational competency?
  • 9. What can we do as educators to inform 
 students’ professional development? How do practitioners develop and 
 maintain their occupational competency?
  • 10. Prior Work on Defining and Demarcating UX Survey of UX researchers and practitioners 
 (Law et al., 2009; Lallemand et al., 2014) Interviews with experiences designers and university students 
 (Tokkonen and Saariluoma, 2013)
  • 12. EXCHANGING 
 EXPERIENCES DISTRIBUTED
 CRITIQUE PROFESSIONAL 
 DISCLOSURE “Most UX jobs in the software industry are UX/UI frankly. UX =/= UI because UX is much broader.”
  • 13. EXCHANGING 
 EXPERIENCES DISTRIBUTED
 CRITIQUE PROFESSIONAL 
 DISCLOSURE U1: Why registration rate went down after we tested social login buttons? 
 
 U2: The user was ok as long as there was no commitment.
  • 14. EXCHANGING 
 EXPERIENCES DISTRIBUTED
 CRITIQUE PROFESSIONAL 
 DISCLOSURE “Hi, well I just graduated with an undergrad in Psych. I've been interested in the UX field for a while. At the moment, I’m sort of stuck on how to proceed.”
  • 15.
  • 16.
  • 17. 1. What concepts and knowledge categories 
 could characterize this body of UX knowledge? 2. How has the UX knowledge shared 
 on this site evolved over time?
  • 18. Using POS Tagger to extract unigram nouns (53,281 unigrams) Collecting practitioners’ conversations on 
 UX Stack Exchange (2008-2017; 21,216 Q&A) Qualitative analysis to establish categories (6 knowledge branches). Screening to identify unambiguous words (604 concepts)
  • 19. Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc. Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc. Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc. Design Basic (24): user (90,938), design (16,373), ux (8,882), experience (7,709), ui (6,301), etc. Interface Elements (146): button (22,630), text (11, 804), form (10,331), list (10,133), icon (9,033), color (7,904), menu (7,514), image (6,399), etc. Interaction patterns (30): interaction (3,919), notification (1,932), confirmation (1,274), update (864), scrolling (771), checkout (730), etc. Commercial (23): price (1354), ad (1259), marketing (905), ecommerce (686), etc. Value (13): law (595), culture (546), gender (345), ip (253), health (144), localization (143), etc. Social (10): developer (2290), stakeholder (627), programmer (432), dev (385), etc. Design Process (21): test (3,647), testing (3257), prototype (1268), workflow (1,044), etc. Design Tool (23): wireframe (3038), mockup (3038), bmml (2092), balsamiq (1998), etc. User Research (27): profile (1,278), persona (1,324), survey (1,118), participant (1,018), interview (500), etc. Accessibility (12) Accessibility (1102), vision(466), blindness (267), wcag (214), disability (123), screenreader (100), etc. Information Architecture (3): Architecture (661), ia (319), sitemap (144) Privacy/ Security (24): password (4312), account (3366), security (1457), validation (1219), registration (898), etc. Usability (6): usability (4,743), readability (602), visibility (322), discoverability (222), legibility (155), learnability (122). User Mental Model (23): feeling (667), perception (591), impression (461), frustration (364), appearance (363), emotion (306), etc. Visualization (3): visualization (477), 3D: 288, 2D: 83 CONCEPTUAL PERCEPTIBLE FEATURES DESIGNER- ORIENTED SPECIFIED KNOWLEDGE BRANCHES BEYONDTHECUBICLE
  • 20. Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc. Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc. Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc. Design Basic (24): user (90,938), design (16,373), ux (8,882), experience (7,709), ui (6,301), etc. Interface Elements (146): button (22,630), text (11, 804), form (10,331), list (10,133), icon (9,033), color (7,904), menu (7,514), image (6,399), etc. Interaction patterns (30): interaction (3,919), notification (1,932), confirmation (1,274), update (864), scrolling (771), checkout (730), etc. Commercial (23): price (1354), ad (1259), marketing (905), ecommerce (686), etc. Value (13): law (595), culture (546), gender (345), ip (253), health (144), localization (143), etc. Social (10): developer (2290), stakeholder (627), programmer (432), dev (385), etc. Design Process (21): test (3,647), testing (3257), prototype (1268), workflow (1,044), etc. Design Tool (23): wireframe (3038), mockup (3038), bmml (2092), balsamiq (1998), etc. User Research (27): profile (1,278), persona (1,324), survey (1,118), participant (1,018), interview (500), etc. Accessibility (12) Accessibility (1102), vision(466), blindness (267), wcag (214), disability (123), screenreader (100), etc. Information Architecture (3): Architecture (661), ia (319), sitemap (144) Privacy/ Security (24): password (4312), account (3366), security (1457), validation (1219), registration (898), etc. Usability (6): usability (4,743), readability (602), visibility (322), discoverability (222), legibility (155), learnability (122). User Mental Model (23): feeling (667), perception (591), impression (461), frustration (364), appearance (363), emotion (306), etc. Visualization (3): visualization (477), 3D: 288, 2D: 83 CONCEPTUAL PERCEPTIBLE FEATURES DESIGNER- ORIENTED SPECIFIED KNOWLEDGE BRANCHES BEYONDTHECUBICLE
  • 21. Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc. Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc. Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc. Design Basic (24): user (90,938), design (16,373), ux (8,882), experience (7,709), ui (6,301), etc. Interface Elements (146): button (22,630), text (11, 804), form (10,331), list (10,133), icon (9,033), color (7,904), menu (7,514), image (6,399), etc. Interaction patterns (30): interaction (3,919), notification (1,932), confirmation (1,274), update (864), scrolling (771), checkout (730), etc. Commercial (23): price (1354), ad (1259), marketing (905), ecommerce (686), etc. Value (13): law (595), culture (546), gender (345), ip (253), health (144), localization (143), etc. Social (10): developer (2290), stakeholder (627), programmer (432), dev (385), etc. Design Process (21): test (3,647), testing (3257), prototype (1268), workflow (1,044), etc. Design Tool (23): wireframe (3038), mockup (3038), bmml (2092), balsamiq (1998), etc. User Research (27): profile (1,278), persona (1,324), survey (1,118), participant (1,018), interview (500), etc. Accessibility (12) Accessibility (1102), vision(466), blindness (267), wcag (214), disability (123), screenreader (100), etc. Information Architecture (3): Architecture (661), ia (319), sitemap (144) Privacy/ Security (24): password (4312), account (3366), security (1457), validation (1219), registration (898), etc. Usability (6): usability (4,743), readability (602), visibility (322), discoverability (222), legibility (155), learnability (122). User Mental Model (23): feeling (667), perception (591), impression (461), frustration (364), appearance (363), emotion (306), etc. Visualization (3): visualization (477), 3D: 288, 2D: 83 CONCEPTUAL PERCEPTIBLE FEATURES DESIGNER- ORIENTED SPECIFIED KNOWLEDGE BRANCHES BEYONDTHECUBICLE
  • 22. Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc. Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc. Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc. Design Basic (24): user (90,938), design (16,373), ux (8,882), experience (7,709), ui (6,301), etc. Interface Elements (146): button (22,630), text (11, 804), form (10,331), list (10,133), icon (9,033), color (7,904), menu (7,514), image (6,399), etc. Interaction patterns (30): interaction (3,919), notification (1,932), confirmation (1,274), update (864), scrolling (771), checkout (730), etc. Commercial (23): price (1354), ad (1259), marketing (905), ecommerce (686), etc. Value (13): law (595), culture (546), gender (345), ip (253), health (144), localization (143), etc. Social (10): developer (2290), stakeholder (627), programmer (432), dev (385), etc. Design Process (21): test (3,647), testing (3257), prototype (1268), workflow (1,044), etc. Design Tool (23): wireframe (3038), mockup (3038), bmml (2092), balsamiq (1998), etc. User Research (27): profile (1,278), persona (1,324), survey (1,118), participant (1,018), interview (500), etc. Accessibility (12) Accessibility (1102), vision(466), blindness (267), wcag (214), disability (123), screenreader (100), etc. Information Architecture (3): Architecture (661), ia (319), sitemap (144) Privacy/ Security (24): password (4312), account (3366), security (1457), validation (1219), registration (898), etc. Usability (6): usability (4,743), readability (602), visibility (322), discoverability (222), legibility (155), learnability (122). User Mental Model (23): feeling (667), perception (591), impression (461), frustration (364), appearance (363), emotion (306), etc. Visualization (3): visualization (477), 3D: 288, 2D: 83 CONCEPTUAL PERCEPTIBLE FEATURES DESIGNER- ORIENTED SPECIFIED KNOWLEDGE BRANCHES BEYONDTHECUBICLE
  • 23. Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc. Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc. Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc. Design Basic (24): user (90,938), design (16,373), ux (8,882), experience (7,709), ui (6,301), etc. Interface Elements (146): button (22,630), text (11, 804), form (10,331), list (10,133), icon (9,033), color (7,904), menu (7,514), image (6,399), etc. Interaction patterns (30): interaction (3,919), notification (1,932), confirmation (1,274), update (864), scrolling (771), checkout (730), etc. Commercial (23): price (1354), ad (1259), marketing (905), ecommerce (686), etc. Value (13): law (595), culture (546), gender (345), ip (253), health (144), localization (143), etc. Social (10): developer (2290), stakeholder (627), programmer (432), dev (385), etc. Design Process (21): test (3,647), testing (3257), prototype (1268), workflow (1,044), etc. Design Tool (23): wireframe (3038), mockup (3038), bmml (2092), balsamiq (1998), etc. User Research (27): profile (1,278), persona (1,324), survey (1,118), participant (1,018), interview (500), etc. Accessibility (12) Accessibility (1102), vision(466), blindness (267), wcag (214), disability (123), screenreader (100), etc. Information Architecture (3): Architecture (661), ia (319), sitemap (144) Privacy/ Security (24): password (4312), account (3366), security (1457), validation (1219), registration (898), etc. Usability (6): usability (4,743), readability (602), visibility (322), discoverability (222), legibility (155), learnability (122). User Mental Model (23): feeling (667), perception (591), impression (461), frustration (364), appearance (363), emotion (306), etc. Visualization (3): visualization (477), 3D: 288, 2D: 83 CONCEPTUAL PERCEPTIBLE FEATURES DESIGNER- ORIENTED SPECIFIED KNOWLEDGE BRANCHES BEYONDTHECUBICLE
  • 24. Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc. Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc. Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc. Design Basic (24): user (90,938), design (16,373), ux (8,882), experience (7,709), ui (6,301), etc. Interface Elements (146): button (22,630), text (11, 804), form (10,331), list (10,133), icon (9,033), color (7,904), menu (7,514), image (6,399), etc. Interaction patterns (30): interaction (3,919), notification (1,932), confirmation (1,274), update (864), scrolling (771), checkout (730), etc. Commercial (23): price (1354), ad (1259), marketing (905), ecommerce (686), etc. Value (13): law (595), culture (546), gender (345), ip (253), health (144), localization (143), etc. Social (10): developer (2290), stakeholder (627), programmer (432), dev (385), etc. Design Process (21): test (3,647), testing (3257), prototype (1268), workflow (1,044), etc. Design Tool (23): wireframe (3038), mockup (3038), bmml (2092), balsamiq (1998), etc. User Research (27): profile (1,278), persona (1,324), survey (1,118), participant (1,018), interview (500), etc. Accessibility (12) Accessibility (1102), vision(466), blindness (267), wcag (214), disability (123), screenreader (100), etc. Information Architecture (3): Architecture (661), ia (319), sitemap (144) Privacy/ Security (24): password (4312), account (3366), security (1457), validation (1219), registration (898), etc. Usability (6): usability (4,743), readability (602), visibility (322), discoverability (222), legibility (155), learnability (122). User Mental Model (23): feeling (667), perception (591), impression (461), frustration (364), appearance (363), emotion (306), etc. Visualization (3): visualization (477), 3D: 288, 2D: 83 CONCEPTUAL PERCEPTIBLE FEATURES DESIGNER- ORIENTED SPECIFIED KNOWLEDGE BRANCHES BEYONDTHECUBICLE
  • 25. Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc. Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc. Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc. Design Basic (24): user (90,938), design (16,373), ux (8,882), experience (7,709), ui (6,301), etc. Interface Elements (146): button (22,630), text (11, 804), form (10,331), list (10,133), icon (9,033), color (7,904), menu (7,514), image (6,399), etc. Interaction patterns (30): interaction (3,919), notification (1,932), confirmation (1,274), update (864), scrolling (771), checkout (730), etc. Commercial (23): price (1354), ad (1259), marketing (905), ecommerce (686), etc. Value (13): law (595), culture (546), gender (345), ip (253), health (144), localization (143), etc. Social (10): developer (2290), stakeholder (627), programmer (432), dev (385), etc. Design Process (21): test (3,647), testing (3257), prototype (1268), workflow (1,044), etc. Design Tool (23): wireframe (3038), mockup (3038), bmml (2092), balsamiq (1998), etc. User Research (27): profile (1,278), persona (1,324), survey (1,118), participant (1,018), interview (500), etc. Accessibility (12) Accessibility (1102), vision(466), blindness (267), wcag (214), disability (123), screenreader (100), etc. Information Architecture (3): Architecture (661), ia (319), sitemap (144) Privacy/ Security (24): password (4312), account (3366), security (1457), validation (1219), registration (898), etc. Usability (6): usability (4,743), readability (602), visibility (322), discoverability (222), legibility (155), learnability (122). User Mental Model (23): feeling (667), perception (591), impression (461), frustration (364), appearance (363), emotion (306), etc. Visualization (3): visualization (477), 3D: 288, 2D: 83 CONCEPTUAL PERCEPTIBLE FEATURES DESIGNER- ORIENTED SPECIFIED KNOWLEDGE BRANCHES BEYONDTHECUBICLE
  • 26. Theory (14): affordance(845), theory (444), psychology (360), paradigm (304), fidelity (276), terminology (274), etc. Intermediate-Level Knowledge (24): guideline (2407), principle (1195), Nielsen (635), heuristic (456), norman (341), etc. Tech Basic (179): page (19,952), app (11,329), link (9,258), email (5,603), device (4,857), browser (3,629), etc. Design Basic (24): user (90,938), design (16,373), ux (8,882), experience (7,709), ui (6,301), etc. Interface Elements (146): button (22,630), text (11, 804), form (10,331), list (10,133), icon (9,033), color (7,904), menu (7,514), image (6,399), etc. Interaction patterns (30): interaction (3,919), notification (1,932), confirmation (1,274), update (864), scrolling (771), checkout (730), etc. Commercial (23): price (1354), ad (1259), marketing (905), ecommerce (686), etc. Value (13): law (595), culture (546), gender (345), ip (253), health (144), localization (143), etc. Social (10): developer (2290), stakeholder (627), programmer (432), dev (385), etc. Design Process (21): test (3,647), testing (3257), prototype (1268), workflow (1,044), etc. Design Tool (23): wireframe (3038), mockup (3038), bmml (2092), balsamiq (1998), etc. User Research (27): profile (1,278), persona (1,324), survey (1,118), participant (1,018), interview (500), etc. Accessibility (12) Accessibility (1102), vision(466), blindness (267), wcag (214), disability (123), screenreader (100), etc. Information Architecture (3): Architecture (661), ia (319), sitemap (144) Privacy/ Security (24): password (4312), account (3366), security (1457), validation (1219), registration (898), etc. Usability (6): usability (4,743), readability (602), visibility (322), discoverability (222), legibility (155), learnability (122). User Mental Model (23): feeling (667), perception (591), impression (461), frustration (364), appearance (363), emotion (306), etc. Visualization (3): visualization (477), 3D: 288, 2D: 83 CONCEPTUAL PERCEPTIBLE FEATURES DESIGNER- ORIENTED SPECIFIED KNOWLEDGE BRANCHES BEYONDTHECUBICLE
  • 29. B D E
  • 30. D
  • 31. We have used social media data and data analytics to define and demarcate UX knowledge
  • 32. We have used social media data and data analytics to define and demarcate UX knowledge however…
  • 33.
  • 34. Limitations and Future Work Leveraging social media data and computational techniques to extract evolving knowledge for emerging occupations such as UX design and data science Inform educational practices in emerging, interdisciplinary disciplines
  • 35. YUBO KOU yubokou.info 
 ykou@fsu.edu COLIN M. GRAY colingray.me | uxp2.com 
 gray42@purdue.edu THANK YOU