http://www.flickr.com/photos/puuikibeach/3991552331

http://www.flickr.com/photos/24890198@N05/2352874700/

http://www-03.ibm.com/ibm/history/exhibits/brazil/images/brazil_01.jpg

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Suporte técnico em redes sociais

Nov. 01, 2013

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Palestra realizada durante o Congresso HDI Brasil de 2012 sobre suporte técnico (help desk e service desk) em ambientes de redes sociais.

The Dream Manager

The Ministry of Common Sense: How to Eliminate Bureaucratic Red Tape, Bad Excuses, and Corporate BS Martin Lindstrom

Ladies Get Paid: The Ultimate Guide to Breaking Barriers, Owning Your Worth, and Taking Command of Your Career Claire Wasserman

Hot Seat: What I Learned Leading a Great American Company Jeff Immelt

Believe IT: How to Go from Underestimated to Unstoppable Jamie Kern Lima

How I Built This: The Unexpected Paths to Success from the World's Most Inspiring Entrepreneurs Guy Raz

The Fix: Overcome the Invisible Barriers That Are Holding Women Back at Work Michelle P. King

Bezonomics: How Amazon Is Changing Our Lives and What the World's Best Companies Are Learning from It Brian Dumaine

Billion Dollar Brand Club: How Dollar Shave Club, Warby Parker, and Other Disruptors Are Remaking What We Buy Lawrence Ingrassia

Ask for More: 10 Questions to Negotiate Anything Alexandra Carter

How to Lead: Wisdom from the World's Greatest CEOs, Founders, and Game Changers David M. Rubenstein

No Filter: The Inside Story of Instagram Sarah Frier

Inclusify: The Power of Uniqueness and Belonging to Build Innovative Teams Stefanie K. Johnson

The Catalyst: How to Change Anyone's Mind Jonah Berger

Blue-Collar Cash: Love Your Work, Secure Your Future, and Find Happiness for Life Ken Rusk

Impact Players: How to Take the Lead, Play Bigger, and Multiply Your Impact Liz Wiseman

Pressure Makes Diamonds: Becoming the Woman I Pretended to Be Valerie Graves

The One Week Marketing Plan: The Set It & Forget It Approach for Quickly Growing Your Business Mark Satterfield

Your Work from Home Life: Redefine, Reorganize and Reinvent Your Remote Work (Tips for Building a Home-Based Working Career) M.J. Fievre

Outstanding Leadership Stan Toler

Full Out: Lessons in Life and Leadership from America's Favorite Coach Monica Aldama

Twelve and a Half: Leveraging the Emotional Ingredients Necessary for Business Success Gary Vaynerchuk

Four Thousand Weeks: Time Management for Mortals Oliver Burkeman

We Should All Be Millionaires: Change Your Thinking, Build Bank, and Claim Your Independence Rachel Rodgers

You're Invited: The Art and Science of Cultivating Influence Jon Levy

Subtract: The Untapped Science of Less Leidy Klotz

Finance Secrets of Billion-Dollar Entrepreneurs: Venture Finance Without Venture Capital Dileep Rao

Just Work: How to Root Out Bias, Prejudice, and Bullying to Build a Kick-Ass Culture of Inclusivity Kimberly Scott

Own the Arena: Getting Ahead, Making a Difference, and Succeeding as the Only One Katrina M. Adams

The Three Happy Habits: Techniques Leaders Use to Fight Burnout, Build Resilience and Create Thriving Workplace Cultures Beth Ridley

Everybody Has a Podcast (Except You): A How-To Guide from the First Family of Podcasting Justin McElroy

Suporte técnico em redes sociais

1. http://www.flickr.com/photos/puuikibeach/3991552331
2. http://www.flickr.com/photos/24890198@N05/2352874700/
3. http://www-03.ibm.com/ibm/history/exhibits/brazil/images/brazil_01.jpg
4. http://www.gentispanel.com.br/
5. http://www.gentispanel.com.br/
6. http://www.paginadogaucho.com.br/cart/
7. http://www.flickr.com/photos/marcoaurelio13130/4986366819/sizes/l/in/photostream/
8. http://www.flickr.com/photos/marcoaurelio13130/4986366819/sizes/l/in/photostream/
9. Fonte: http://www.dreamsystemsmedia.com/blog/social-media-statistics-of-the-day/
10. Fonte: http://www.dreamsystemsmedia.com/blog/social-media-statistics-of-the-day/
11. Fonte: http://www.dreamsystemsmedia.com/blog/social-media-statistics-of-the-day/
12. http://www.flickr.com/photos/ruralsprawl/4294457566
13. http://www.theinvisiblegorilla.com/
14. http://www.flickr.com/photos/65978965@N07/6028131954/
15. http://www.flickr.com/photos/bridget_dercs_photos/5716142038
16. Telus International: social care / white paper Adapted from the U.S. Air Force Blog Triage & the Altimeter Group Social Media Triage
17. http://www.flickr.com/photos/dellphotos/5242001436
18. http://www.facebook.com/dell?sk=app_162706693848169
19. http://www.facebook.com/dell?sk=app_162706693848169
20. www.youtube.com/watch?v=ZI31liquBKk
21. http://www.youtube.com/watch?v=8mzgGv9nSMo
22. http://www.dicaswin.com.br/
23. http://www.zipline.com.br/blog