METRO CASH AND CARRY
PAKISTAN Pvt. Ltd.
History & Services :
METRO Cash & Carry was founded in 1964 with the first store opening in the German city of
Mülheim an der Ruhr.METRO Cash & Carry is defined as a wholesaler because of the type of its
customer base: exclusively professionals and businesses are allowed to purchase at METRO
Cash & Carry centers.
The “cash & carry” concept works on a principle where customers select their merchandize at
the store, pay in cash and transport it themselves. This revolutionary sales concept is geared
towards the specific needs of commercial customers and is the backbone of the company.
In 2004, its jubilee year, METRO Cash & Carry International alone succeeded in increasing its
revenues by 5.4 percent. This enabled METRO Cash & Carry to emerge as the biggest sales
division of METRO Group, the third largest retailer worldwide. Today, METRO Cash & Carry
is one of the largest international wholesale companies in the world, operating more than 600
outlets in 29 countries. METRO offers a high-quality assortment of products, ranging between
20,000 and 50,000 items, all under one roof. The entire range offers an excellent price-to-benefit
10 METRO Cash & Carry principles:
The success of the company is based on the following principles:
• Focus on professional customers
• One-stop shopping
• Efficient store concept designed for professional needs
• Advanced customer service
• Enhanced customers’ competitiveness
• Excellence in supply chain and quality management
• Strengthening of local suppliers
• Development of national infrastructures
• Career opportunities
• Internationally transferable concept
METRO in Pakistan:
METRO Cash & Carry announced its operations in Pakistan in January 2006. Since then, it has
established itself as a potential market leader in wholesale. METRO is an international modern
wholesaler offering a mix of food and non-food products to its registered card-holding customers
through a national network of cash and carry outlets. This concept offers a wholesale solution to
professional business needs.
Under the supervision of Managing Director Mr. Giovanni Soranzo, METRO Cash & Carry
Pakistan has opened its first store in the city of Lahore in October 2007.
The company’s country head office is also based in Lahore and currently employs over 400
people in two offices. METRO Cash & Carry plans to invest in Pakistan on a sustained and
reliable basis in the years to come. The company’s unique business model offers potential for a
decrease in market prices and promotion of local goods and personnel.
Each store is tailored to address the needs of professional customers. We offer a wholesale price
that leaves the customer room for healthy margins and provide a one-stop-shop for the customer.
It offers following types of items:
In the food range, freshness is our first priority. This is guaranteed by the efficient supply-chain
and quality control management we have in-place.
In non-food, we offer only products that are up-to-date in terms of technology and design, and
meet all safety standards.
METRO Cash & Carry Pakistan Wholesale Centers:
Pakistan’s first wholesale center has opened in Lahore in October 2007, followed by a second
store opening on 3rd April 2008 in Islamabad. This will soon grow into a network of
countrywide METRO Cash & Carry wholesale centers.
METRO Cash & Carry plans Pakistan market entry
First wholesale store to open in last quarter of 2007
• Positive business perspective for self-service wholesale
• Strong position in Asia’s growth regions
METRO Cash & Carry, international market leader in self-service wholesale, plans its market
entry into Pakistan. With this move, the retailer would expand both its international presence and
its activities in the important growth region Asia.
The goal of Supply Chain at Metro is to efficiently handle thousands of orders, shipments and
deliveries and ensure that goods arrive at the right place at the right time. Supply Chain
Management plays an important role in our high-performance logistics system and enhances our
capacity to supply food and non-food products on a daily basis with consistent high quality,
diversity and freshness. For the first time in Pakistan, Metro Cash & Carry offers a platform for
Fruit & Vegetables equipped with modern accessories for product processing. This ensures
hygienic, temperature-controlled, clean and packed fruit and vegetables as per international
standards of Hazard Analysis of Critical Control Points (HACCP).
If all pre-conditions are met, the first METRO Cash & Carry store in Pakistan could be in
operation late 2007. Pakistan would then become the 31st country where the METRO Group is
active and the company’s 5th Asian location after China, Japan, Vietnam and India.
With this move, METRO Cash & Carry would further solidify its position as one of the world’s
most international retailers.
METRO Cash & Carry’s business concept of self-service wholesale will in particular benefit
small and medium-sized businesses from the restaurant, retail and service sector which will be
offered a comprehensive and high-quality product assortment at favourable wholesale prices. At
the same time, METRO Cash & Carry also contributes directly to the establishment and further
development of modern distribution structures.
METRO Group has joined the aid program initiated by President Pervaiz Musharraf.
Company of Opportunity:
METRO Cash & Carry is the international leading company in self-service wholesale. For over
40 years, the company has been supporting high-volume commercial customers. Today the
company is represented in 29 countries and offers its commercial customers up to 50,000
different products (variable from country to country) under one roof.
METRO Cash & Carry employs more than 100,000 people across the world and in many
regions is among the biggest employers. Qualified, highly-motivated employees create the
foundations needed for successful expansion on an international level and sustained growth of
the wholesaling company. A performance-driven approach, openness and international outlook
are the corporate culture that we practice.
MCC Guiding Principle:
1. Trust and Respect
• Everybody's opinion counts
• We treat every person the same way
2. Open Door Policy
• We avoid organizational barriers
• Two-way communication
• We encourage change and sharing of ideas
3. Empowerment to Personal Responsibility
• We allow people to take risks
• We consider "making mistakes" as part of the game
4. Be a Role Model
• We demonstrate commitment and enthusiasm
5. Setting Clear Personal Objectives and Tasks
• We have implemented a management-by-objectives concept
6. Recognition and Reward
• We consider honest and transparent feedback as a "must"
• We reward high performance (not only with money
7. Team Spirit
• We encourage maximum team engagement and knowledge
8. Positive Working Environment
• We guarantee a safe and healthy working environment
• We encourage innovation and creativity
9. Corporate Social Responsibility
• We are committed to the principles of social responsibility
The organization we have selected is composed of numerous departments like sales department,
managing department, marketing department, finance department, information technology
department and so on. Each of these departments works for the growth and success of the
company. The department of information technology mainly consists of 4 domain owners,
country manager, networking managers and other employees. Our source person is from I.T
department. He is performing the services as a network specialist in METRO. The hierarchy of
his department starts from the country manager followed by network specialist and then other
employees. Our source person is controlling 5 persons/employees with one country manager
Source Person: MR.Mazhar Dar
Name: Mazhar Dar
Designation: Network Specialist
Qualification: Masters in Information Technology
Experience: Worked in ABACUS CONSULTING for one year,
also worked in WARID TELECOM as an IT Executive before joining
METRO CASH & CARRY
Channels of Communication used in Organization:
•Face to face
What is the number of persons you interact daily on job?
•Face to face
About 75% of my interaction with people takes place through telephone/cell phone and 20% is
done through face to face and the rest of interaction is through other sources, mostly via e-mails.
What is the number of employees you send/convey messages or information?
Well, it's difficult to tell the exact figure. But approximately, I convey information/messages up
to 60 persons daily.
What is the number of employees from whom you receive messages or
As I said before, there is no exact figure but almost 45 persons convey me messages/information
How did you build interest in this carrier?
Indeed, this occupation belongs to my academic background. I started my carrier from this field
and this field turns to be more exciting to me.
How did you prepare for this carrier?
I was really interested in Computer Sciences since my academic start. Mathematics and Physics
were my beloved subjects and I joined university to pursue my academic carrier in this field. As I
gained more about this field, I decided to make my way through this.
What do you like or dislike about this carrier?
I love and enjoy my job. I take my job as my passion and the only thing I dislike about my job is
the lack of sleep because sometimes it turns to be really hectic that it becomes very difficult to
have enough time to sleep but among all that I love my job and my work.
What are the current and future trends of this job?
I think without networking, no one could move up to make this world so closer. This field makes
the world from spreaded corners to more as global village. So it's very important in today's world
of cut throat competition.
As far as future trends are concerned I feel that the world will be more and more closer and the
best part of networking is communication and communication plays a versatile role in making
the lives more easier at the doorsteps of the best convenience. The base behind the
communication is networking as a backbone. Even the internet which is making the whole world
together on a single plate form is networking.
What is your typical or usual day on job?
T.G.I.F. Thank God it's Friday. The typical best day is the Friday because it's weekend. But I
don't like Monday in context of work because after a nice weekend you have to deal with usual
faces and usual work.
What skills would you prefer in your employment?
In scope of my work I would like to control and drive people with the privilege to have
administration rights and security. Communication skills always play major role in your carrier.
How would you rate the following skills?
•Managing people in group
The thing what I feel about these skills is that these are closely interrelated with one other. A
single skill cannot make a person successful in professional arena where everyone wants to
compete other, you need to be jack of all.
Both verbal and non-verbal communication polishes negotiating skills. If you use your words
and expressions wisely, you can easily convey the exact crux of the message. Now, negotiating,
which is very important in your professional carrier because you have to interact with many
people with different state of mind. If you negotiate effectively, you can easily handle people
around you and manage groups and teams and their issues and conflicts. And the best way to do
all this, listen first and then speak because your "words" are very precious. So listen carefully,
understand what is being spoken and then speak up
Name: Mr. Mazhar
Organization/company: Metro cash and carry Pak.
Address: 30-baber block, new garden town 54660 lhr.
Phone: 042-5909880 E-mail
How do we know Mr. Mazhar Dar?
We have not any direct relationship with Mr. Mazhar Dar. One of our group fellow
Ms. Sameera is regular customer of Metro & she has good relationships with Mr. Mazhar.
Why Mr. Mazhar is our first contact?
All of us were very much interested to know about Information technology because we all are
customer of Metro. So we moved to metro & met with him.
Mr. Mazhar Dar was very friendly and helpful. He provided us all that information which we
needed. The environment of office was very disciplined, calm and peaceful. He was typically
professional, challenging and talented person. He strictly believes that “don’t put off till
tomorrow what you can do today .The most interesting point of his personality is that he believes
on interpersonal skills more than having any educational degree.
He was motivated and devoted person and he used to believe on good future planning and he
said that you must think about your future today not tomorrow. We analyzed that in this
challenging global village one cannot be succeeded until and unless he/she have good
communication skills because media is very fast and trends of any job are changing rapidly.
Conclude Assertive /Agg / Passive:
Mr. Mazhar Dar stated his opinion and feelings by developing assertive communication. He
passed the information accurately and intelligently so that we can easily accomplish our goal and
objective. He communicated in such a way so that contact lines remained opened. His
personality was characterized by fairness, directness, tact and sensitivity& strength. He created
an environment of trust and listened us attentively.
Friendly/Sensitive to Issues
Mr. Mazhar was very friendly. We took her precious time but he acknowledged and recognized
us. He shared that he is neither unwilling to meet us nor he avoid meeting because of his
important tasks. There were some practical mistakes in our interview and it was not well
prepared. He instead of criticizing us and adopting aggressive behavior calmly spoke with us and
listened without interrupting. We were unclear at certain points he removed our
misunderstandings in a friendly manner and gave us appropriate feed back.
Your Personality Grooming due to Class Presentations:
During class presentation I learned how to work in a group and how can I resolve the conflicts in
a group. It increased my listening skills as well as I come to know how I can improve my
relations. With the help of this I can face the large audience very easily and unreluctently. Even
though I have the right qualifications technical and professional skills and abilities but class
presentation provided me an “extra- edge” for success. I gained confidence and it improved my
communication skills, speaking skills and listening skills. It increased the impact of my
communication by using the body language, postures and gesture and facial expressions.
Meeting was conducted in a very good atmosphere. Room was well decorated & well furnished.
The environment of office was very disciplined, calm and peaceful. Mr. Mazhar was very
friendly and helpful. He provided us all that information which we need to complete this project.
He was typically professional, challenging and talented person. He strictly believes that “don’t
put off till tomorrow what you can do today”.
He mingled & welcomed and gave feedback to help us to do our project in a better way. He
introduced us to his staff members in very good manners. He connected with us & and gave
preference to our interview on his other important tasks. He gave us new ideas which were very
relevant and helpful to our project
Mr. Mazhar communicated with assertive manner. His personality was characterized by fairness,
directness, tact and sensitivity& strength. People who use this style are usually relaxed and easy
going, but remain sensitive to the rights of others. We also felt very relaxed in company of Mr.
Mazhar. There are many benefits of being assertive such as; better time management, increased
self esteem and the ability to negotiate more effectively. Mr. Mazhar also managed time very
Friendly/Sensitive to Issues:
Mr. Mazhar was very much friendly to issues. There were some practical mistakes in our
interview and it was not well prepared. He instead of criticizing us and adopting aggressive
behavior calmly spoke with us and listened without interrupting .I got more information about
metro by communicating him. He shared his ideas very frankly with us. He shared that he is
neither unwilling to meet us nor he avoid meeting because of his important tasks. He gave us his
very precious time.
Your Personality Grooming due to Class Presentations:
Interpersonal skill is very informative subject. By studying interpersonal skills I came to: know
the use of word and power point. My confidence is increased and my listening skills are
improved. I learned that how to communicate with people in an appropriate way.
Even though I have the right qualifications technical and professional skills and abilities but class
presentation provided me an “extra- edge” for success. My dressing is improved and I came to
know how to well maintain my self. It increased the impact of my communication by using the
body language, postures and gestures and facial expressions. With the help of this I can face the
large audience very easily and unreluctently.
ANALYSIS/CONCLUSION OF MEETING
Mr. Mazhar welcomed us in a good manner. The meeting was very much informative.
The environment of office was very disciplined, calm and peaceful. The wall decoration
of his office was very good. Furniture colour was very nice. The room was carpeted. He
gave us new ideas which were very helpful to our project.
Mr. Mazhar was very friendly and helpful. He provided us all the information which we
need to complete this project. He was typically professional, challenging and talented
person. He strictly believes that “don’t put off till tomorrow what you can do today”. He
understood that not only did he have to do his job well, but also he had to connect with
other people, interact with them in various ways and make them feel important.
When we met with Mr. Mazhar he was very busy in office work but he behaved
assertively and not showed his aggressiveness. He was a very cool minded person His
assertive style was characterized by both fairness and strength. He was relaxed and easy
going person and also honest about his feelings. He was not fear of offending others. He
was also capable of better time management, increased self esteem and ability to
negotiate more effectively.
Friendly/Sensitive to issues:
Mr. Mazhar was very friendly and helpful. . He provided us all the information which we
needed to complete this project. He had very much believe on interpersonal skills. He
believed that a single skill cannot make a person successful in professional arena where
everyone wants to compete other you need to be jack of all. If you use your words and
expressions wisely, you can easily convey the exact crux of the message. He thought that
communication skills play a very major role in our carrier.
He was motivated and devoted person and he used to believe on good future planning and
he said that you must think about your future today not tomorrow. We analyzed that in
this challenging global village one cannot be succeeded until and unless he/she have good
communication skills because media is very fast and trends of any job are changing
Your Personality grooming due to class Presentations:
My personality is groomed due to class presentations and I felt that class presentations
gave confidence and courage to me. With the help of this I can face the large audience
very easily and unreluctently.Due to this my communication skills is also improved, the
way we speak ,my face expressions, my posture and gestures and my dressing etc. My
verbal and non verbal communication skills have improved. Hence class presentations
have made a great and good impact on me.
We interviewed Mr. Mazhar Dar, the Network Specialist from I.T department of
METRO CASH AND CARRY Pvt. Ltd. When we entered the office, we inquired
about him and the reciptionist told us to wait for few minutes because he was busy in the
meeting.We sat there but after a short while he called us to his room. He excused to keep
us waiting , after that he offered us coffee. Soon after, his cell phone rang and he went
out to take his call. He came back after 2-3 minutes.We introduced ourselves and started
to ask questions immidiatly because he told us that his new project is about to launch in
Islamabad within next few days and he cannot give us more then half an hour. We started
the interview, after we asked a couple of questions his phone rang again and he excused
us to listen his call. He was talking to a vender about the equipment to be installed. It
seemed that he was very busy on his new project.The overall environment of the office
looked highly professional, but there was an element of restlessness among the
employees. It may be because they all were keenly involved on the launch of the
company's new project
During the meeting, we observed that he was really responsible person. He had the ability
to understand and respond to different situations effectively and comfortably. During the
interview he interacted with many people from which we concluded that he has the
ability to convince and deal with different types of people. But we found that he had a
little bit aggresive attitude towards his work/job. He told us that he love his work but his
work but his eagerness and exitement for the job involved aggrestion upto certain limit.
But apart from that he was very easy going and calm to handle issues.
Friendly/Sensitive to issues:
We found him very friendly person and it was easy to communicate with him. Our
overall experiance was quite good and we finished our work quickly. In the end he
apologised us for the disturbance during the interview and wished us good luck for our
academic and professional future.
As discussed earlier, he was very friendly and comfortable to communicate with. We had
a very limited time to judge weather he was sensitive to issues. But the way he
communicated, it seemed he was comitted to his work and can work really hard to fulfill
Your Personality grooming due to class presentations:
I made such type of formal presentation for the first time. Before that I never made such
of presentations. I feel such presentations are very important from every aspects, because if you
you are not effective in presenting what you want to say,(no matters how important or useful it
is) you cannot get the desired result or response.
For instance, if you cook something really delicious but don't present it well and just throw it in
the bowl, it doesn't look tempting and fails to attract anyone. On the contrary, if you simply cook
something but present it very nicely, it becomes more attractive and turns to be mouth watering.
In the same way, presentation plays a very important role in grooming your personality. Good
presentations results in good personality and attract people to listen to you. They help you to
confront different types of people and makes you strong enough to bear criticism or difference of
opinion on certain issues. It helps to present our views before others confidently. The most
important thing that really help us in our professional life is confidence. So presentations plays a
vital role in boosting up your confidence.
Now, personally what I feel about personality grooming through presentations, is that it builds
good communication skills in you and teaches you how to behave nicely with people even if they
oppose or criticize you. It makes you tactful to change the situation according to the
requirements and makes you familiar with non-verbal cues. I feel that these should be further
carried on in next semesters to prepare us for our professional future.
Analysis of Meeting:
It was indeed a very informative meeting. Our source person Mr.Mazhar Dar was very
cooperative and nice Person. He told us about his carrier orientation and experiences.He was
highly educated and devoted person. He told us about his work and sources.
He had good communication skills that he believed his power to compete in this modern global
village. For him Negotiating, interacting and listening are the goals of his job.
In the daily hectic routine of job it is difficult to give your precious time to someone but
Mr.Mazher was very kind, he fully delivered us as much as information that we needed related to
our project. He didn’t get rude and wasn’t irritating while talking with us. He told us how he
handles different situations in his job n how he manages his personal and professional life. He
had very appreciative social status. His personality was very moderate and flexible. People who
use assertive style while communicating are very successful persons and easy to hang on with.
He was very honest to his profession. He had good self-esteem that made him sensitive to the
rights of others also. His schedule was very well organized that shows his discipline n
Friendly and sensitive to issues:
Mr.Mazhar was of very friendly nature, he told us how he handles different issues without any
interruption and any disturbance in his management. He properly looked into the cause root of
the problems and found the most suitable and effective solution to them. He cooperated us and
had given us all the basic information and data regarding our project. Thus a very friendly
interacting interview was conducted and we didn’t face any interruption or late or uncertain
information about our project.
Personality Grooming Through Class Presentation:
Doing Presentations n Projects are the learning and informative skills that are compulsory in
today's competitive world. Interpersonal skills have developed more strong confidence and
excitement in me. I have learned how to work in groups and how I can make this study line as
my successful future carrier. I have learned the usage of Microsoft PowerPoint & Microsoft
Word in my presentations. I have developed more confidence and have polished my talents. It
has Internet surfing and use of informative websites are the basic awareness through these
Presentations & Projects. Thus Interpersonal skills played a key role in my personality grooming
and enabled me t search and present any issue with a good stage presence.