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Accent On Accessibility AODA


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Presentation slides from Peter Gesiarz of CHF Ontario to a CoAction workshop on September 13, 2018

Published in: Government & Nonprofit
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Accent On Accessibility AODA

  1. 1. AODA: equal opportunities to participate in everyday life September 13, 2018 Peter Gesiarz, Program Manager, CHF Canada
  2. 2. Agenda • Accessibility for Ontarians with Disabilities Act - overview • Initial AODA standards (2012) • Changes – January 1, 2016 • Changes – January 1, 2017 • Changes – January 1, 2018 and beyond • Resources
  3. 3. Why accessibility legislation? • 1.85 million people in Ontario have disabilities (15% of the population) • It’s an untapped labour market … • With an estimated spending power of $25 billion a year • People with disabilities have not had equal access to services, employment, transportation, information or buildings that others in Ontario enjoy
  4. 4. Accessibility legislation is about disability Definition in the AODA same as in Ontario Human Rights Code • Physical disability • Mental impairment or developmental disability • Learning disability • Mental disorder • Injury where benefits claimed under WSIB
  5. 5. Accessibility standards for people with disabilities
  6. 6. Accommodation under Human Rights legislation
  7. 7. Accessibility for Ontarians with Disabilities Act • Proclaimed in 2005 • Applies to every business and organization (public or private) in Ontario • Sets out accessibility principles • Provides for accessibility standards (regulations) • To be phased in by 2025
  8. 8. AODA principles • Dignity • Independence • Integration • Equality of opportunity
  9. 9. Accessibility standards (regulations) • Customer service • Employment • Information and communications • Transportation • Design of public spaces
  10. 10. Regulatory implementation
  11. 11. Compliance
  12. 12. Mandatory independent review The Accessibility for Ontarians with Disabilities Act and its standards (regulations) are to be reviewed on a regular basis. 2010 - Charles Beer 2015 - Mayo Moran 2020 - Honourable David C. Onley
  13. 13. Initial AODA standards • Customer Service Standard • Integrated Accessibility Standards
  14. 14. Co-ops and the customer service standards Any engagement or contact between a representative of the co-op and a co-op member or the public …
  15. 15. Customer service requirements • Have policies and procedures for serving people with disabilities • Communicate in a way that takes a person’s disability into account • Permit service animals except where prohibited by law • Permit people to bring a support person to access co-op services
  16. 16. Customer service requirements • Post admission fees policy for support people • Provide notice of service disruptions • Let customers with disabilities provide feedback on service • Train managers, staff, volunteers, third parties who: o Offer service to members or the public o Are involved in developing policies and procedures
  17. 17. Policies and procedures • Must address measures your co-op takes to ensure people with disabilities have access to services • Must uphold principles of dignity, independence, integration and equality of opportunity • Must include policy on use of assistive devices – no requirement for co-op to supply devices • No prescribed format or detailed contents
  18. 18. Amendments to the AODA – January 1, 2016 • Amendments to AODA consolidate the Customers Service Standards and Integrated Accessibility Standards into a single customer service Accessibility Standard.
  19. 19. 2016 amendments Under the new consolidated regulations, housing co-operatives are affected by changes in the following areas: • Training • Service animals • Support persons • Accessible documents
  20. 20. Training • Employee • Volunteer • Policy developer • or persons who provides goods, services and facilities on behalf of the organization
  21. 21. Training • General membership: presentation on the co-op’s AODA policy • Committee members: interactive online training that gives volunteers the tools they need to interact with people with disabilities: • Staff and directors: more comprehensive training sessions such as:
  22. 22. Service animals An expanded list of regulated health professionals may now authorize a service animal • Audiologist • Nurse • Physician • Chiropractor • Occupational therapist • Psychotherapist • Mental health therapist • Optometrist • Registered psychotherapist
  23. 23. Support persons • Prior to requiring the presence of a support person, an organization must first consult with the person with a disability and consider the health and safety implications based on available evidence • The presence of a support person may then only be required if there is no other reasonable way to protect the health and safety of the person or of others on the premises
  24. 24. Accessible documents • An organization is still required to provide certain documents or information (e.g., policies) in a format that takes into account a person’s disability • Now, upon request, the organization must make these documents accessible by arranging for accessible formats or communication supports
  25. 25. Communication supports • Reading the written information aloud to the person directly • Exchanging hand-written notes (or providing a note taker or communication assistant) • Captioning or audio description • Assistive listening systems • Augmentative and alternative communication methods and strategies (e.g., the use of letter, word or picture boards, and devices that speak out) • Sign language interpretation and intervenor services • Repeating, clarifying or restating information
  26. 26. Amendments to the AODA – January 1, 2017 – Make your public information accessible when asked • Types of information that can be requested in an accessible format include: • Emergency plans and procedures • Maps, warning signs and evacuation routes • Information about alarms or other emergency alerts • Customer service feedback processes • Workplace information for employees • Other public or member information
  27. 27. Accessible public information • Members, employees, and the public know that written information and other forms of communication are available in accessible formats, upon request, by posting notice on a website, promotional material, or on a bulletin board • Accessible formatted information will be provided in a timely manner without charge
  28. 28. Feedback processes for employees and the public • Feedback regarding the way the co-op provides goods and services to people with disabilities can be made in person, by telephone, in writing, by email, by diskette, online, or by any other method
  29. 29. Amendments to the AODA – January 1, 2017 – Make your employment practices accessible • Hiring • Workplace information • Talent and performance management • Communicate accessibility policies
  30. 30. Accessible employment practices • The co-op will notify employees and the public that it will accommodate the needs of people with disabilities in the hiring process by posting the information on a website or on a job posting
  31. 31. Accessible employment practices The co-op will provide workplace information in an accessible format if an employee requests it
  32. 32. Accessible employment practices • The co-op will consider the needs of an employee with disabilities when conducting a performance review or during career develop by providing accommodations to successfully develop skills or take on new responsibilities • The co-op will tell its employees about policies to support people with disabilities, including changes to policies.
  33. 33. Amendments to the AODA – January 1, 2018 – Make new or redeveloped public spaces accessible This applies to: • Accessible parking • Exterior paths of travel • Service-related elements • Outdoor public-use eating areas • Maintenance • Recreational trails and beach access routes • Outdoor play spaces
  34. 34. Does everyone has to renovate their building? • The AODA does not apply to a building’s physical structure • The Ontario Building Code was amended to enhance accessibility requirements. (January 1, 2015) • Ontario’s Building Code is administered by the Ministry of Municipal Affair
  35. 35. Accessible parking • Off-street parking includes open area parking lots and structures intended for the temporary parking of vehicles by the public, and includes visitor parking in these lots/structures
  36. 36. Service-related elements • Accessible waiting areas • Accessible service counters
  37. 37. Maintenance Document routine maintenance procedures for accessibility features, such as: • Stairs • Sidewalks • Trails
  38. 38. Amendments to the AODA – January 1, 2021 Make all websites and web content accessible • Beginning January 1, 2014: new public websites, significantly refreshed websites and any web content posted after January 1, 2012 must meet Web Content Accessibility Guidelines (WCAG) 2.0 Level A • Beginning January 1, 2021: all public websites and web content posted after January 1, 2012 must meet WCAG 2.0 Level AA other than criteria 1.2.4 (live captions) and 1.2.5 (pre-recorded audio descriptions)
  39. 39. AODA resources
  40. 40. AODA resources
  41. 41. AODA resources
  42. 42. CHF Canada ▪eALERTs ▪Sample by-laws and policies ▪Education ▪Resources ▪Lobbying