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Do you open a banana from the stem, or do you pinch the end like monkeys do, using the stem as a handle? How many other ways could a banana be opened? Did you know there was more than one way?
We can easily debate the right v. wrong way to open a banana. The truth is, users always find clever and new ways to accomplish their goal – eat the potassium rich food.
The reality is – you are not the typical user. Neither am I. We build software and assume everyone interacts with it the same way. We test what we believe is the common workflow. We check performance using our personal smartphones which happen to be the latest hardware on the best LTE connection. But users aren’t like you and I. Reality is: we are not the typical user