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Information Technology of Metro (MCC)- TQM


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METRO Cash & Carry, international market leader in self-service wholesale, plans its market entry into Pakistan. With this move, the retailer would expand both its international presence and its activities in the important growth region Asia.

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Information Technology of Metro (MCC)- TQM

  1. 1. TOTAL QUALITY MANAGEMENT (Information Technology) Prof. Sajjid
  2. 2. SAMIRA DAR Roll no# 1542
  3. 3. <ul><li>Sana Khalid </li></ul><ul><li>Sobia Ikhlaq </li></ul><ul><li>Saba Khursheed </li></ul><ul><li>Salma </li></ul><ul><li>Saleha Hassan </li></ul><ul><li>Kiran Zahra </li></ul><ul><li>Naseeba Waris </li></ul>
  4. 4. METRO CASH AND CARRY PAKISTAN <ul><li>Wholesale departmental store </li></ul><ul><li>Lahore </li></ul><ul><li>Islamabad </li></ul>
  5. 5. INFORMATION TECHNOLOGY <ul><li>“ Computer technology for processing and storing information, as well as communications technology for transmitting information” </li></ul>
  6. 6. BENEFITS <ul><li>Backhand records and </li></ul><ul><li>information </li></ul><ul><li>Supports networking </li></ul><ul><li>Smooth working of the </li></ul><ul><li>organization </li></ul><ul><li>Expansion of business </li></ul>
  7. 7. PERSONAL INTERVIEWS <ul><li>Mr. Mazhar Dar </li></ul><ul><li>I.T Executive </li></ul><ul><li>Metro Cash and Carry </li></ul><ul><li>Mr. M. Faisal </li></ul><ul><li>I.T Specialist </li></ul><ul><li>Metro Cash and Carry </li></ul>
  8. 8. SALEEHA HASSAN Roll#1553
  9. 9. Computers and Quality Functions <ul><li>Computer plays an essential role in the quality function. They perform very simple operations at fast speed with a high degree of accuracy. </li></ul>
  10. 10. <ul><li>Data collection </li></ul><ul><li>Data analysis and reporting </li></ul><ul><li>Statistical analysis </li></ul><ul><li>Process control </li></ul><ul><li>Automated test and inspection </li></ul><ul><li>System design </li></ul><ul><li>Increased efficiency </li></ul>
  11. 11. Internet and other Electric Communication <ul><li>The internet is a world wide network of computer. It begin in 1969 as a mean of exchange data between universal and the U.S military. </li></ul>
  12. 12. <ul><li>Internet </li></ul><ul><li>Instant messaging </li></ul><ul><li>Video conferencing </li></ul><ul><li>Virtual teaming </li></ul><ul><li>Document management </li></ul><ul><li>E-Commerce </li></ul><ul><li>Business to business </li></ul><ul><li>Business to customer </li></ul><ul><li>Website design </li></ul>
  13. 13. Information Quality Issues <ul><li>I.T also performs many information quality issues. </li></ul><ul><li>Sufficiency </li></ul><ul><li>Accuracy </li></ul><ul><li>Timeliness </li></ul><ul><li>Intellectual property </li></ul><ul><li>Security </li></ul><ul><li>Privacy </li></ul><ul><li>Pollution </li></ul><ul><li>creativity </li></ul><ul><li>Control and prevention </li></ul>
  14. 14. NASIBA WARIS Roll no# 139
  15. 15. Technologies of the Future <ul><li>Wireless revolution </li></ul><ul><li>Artificial intelligence </li></ul><ul><li>Virtual e-commerce </li></ul><ul><li>E-paper </li></ul><ul><li>Wallet PC </li></ul><ul><li>E-Book </li></ul>
  16. 16. Wireless revolution was the analog cell phone: the second generation is the digital variety in common use today. work in process to develop the second generation called 3G. Wireless Revolution
  17. 17. Artificial Intelligence Artificial intelligence recreates ,using software, the portion of human brains that make decisions
  18. 18. <ul><li>Virtual e-commerce : is a technique to let a prospective customer experience an item before it is purchased. </li></ul><ul><li>E-paper : it also reflects light outside which make it easy to read. </li></ul>
  19. 19. <ul><li>Wallet pc : it have all the powers and features of present day computer </li></ul><ul><li>E-book : the display will show high resolution text </li></ul>
  20. 20. Conclusion According to Allan Greenspan , “our economy is benefiting from structural gains in productivity that have driven by the remarkable wave of technological revolution. what differentiate this period from other periods in our history is the extraordinary role played by information and communication technologies.”
  21. 21. SABA KHURSHEED Roll no# 1541
  22. 22. RESEARCH PROPOSAL <ul><li>“ A document that sets out the purpose of </li></ul><ul><li>study and the research design details of </li></ul><ul><li>the investigation to be carried out by the </li></ul><ul><li>researcher.” </li></ul><ul><li>RESEARCH PROPOSAL FORMAT </li></ul><ul><li>1)BackGround </li></ul><ul><li>2)Litreture Review </li></ul><ul><li>3)Problem Definition </li></ul><ul><li>4)Purpose/Objective of Study </li></ul><ul><li>5)Research Design </li></ul><ul><li>6)Data Analysis </li></ul>
  23. 23. BACKGROUND OF METRO <ul><li>METRO International is world renowned for </li></ul><ul><li>its departmental store. It is a very well </li></ul><ul><li>organized multinational company which </li></ul><ul><li>operates in almost all over the world. The </li></ul><ul><li>market in Pakistan is surely dominated by </li></ul><ul><li>Metro. It is trying its best to prove itself to be </li></ul><ul><li>the No.1departmental </li></ul><ul><li>store in Pakistan. </li></ul>
  24. 24. LITERATURE REVIEW <ul><li>“ The documentation of a comprehensive </li></ul><ul><li>published work from secondary sources of data </li></ul><ul><li>in the areas of specific interest of the researcher” </li></ul><ul><li>We are conducting research on IT department </li></ul><ul><li>of Metro to see the impact of IT on total quality management .In this regard we review many </li></ul><ul><li>research articles related to this topic which help </li></ul><ul><li>a lot us in research project.A good literature survey provides the foundation for developing a comprehensive theoretical framework, and give clearer idea about the important variable </li></ul>
  25. 25. PROBLEM DEFINITION <ul><li>“ It refers to a clear, precise and succinct </li></ul><ul><li>statement of the question or issue that is to be </li></ul><ul><li>investigated with the goal of finding an answer </li></ul><ul><li>or solution.” </li></ul><ul><li>The problem definition for our research program is to evaluate the role of IT in total quality management. In this regard we select Metro’s IT department for conducting this research. We will try to know about the following reasons: </li></ul><ul><li>. What is the effect of IT on total quality management (TQM)? </li></ul>
  26. 26. PURPOSE OF STUDY <ul><li>The purpose of doing this research program </li></ul><ul><li>is to see the effect of IT on the TQM of any </li></ul><ul><li>business organization. </li></ul><ul><li>RESEARCH DESIGN </li></ul><ul><li>Our resign comprises of, </li></ul><ul><li>a) Data source </li></ul><ul><li>b) Research approach </li></ul><ul><li>c) Research instrument </li></ul><ul><li>d) Data collection </li></ul>
  27. 27. a) Data Sources: <ul><li>There are two main types of data collection, </li></ul><ul><li>i) Primary data </li></ul><ul><li>ii) Secondary data </li></ul><ul><li>b) Research Approach: </li></ul><ul><li>We used Focus and observational </li></ul><ul><li>research to gather primary data as it is </li></ul><ul><li>widely used and best suited for basic </li></ul><ul><li>research. </li></ul>
  28. 28. c)Research Instrument: <ul><li>We used interview as a research instrument </li></ul><ul><li>for our research because it is more flexible and </li></ul><ul><li>give the precise information about the problem. </li></ul><ul><li>We asked close as well as open ended and </li></ul><ul><li>structured questions in our interviews related to I.T. </li></ul><ul><li>Interviewing: An interview is a procedure </li></ul><ul><li>designed to obtain information from a person </li></ul><ul><li>through oral responses to oral inquires. </li></ul><ul><li>Managers use several types of interviews </li></ul><ul><li>which include structural and unstructured interviews. </li></ul>
  29. 29. d)Data Collection: <ul><li>We collected data through interviews that have </li></ul><ul><li>been used in surveys research. We also used </li></ul><ul><li>web site of Metro and research literature to </li></ul><ul><li>collect the secondary data. </li></ul><ul><li>DATA ANALYSIS </li></ul><ul><li>At the end we analyzed the data in the </li></ul><ul><li>light of what we observed in our visit to </li></ul><ul><li>Metro and those interviews that which we </li></ul><ul><li>conducted at Metro’s I.T department. </li></ul>
  30. 30. KIRAN ZAHRA Roll no# 1550
  31. 31. SECURITY <ul><li>“ Freedom from danger of harm; </li></ul><ul><li>protection, measures necessary </li></ul><ul><li>to protect a person or place” </li></ul>
  32. 32. IT’S ROLE <ul><li>There are two major security issues </li></ul><ul><ul><ul><ul><ul><li>Asses Security </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Transaction security </li></ul></ul></ul></ul></ul>
  33. 33. ASSESS & TRANCTION SECURTIY <ul><li>ASSESS SECURITY </li></ul><ul><li>“ Which is the control of access to a computer that is physically connected to the internet” </li></ul><ul><li>TRANSACTION SECURITY </li></ul><ul><li>“ Which is the control of a given communications such as a business transaction to insure that it is not violated” </li></ul>
  34. 34. Security System Integration <ul><li>Metro is committed to the safety and security of our patrons, performers and staff. For 20 years we have worked to ensure not only that everyone has a great time, but that everyone is safe and secure. Metro would like to let you know about the safety measures we have in place here at Metro. </li></ul>
  35. 35. Emergency Exits <ul><li>Metro’s main floor has 4 emergency exits to an exterior fire escape as well as 3 main floor exits. </li></ul><ul><li>Metro’s balcony has 2 emergency exits to an exterior fire escape, 2 main floor exits, and 2 back stairway exits. </li></ul><ul><li>Before each show, there is an announcement directing patrons to take note of the location of emergency exits </li></ul><ul><li>All emergency exits and emergency exit signs are checked every day by security staff. </li></ul>
  36. 36. Emergency Lighting <ul><li>In the Metro building, there are 63 illuminated lights, including exit signs, stairs signs, and fire escape signs. </li></ul><ul><li>Metro has 23 emergency battery back up lights. </li></ul>
  37. 37. Customer Services <ul><li>“ Customer services is a series of activities designed to enhance the level of customer satisfaction this is, the felling that a product or service has met the customer expectations” </li></ul>
  38. 38. IT’S ROLE <ul><li>Broadly speaking the role of IT in customer services is very conducive in relation with the benefits of the business concern by and large. </li></ul><ul><li>For this purpose it can be describe which is the electronic transmission of buyer seller transactions and related information between individual end customer and one or more business. </li></ul>
  39. 39. IN METRO ( OUR PROJECT) <ul><li>Customer Services </li></ul><ul><li>1. Teach them to smile </li></ul><ul><li>2. Say their Name </li></ul><ul><li>3. Use Courtesy </li></ul><ul><li>4. Ask for feedback from the Customer </li></ul><ul><li>5. Invite your Customer to come back </li></ul>
  40. 40. RECRUITMENT <ul><li>Recruitment is the process of identifying the qualified candidates from various sources like internal database, employment references internet, employment agencies, campus hiring, job adds in news paper etc.,and attract them to apply for job. </li></ul>
  41. 41. <ul><li>STAFF RECURITMENT </li></ul><ul><li>Its criterion: </li></ul><ul><li>Excellent leadership skills </li></ul><ul><li>Broad understanding of financials functions </li></ul><ul><li>Excellent communication & interpersonal skills </li></ul><ul><li>User knowledge of PC work( MS Windows), </li></ul><ul><li>Cross cultural competence </li></ul><ul><li>Flexible for traveling and working across the country. </li></ul>
  42. 42. SANA KHALID Roll no# 127
  43. 43. Method of Business <ul><li>Online Stock Taking </li></ul><ul><li>Reduce overall running costs </li></ul><ul><li>Identifying stock losses or inaccurate pricing </li></ul><ul><li>Save time and money </li></ul><ul><li>Quickly & efficiently </li></ul>
  44. 44. <ul><li>Customer Database </li></ul><ul><li>Find customer by name or its part, customer id or other parameters </li></ul><ul><li>All customer-related information conveniently accessible from </li></ul><ul><li>one location </li></ul><ul><li>Complete date-stamped history of all interactions </li></ul><ul><li>ERP (Enterprise Resource Planning) </li></ul><ul><li>Planning of how business resources are acquired and moved from one state to another </li></ul><ul><li>All departments are linked </li></ul><ul><li>Minimum human involvement </li></ul>
  45. 45. <ul><li>Data Base </li></ul><ul><li>Oracle </li></ul><ul><li>Commonly referred to as Oracle RDBMS </li></ul><ul><li>Produced and marketed by Oracle Corporation </li></ul><ul><li>SQL </li></ul><ul><li>SQL stands for Structured Query Language </li></ul><ul><li>SQL allows you to access a database </li></ul><ul><li>SQL can execute queries against a database </li></ul><ul><li>SQL can retrieve data from a database </li></ul>
  46. 46. <ul><li>Technologies </li></ul><ul><li>METRO Cash & Carry uses the very latest technology </li></ul><ul><li>Supply Chain Management </li></ul><ul><li>Efficient supply chain management </li></ul><ul><li>Avoids stocking large amounts of seafood at stores </li></ul><ul><li>Black Berry </li></ul><ul><li>Wireless handheld device </li></ul><ul><li>Supports push e-mail, mobile telephone, text messaging, internet faxing, web browsing and other wireless information services </li></ul>
  47. 47. <ul><li>Pin software </li></ul><ul><li>Card system for entry </li></ul><ul><li>Constant minus 18 degrees, and at 2 degrees Celsius for fresh produce </li></ul><ul><li>Night-Run </li></ul><ul><li>Financial records of all department </li></ul><ul><li>Inventory levels </li></ul><ul><li>How much inventory has been sold </li></ul><ul><li>How much they need more </li></ul>
  48. 48. SALMA BASHIR Roll no# 126
  49. 49. Role of IT in Food Preservation <ul><li>Food preservation is the process of treating and handling food to stop or greatly slow down spoilage to prevent food borne illness. </li></ul><ul><li>MCC Preservation Process </li></ul><ul><ul><li>Drying </li></ul></ul><ul><ul><li>Smoking </li></ul></ul><ul><ul><li>Freezing </li></ul></ul><ul><ul><li>Vacuum packing </li></ul></ul><ul><ul><li>Salt </li></ul></ul><ul><ul><li>Sugar </li></ul></ul><ul><ul><li>Pickling </li></ul></ul>
  50. 50. <ul><li>Drying </li></ul><ul><li>Reduces water activity sufficiently to delay or prevent bacterial growth. </li></ul><ul><ul><ul><li>Canned Goods </li></ul></ul></ul><ul><ul><ul><li>Edible Grocery </li></ul></ul></ul><ul><li>Smoking </li></ul><ul><li>Combination of heat to dry the food without cooking </li></ul><ul><li>Pickling </li></ul><ul><li>Pickling is a method of preserving food in an edible anti-microbial liquid. </li></ul>
  51. 51. <ul><ul><li>Vacuum Packing </li></ul></ul><ul><ul><li>Stores food in a vacuum environment, usually in an air-tight bag. </li></ul></ul><ul><ul><li>Sugar </li></ul></ul><ul><ul><li>Used to preserve fruits, either in syrup with fruit such as apples, pears </li></ul></ul>
  52. 52. Role of I.T in Networking Computer networking is the engineering discipline concerned with communication between computer systems or devices.
  53. 53. Electronic Communication <ul><li>The Internet </li></ul><ul><li>Provides the ability to give other users access to the data stored on that computer </li></ul><ul><li>Intranet </li></ul><ul><li>Means local area networks (LANs) ,effectively share data by keeping large amounts of data on large central computers </li></ul><ul><li>Website Design </li></ul><ul><ul><li>Critical issue in selecting the software is maintainability </li></ul></ul><ul><ul><li>Should be easy to manage the site and respond to questions and orders </li></ul></ul><ul><ul><li>Performance measures is needed to check the effectiveness. </li></ul></ul>
  54. 54. <ul><li>Measures Use by the MCC Site is </li></ul><ul><ul><li>Number of hits </li></ul></ul><ul><ul><li>Transactions </li></ul></ul><ul><ul><li>Length of stay </li></ul></ul><ul><ul><li>Navigation </li></ul></ul><ul><ul><li>Sequences </li></ul></ul><ul><ul><li>Dead ends </li></ul></ul><ul><ul><li>Failed links </li></ul></ul><ul><ul><li>Customer complaint management </li></ul></ul>
  55. 55. SOBIA AKHLAQ Roll no# 1548
  56. 56. Role of Information Technology in Pricing <ul><li>Personal Shopping Assistant (PSA) </li></ul><ul><li>Everywhere Display Technology </li></ul><ul><li>Electronic Shelf Labelling </li></ul><ul><li>Pricing Software </li></ul>
  57. 57. Role of IT in Networking <ul><li>MCC Network </li></ul><ul><li>Electronic Communication </li></ul><ul><li>Role of Information Technology in Food Preservation </li></ul>
  58. 58. IT Displays <ul><li>Office Equipment </li></ul><ul><li>Media , Radio &  Accessories </li></ul><ul><li>Home Electronics/House Hold </li></ul><ul><li>Sports & Seasonal </li></ul>
  59. 59. Use of IT in Security System <ul><li>What will Metro do with customers Protected information? </li></ul><ul><li>Transfer and availability of Record </li></ul><ul><li>Security System Integration </li></ul>
  60. 60. INTERVIEW ANALYSIS <ul><li>SAP for improvement of I.T </li></ul><ul><li>ORACLE </li></ul><ul><li>G.M.S (Good Management System) </li></ul><ul><li>S.Q.L </li></ul><ul><li>Pin software </li></ul>
  61. 61. Role Of IT in TQM <ul><li>I.T plays very important role in T.Q.M of any business organization. Such as to preserve the food products properly, suitable temperatures are maintained. Even -18 degree centigrade temperature is maintained for requiring food products. For total quality management proper godowns are maintained, stocks are preserved, maximum efforts are made to fulfill the requirements and improve the quality. </li></ul>
  62. 62. THANKS Bye 4 now...