Civic Design: User Research Methods for Creating Better Citizen Experiences
Building tech tools informed by input from real users is essential. Without feedback from the intended users, you’re making design and tech decisions in the dark. User testing can help! Learn how to carry out effective user testing to build better civic tools.
Cyd Harrell, UX Evanglist, Code for America
Kavi Harshawat, 2014 Code for America Fellow
Watch the video online: https://www.youtube.com/watch?v=ipjLBcBD21I&index=21&list=PL65XgbSILalVoej11T95Tc7D7-F1PdwHq
Get involved with Code for America: http://www.codeforamerica.org/action