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10 Things Michael Scott Taught Me about Community Management

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A talk by Gregg Baker, Head of Community at giffgaff, on community management lessons from The Office's very best.

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10 Things Michael Scott Taught Me about Community Management

  1. 1. 10 Things Michael Scott Taught me about Community Management Gregg Baker, Head of Community @ giffgaff
  2. 2. There is no such thing as a “Community Expert” #1
  3. 3. Community Management is not a 9 to 5 job #2
  4. 4. It’s mostly up to you to get the party started #3
  5. 5. It’s not personal, even when it is #4
  6. 6. Know who your stakeholders are and how you can help them #5
  7. 7. Have a clear vision but be prepared to deviate #6
  8. 8. Copying is not a crime…just quote the source #7
  9. 9. It’s important to be relatable #8
  10. 10. Take control of a crisis and turn it into an opportunity #9
  11. 11. Be the champion for your community #10

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